“I booked to see a car on line in the Motherwell Garage on the Saturday at 12 noon but wasn't recorded when I arrived. never the less I was treated well and eventually purchased a car, I was informed by the saleman that one of the Ladies dealing with the delivery date would be in touch with me to arrange handover. On the Monday feeling something was wrong due to not hearing from anybody I phoned only to be told Laura had no paperwork from saleman and would chase it up and phone me back (never did). My wife phoned the Tuesday only to be told the same but she did get a phone call back explaining again no paperwork and awaiting the V5 from previous owner due to private plate. Had someone explain this from the start I would have knew that i had to wait! The next day I received a call to collect the car on Thursday at 5 but due to working 6.30 was arranged by Laura making an acceptation due to the hassle i was having but never got a registration number to insure the car. Phoned back couldn't get a hold of her, same the next day by now I was in work panicking about the pick up time, phone on way home for reg only to be told the handover girls would be there as per normal till 730pm (why lie) eventually got reg number at 530pm and changed insurance then drive to garage 15 miles away all hassle that could have easily been avoided!!!! I have since spoken to the saleman on a follow up call and he was surprised at my reaction to his enquiry. As I was a cash sale there wouldnt really be any paperwork as such.”
“Lost keys on pick up. Made me late for own work next morning. No air caps on tyres. No foot matts when paid for them on bill. Asked for the manager to return phone calls and heard nothing back.”
“Very disappointed with service. Reason I chose peter vardy was because of a few email and texts saying about 30th anniversary deals they had on the deals were don't pay finance for 3 months on new and used cars, also 3 gift worth 300. I went in on 26th July the deals were to b on until 30th, when I asked about deals was told it was finished even though I showed the email stating it was ending 30th.
Then when I went to pick up car I sat and waited 3 hours. Car had been damaged so had to take it back another date to be fixed, didn't mind going back, sales man very apologetic about this problem.
Took car back to be fixed but one scratch at back of car was not sorted. Was told I would be contacted but never heard back. So just gave up asking. Customer service was like they didn't care once the car deal was done. Told I would have breakdown cover but no information about who I should contact if I broke down, had to go back in to pick up car mats asked about this but a different sales man couldn't find out about this said original salesman would contact me but still never heard and this was a good few weeks ago. Problem after problem with buying my car.”
“Ryan, who I dealt with, was amazing. He felt genuine and that he truly wanted me to get the best experience. However, the rest of the company tarnished the experience. This being my first car, I was in the dark of how the process went yet I seem to have a clear idea on everything that shouldn't be done.
After waiting over 3 hours from my original pick up time, having it be pushed back twice, the car was not to standard. Apparently it was cleaned, that I don't believe. I was able to scratch dirt and god knows what else off of the inside, to the stage I had to get wipes out and do it myself. The worst part, there was a shoe left in my car. A shoe from the previous owner.
The wipers are too long and therefore hit the side of the widow if they are on. The passenger seat constantly jams, to the stage I had to go back to the shop for help and even then it was not properly fixed, just shown how to shove it back with force. Which I should not need to do.
I was promised a tire to be in my car, which was not there. There was also no manual.
I got an ipad as a deal, which one person said would be delivered to my home and another person said that I would have to come pick it up.
Overall, im having a bad experience with the company, with it being a week later and none of those things being fixed. Unlikely to come back, which is a shame as you'd expect extra attention to be given to first time buyers in the hope for repeat custom.
One word, disappointed.”
“On two scheduled appointments I was left waiting more than 45 minutes before I had to go find someone to help me. The car had failed it's MOT on the day I was suppose to pick it up. Can't fault the salesman, genuine guy and does his job well.”
“A bit disappointed when my car went in for service, received a call informing me that the ignition coil was broken and they could replace it with a new one at an extra cost to me. I informed them that the coil and spark plugs had been replaced 5 months earlier as the plugs had corroded and damaged the coil . An independent garage had advised that the plugs be replaced every 30,000 miles and not every 4 yrs or 78,000 miles Peter vardy advised. I asked them to put the damaged coil back in and i would take back to the garage which had installed it as it must of been a manufacturing fault. Within 20 minutes received a callback from service manager informing me that the coil had indeed been broken by one of their mechanics on removal and he had just started working with vauxhall and was not familiar with the cars , they would replace with a new one free of charge. If i had not questioned why it could of possibly be broken after 5 months they would of charged me approx £300.00. I currently have a service 5 yr plan and am thinking about cancelling it altogether.”
“Not clear on the pricing. Kept getting told different breakdown figures by different people.
The limited edition model I received isn't the same as the ones I have seen on the road. Mine doesn't have chrome fog light surrounds and when I mailed them. They just said that's how it is now when I don't believe that to be true.”
