“On arrival at Peter Vardy, Aberdeen, we were greeted at the door by a friendly receptionist who showed us the way to the used car section. On the forecourt we were met by Derek Wood, salesperson, who asked us what we were looking for, age of vehicle and price range. Once this was done he showed us what was available we then asked for a test drive, after completing the necessary formalities off we went for a drive. We chose the car for us and Derek took us through the mountain of paperwork which seems to accompany buying a car nowadays, he made sure the car was ready for us to pick up later that day so we could catch the ferry the following evening. The whole experience was very pleasant, Derek's colleague,s Ryan and Les the finance guy were friendly and eager to please. This is the 3rd vauxhall we have bought from the Aberdeen branch and have been very satisfied each time.”
“It can be quite traumatic when purchasing a car having to haggle to get the best price etc but having priced the type of car that I wanted I looked about to get the average price and peter vardy was the best deal by far.
The sales rep which I dealt with was easy going, professional and knowledgeable and I managed to get a deal done under no pressure
thanks for making it so easy”
“Car sold with some minor faults (Broken indicator light and marks on the headliner of the car). Trying to get someone to organise the repair of the faults has been unbelievably poor. No one takes my calls as they know I have an issue. When i Leave messages no one gets back to me. Email contact is just as bad. Promise of answers then nothing... The after sale service makes Arnold Clark look amazing.”
Hi Paul, Were sorry to hear of your recent experience. We would appreciate if you could send your details to customerservice@petervardy.com and the team will get this resolved for you. Thanks, Team PV
“The sale it's self kept being changed by the advisor, during the sale he was rude and almost forceful to the point it seemed I wasn't a customer but just a sale. At this point I almost gave up and went to arnold Clark, I wish I did. I made it very clear at the start of the sale that I would need the car by Thursday morning, when I arrived on the day (after having a courticy car for 3 days where i had to pay £37 through my own insurance to get to work) I was left with excuses from the advisor. The car came to me with polish marks everywhere, badly scratched paint, which the advisor quickly attempted to ammend with touch up paint once i pointed it it, it wasnt done properly leaving marks on the car, and some of the glue from the stickers still attatched, on top of that I have just had to book it in for a recall due to an ECM failure which was announced in April, essentially I was sold a faulty car. Without a doubt I am extremely unhappy with the service. And feel like I have just been taken advantage of by Peter Vardy.”
Hi Ronald, Thank you for your review. I'm sorry to hear of the issues you have had with our Vauxhall Aberdeen site. I believe all concerns have now been resolved, should you have any further issues please don't hesitate to contact us at customerservice@petervardy.com. Thanks, Team PV
“27/7/18 I PURCHASED A VEHICLE FROM SEAFIELD ROAD FRANCHISE EDINBURGH AND COLLECTED IT 31/7/18(.I NOW REALISE THIS WAS RUSHED THRU FOR END OF MONTH).ON JOURNEY HOME ONE OF THE SEAT BACK TABLES FELL OFF AND I HAD TO GET FUEL AS CAR WAS EMPTY EVEN THO I HAD BEEN CHARGED FOR IT.ONCE HOME I INSPECTED THE CAR AND WAS SHOCKED AT WHAT I FOUND.THE SEAT BACK STORAGE POCKETS WERE FULL OF RUBBISH,THERE WAS NO SERVICE BOOK(TOLD THERE WOULD BE ONE),A REAR LIGHT CLUSTER WAS DAMAGED,THERE WAS GRASS, STRAW AND HAIRS UNDER SEATS,AND SIGNS OF VERY LITTLE EFFORT,BASICALLY AN EMBARRASSING,UNPROFFESSIONAL DISGRACE.I RETURNED THE CAR THE FOLLOWING DAY TO COMPLAIN,I WAS TOLD THE REQUIRED PARTS WOULD BE ORDERED,GIVEN A FULL TANK OF FUEL AND A FULL VALET WHICH I DOUBT HAPPENED AS I HAD INITIALLY FOUND A CHEWY BAR IN STORAGE AREA ABOVE WINDSCREEN AND I LEFT IT THERE,AND IT WAS STILL THERE AFTER "FULL VALET".ONCE HOME I INSPECTED CAR AGAIN ONLY TO BE SHOCKED TO FIND IT APPEARED TO HAVE ONLY BEEN HOOVERED !! THERE IS STILL HAIRS AND OTHER DEBRIS.I WILL HAVE TO GET THIS PROFESSIONALLY VALETED NOW FOUND THIS TOTALLY DISGRACEFUL AND THERE IS NO POINT GOING BACK TO FRANCHISE AS ITS OBVIOUS THAT NOBODY CHECKED CAR OVER BEFORE I COLLECTED SHOWING A COMPLETE LACK OF CUSTOMER CARE. IT.HAS LEFT A BAD TASTE IN MY MOUTH AND I WILL NOT RECOMMEND PETER VARDY.”
“We have recently bought a Vauxhall Antara through Peter Vardy of Perth. The general staff are very help full, equally the salesman was very supportive and thorough. However just on the last note before taking off with our new car. I wanted to have a look at the engine. Our salesman said to me "you should not need to look in there?" I explained that I am the mechanic as my husband works away and that I need to know where the dip stick is etc.? he and also how to open the bonnet from the front of the vehicle (as it is not easily identified. our salesman happily assisted in my request.)
Today I have had a problem with the battery, I have been in touch with the service department a couple of times and I am still waiting for someone to phone me back to book car in hopefully for a change of battery, and engine check (previous query) I am still waiting for the phone call. I am sure it will come.
We hope to be moving back to central Scotland next year this is why we chose to be customers of Peter Vardy Perth.”
“All staff so very helpful could not do enough to help 15 years I have been buying Vauxhall’s from Mark manager at dalgety bay the man is a gem would recommend him to anybody well done dalgety bay”
