“Overall experience was excellent.Very impressed with facilities.Sales person,Eddie was immacutely turned out and made me feel very much at ease.The handover was also faultless with Tom explaining everything in great detail.I worked in customer service with BA for nearly 40years and I would happily have either of them in my team”
“It's when things don't go to plan that we can actually see how good the customer service is. I had a few annoyances along the process of buying a used Astra - wrong number of previous owners on the advert, problems when supplying documentation to the finance company, few bits in the car that needed repair and a couple of days after getting the vehicle, some mechanical problems.
However, the customer service has been brilliant, whatever the issue is, the staff (Ben and Jamie from sales, Paul from Service) has always made it right in the end. I even got a FC Porto (my club) shirt and a Prosecco bottle as a gesture of good will.
I've got a lift to work and a courtesy car on the same day I left the Astra there to get repaired and hopefully everything will get sorted under warranty. So far, nothing to say, great service.”
“It was a very pleasurable experience dealing with Brett Williamson and his manager whose name escapes me for the moment. The staff were very hospitable and polite and even when I have just had a problem with the car Brett has dealt with the issue immediately and to date I am awaiting a mechanic to come to my house and fit a new battery today. I can only hope this will be done and all will be well. Overall I'm very happy with Peter Vardy and would recommend them for a visit.”
“Helpful from the initial meeting, all details were clear and concise, the staff i dealt with were professional.
Buying a car at this company was easy, and a pleasure.”
“Buying the car from Peter Vardy Motherwell was a very pleasant experience. The process was made very easy by the knowledgable staff. I got a great part exchange for my car which i had also bought from them previously.”
“During the purchase my wife and I spoke with Declan,Laura and Kelly. All 3 members helped and guided us through every part of our decision to buy. Nothing was too much trouble nor any question too "stupid" to ask, although I'm sure I pushed Kelly to the limit with some of my daft questions. Declan took on board exactly what we wanted with our exchange and new purchase and made no attempt to push or cajole anything neither of us wanted. He took us through the options and each part of the process has been explained. Laura and Kelly did the same with the finance and handover and all their help was very welcome. The new car is exactly what we wanted and once again we appreciate the service levels of Peter Vardy (Motherwell). We will be back in due course for the services and trade in etc and your name is always mentioned when the subject of cars comes up in conversation. People and so happy to bring up their bad experiences while Karen and I can only smile and relate the good.”
“This is now the third car we have got from Jacqui, and she can not be faulted in anyway. She is always so helpful and full of great advice. The service from Peters is always first class. I have never had any issues.
Thanks again”
“Dear Sir-- My review of my experience at Peter Vardy Aberdeen , firstly the showroom was tremendous.
The staff were very attentive and the salesman Kevin McCrum was first class as were the senior staff.
Lastly the young man who attended me and handed over of my car did an excellent job.
Yours Truly
Alexander Ritchie.”
“Warren, the salesman, who looked after us has a very nice manner. He organised a test drive at short notice and made us feel comfortable throughout. We feel that we are in good hands with Warren and that he will continue to be our first point of contact in the future. We are confident that Warren will ensure that we continue to be well looked after.”
“We were extremely happy with the service we received from Kevin McCrum at the Aberdeen branch. We knew what car we wanted and he went out of his way to find the perfect car. The after sales care we received from Kevin was very much appreciated. We would have no hesitation recommending Kevin and his colleagues to our family and friends.”