“The car I got isn't the exactly the same as the one I thought I was getting. Few slight differences from the one I viewed in their showroom.
Seat covers and fog light surround are different.”
“mileage asked for, 9,000 per annum, and was told would be ok, when Agreement Documents arrived, from Blackhorse Finance Co., mileage allowance was given as 24,677, for 3 years of deal, 2,323, less than I asked for,.and that I would have to pay an excess charge of 7p + VAT if I exceed the 24,677 on the agreement, not what I asked for.
The Vauxhall Service and Warranty Booklet, has no information about Pre Delivery Insp. being done, no information on what the service intervals, are, so I'm in the dark about when the car has to be serviced.Booklet has NO information, filled in by the Dealership, which is very disappointing.”
“Both arranged appointments had me sitting for roughly an hour waiting. Went to pick my car up on the first occasion and was told I'd have to come back again as its failed it's MOT after apparently having a 114 point check.”
“The car was a day and a half late. The MOT was not done which only became apparent because I checked it with DVLA. MOT arranged as 2 hour visit. Informed would need whole day when I dropped car off. Multiple instances of having to change plans to suit Peter Vardy. not good service.”
“Bought a 10month old car ,wasn't happy with scuffed alloys ,was told they'd all be rubbed back and resprayed ,however on my return the alloys hadn't even been taken of the car and appear to have just been sprayed over to hide scuffs! Also overspray all over brake discs and drums.complained again ,to be told they would powder coated
and do them properly ,as they should of been first time round ,they also told me the alloys were previously a different colour ! Not that that was mentioned prior to buying it! Anyway after several trips my alloys finally got powder coated however the overspray on drums caused when the garage did a cover up job remained! Oh and a fiver of petrol put in the tank for my inconvenience!First and last time I buy from vardy”
“still not got any paper work for the car,was meant to get full years road tax never got it was meant to get full tank of petrol never got it was empty when got the car not happy at all”
“There was a lack of communication between ordering and receiving the car. I requested delivery almost 2 weeks after order as this was the most suitable date for myself and wife to collect the car without rushing. I was expecting a call from our dealer to confirm registration details before delivery so I could arrange my insurance. Unfortunately I had to contact the dealer myself a couple of days before to be told I had to go in 2 days before collection to arrange this. When I questioned the salesman about this I was told it is standard process with a new car. I told him last time I bought a new car (from the same dealer) it was a lot more seamless. I was informed that the stock must have been at the showroom in that instance therefore saving time. However with the onstar feature I was able to locate my car parked at the dealers over a week prior to this.
When I did come to collect the car my appointment was booked for 9am. I got a call the night before to Confirm my appointment for 9:30 am. When I questioned the change I was told I could have the 9am time if I wanted, but it felt like they would prefer me to be there for 9:30. That was my 1st clue something wasn't going to go well the next day.
I arrived with my family under the impression there was 10-15 mins of paperwork to complete and then we could leave with our nice new car.
After an hour of sitting waiting and being told it would be out in 5 mins we were told the wrong car had been prepared and that it would be another hour until it was ready! Unfortunately my wife stared work at 11:30 that day and was annoyed that she wasted her morning in the showroom.
I was told the car they prepared should have been the one for the 11am hand over. Surly this is the kind of thing that should have been done long before the morning of delivery to the customer. And while I'm glad this was picked up before we left, again surly this should have been noticed long before 10:30 on delivery day. I can't help but feel they staff knew there was a problem and tried to cover it up until the last second.
I also feel that on numerous occasions throughout the process the staff have tried to emotionally bribe me into giving good marks for this survey. And I do understand exactly what this is about and I feel that the failings in customer satisfaction in this instance have been solely the results of actions and comments by the staff at peter vardy Aberdeen.
And while they tried to make things better with a tank of fuel, bunch of flowers and bottle of prosecco, those things were all too little too late.
It should also be noted that I am STILL waiting (a month later) for my £150 holiday voucher I was told would be sent out to me.”
“The salesman filled me with false promises and didn't fulfil his comitmrnt to me...felt I had been persuaded to buy only only to benefit the salesman....and the after sales team was equally dissapointing I will never purchase another car here or reccomend this garage”
“In an overall basis my experience has been pretty poor, which is a shame really because initially the service i received was very good, the salesman i dealt with was very friendly and his customer service was to an acceptable standard, however there were a few delays in getting the vehicle, this was partly my fault as I changed the vehicle and finance had to be re-assessed, but I feel if i had been kept more informed then these delays could have been avoided. Unfortunately I must say the aftercare service I have received has been extremely poor, on 2 occasions I have emailed the Salesman who sold me the car to query a discrepancy with my GAP insurance policy and I have still yet to receive a response and this was over 2 weeks ago. I have even been into the branch but the person I spoke to didn't even know who James the salesman was, and i didn't have time to wait about, I was told there was such a high turnover with "that lot" they hardly remember their names. So overall not a great experience, however, more than happy with the actual car itself.”
