“I picked up my new (used) car a week ago and am thoroughly impressed with the way the handover went so smoothly all thanks to the sales consultant Ryan Fitzpatrick. Would certainly recommend Peter Vardy to any of my friends & people I know.
Thank you for a job well done.
Best regards
JOHN jAMIESON”
“This is my first experience with Peter Vardy as a supplier. Everything was going well until I went to pick up my car and there were marks on the bonnet and wing which did not meet the standard that you advertise. The paint shop manager/ employee was hesitant to address the problem however the sales person Alan Floyd took control of the problem and agreed a solution turning a negative experience into a positive one. He organised the car to be brought back and repaired to the correct standard whilst being mindful of my requirement for a replacement vehicle. Excellent customer service from Alan Floyd.”
“This has to be my most positive experience of buying a car and I've bought several over the past few years. My overall experience of the branch in Motherwell was excellent. Darren and Kelly were both professional, informative and friendly, making the experience a very personal one. The flowers and alcohol free beverage was a very nice touch, making it special. Thank you very much and, when I am looking to change my car in the future I will certainly be returning.”
“I am, to date, entirely satisfied with my purchase from Peter Vardy. The sales service I received from David Ivison and Scott was exemplary with both demonstrating the right level of patience and empathy to allow a fair deal to be struck. David was very knowledgeable and delivered on all his promises regarding the high standard of preparation and delivery of my car. Very highly recommended.”
“Very happy with the presale and salesman, purchased car was supposed to have a faulty tire replaced before handover which wasn't. Car finally booked in to have tire replaced at second attempt so after care service in place and hopefully resolves only issue. Would recommend to potential purchasers.”
“Excellent customer service from sales through complete process from deposit to completion. A real pleasure to receive such focuses customer care. Highly recomended.”
“Salesman Chris was great to deal with, he provided all the required information, gave help and advice when asked.
It was a pleasure dealing with Chris, cannot fault him.
Excellent service - delighted with new car :-)”
“On arrival was greeted by a welcoming sales person that let us wonder at ower leisure , we felt very satisfied with the service and the offers on display , ower sales person (Gordon) was fantastic gave us 4.5 star service ,very happy with the whole thing many thanks Peter vardy”
“Very happy with the buying process, Reece Cochrane from the Motherwell garage was very easy and a pleasure to deal with, kept in touch through email or phone regularly, found me a suitable car for what I asked for and kept me updated on the sale. Drove from Motherwell to Aberdeen to meet me then arranged for the car to be delivered to the ferry to be taken to Shetland. Would be delighted to deal with him again.”
“Excellent sales service by Kevin McCrum at Peter Vardy at Aberdeen. The performance of the new Astra will be key to returning to Peter Vardy & I am hoping for some trouble free driving for the next few years. After sales servicing will be important to maintaining the car in good condition. So far.......so good!”
“Issue 1. Ordered a GOLD Adam. Two days later I received a call TELLING me it would be red or blue. "not asking me if I'd like another colour"
Issue 2. After demanding a gold one because it's what my wife wanted I was told I'd have to pay another £300 because only one available had on star which we didn't want. I paid the money anyway as I was told if I didn't then I wasn't getting a gold one.
Issue 3. We've now had the car for 5 weeks and even though I paid the £300 we still don't have on star set up. After sales service has been terrible.
Issue 4. Car was damaged on bonnet. Was told it would be collected the Monday after we got it and repaired. On said Monday we received no phone call and car was not collected and repaired until we called to ask what was going on. Apparently the salesman hadn't booked It in.
Issue 5. Was told when car was fixed there would be a bottle of bubbly for inconvenience. It never appeared.
Issue 6. Was also told wife would receive a bunch of flowers. Never appeared.
Issue 7. Was told private plates would be made for us. They were the wrong reg. Called to say I was passing so could pick up correct ones and fit them myself. Was told I'd have them in 10 mins. Waited nearly an hour. Issue 8. On collection day. Saw a salesman WHEEL SPINNING my wife's new car till it hit the rev limiter when going to fuel it. I was absolutely livid. All in all it hasn't been a great experience. My own car is a Mercedes and the difference in customer service is worlds apart.
Would appreciate some help with on star. Had enough of going back to showroom.”
Hi Suzy, Our management team has been trying to contact you regarding your issues but have been unable to reach you. If you could contact at customerservice@petervardy.com we will ensure to have someone contact you again to discuss. Thanks, PV Team