“First experiance of dealing with a large organisation and it wasnt all plain sailing but that aside Eddie was great and all the things that have went wrong wasnt his fault.”
“If it wasn't for the fact that I'd paid a small deposit to Peter Vardy Aberdeen for them to get a car sent up from another showroom I'd have probably told them to forget it and taken my custom elsewhere. I found it infuriatingly difficult to get hold of my salesman or his supervisor to find out what was going on. On the third day of phoning and leaving messages I finally got a return call from the Manager asking me to "contact him urgently" which I felt was a bloody cheek given nobody had returned my calls the previous two days.
The handover procedure wasn't much better. I almost lost my cherished number plate because the salesman didn't know what he was doing (although I'd certainly been charged for the process). It still remains to be seen whether or not this process has been handled correctly by Peter Vardy.
On finalising the screeds of paperwork I was taken to the car to find it totally blocked in, missing the car mats I'd paid for and the paintwork was anything but clean (so much for "showroom condition").
I have received an e-mail regarding Network Q Warranty which says "The Network Q Ownership Promise certificate issued by your Retailer will detail the start and end dates of your cover together with useful information about the Network Q Promise." I guess this was missed out of the handover also as I wasn't given anything??
The car is nice and it sold itself, which is a good job.”
Hi Scott, Thank you for your review. I'm really sorry to hear of the issues you have had. I have logged this as a formal complaint and a member of our management team will be in touch soon to discuss. Thanks Team PV
“To start with Ryan Fitzpatrick was the communicator on the day March 31st and he carried out his duties to a very high standard. The hand over was done with no problems and very well handled- hence my higher rating in this area. The in between bit was the problem.
I was in formed that the car would be ready in 7 to 10 days. After 10 days I contacted Ryan to find out the position of the car. He confirmed that the car was ready for pick up and he would send through paperwork to sign. I received the paperwork by e-mail and after looking at the details it stated the colour of the car was white. I had ordered a red car. I was offered the white for the same price and I refused as I did not want a white car. Ryan confirmed that a red car would be available on the 21st of April however no collection time was given and I had to contact Ryan myself for this.
I felt that after the mistake a person senior to Ryan should got in contact with myself to explain the error of ordering the wrong car. When I went in to collect the car no one in your management service came to see me and explain the what went wrong or apologised for the mistake. I would had more respect for your company if this had happened. To this date I have had no apology from anyone other than Ryan himself.
In my opinion I felt Ryan was left to fix this mistake and that in fact a level of management should have been involved. The impression I received was that as I had made my purchase my experience no longer mattered. It took away the pleasure and excitement of buying a new car and left me feeling deflated and annoyed.
During the meeting where details of my purchase was discussed I was informed that I was due a night away as part of a Promotion deal. To this day I have not had any details regarding this from your company- I am left wondering if this promotion even existed?
In January 2016 my daughter purchased her Corsa from the same Peter Vardy store and also had dealings with Ryan Fitzpatrick. At this time everything proceeded very well all round, with excellent service from not only Ryan but other staff members who were very accommodating. Primarily this is why I came back to purchase a car for myself from Peter Vardy. However the only draw back was that she did not receive the Cosco vouchers as a promotion deal- nor have we heard anything further regarding this. Is this another promotion that did not exist? Further more during the negotiations for my own purchase I was informed that my Daughter would be given £50 for recommending me to Peter Vardy. Again this has not occurred. Another non-existent promotion?
Whilst I hope that you will get back to me regarding my complaints I admit that I do not believe that you will and that there will be no communication to my comments or to the promotion deals on both my own purchase and to my daughters purchase. Given the thousands that we have spend on cars early this year I find this disgraceful. This is the reason I have provided your company a low score. Despite this I would like to reiterate that only Ryan Fitzpatrick deserves 100% for this efforts and his customer service.
James Alexander
01346 582024
jalex5454@aol.com”
Good Morning Mr Alexander, I'm really sorry to hear of the issues you have had with our Vauxhall Aberdeen branch. We have logged your details as a formal complaint and have assigned it to the relevant managers who will be responsible for dealing with your complaint accordingly. We will be in touch soon. Thanks, Team PV
“everything was fine...until i have been inundated with vauxhall adverts,,,,i just bought one......whats the chances of buying another one so soon?.....e-mailed salesman who said he would deal with this......another waste of time.....i would not recommend Vardy or vvauxhall to anyone after the shoddy aftercare we have experienced.....i am a taxi driver...and i am making sure i let as many people know about this as i can.......”
