PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think they have a different formula it used to work flawlessly but now my 5 large dogs are getting ticks and fleas again :(”

Helpful Report

Hi Ashley! Thanks for your feedback. Our formula hasn't changed but sometimes there are other factors that can plan into a flea problem. We've followed up via email to help your pack achieve flea-freedom!!

“I get your flea and tick protection but it hasn't been working the fleas are still on my baby's and I don't know why.”

Helpful Report

Hi Celesia! Thanks for your feedback. There are a couple of things we can try! We'll reach out via email to help solve your flea problem! 💕

“Flea treatment is not helping my cat at all. Dogs treatment is lasting about 2.5 weeks before the fleas start to come back. We have treated the yard, the house…at a loss. Will give one more treatment before we cancel.”

Helpful Report

Hi Brandie! We're so sorry to hear that your pets are still dealing with fleas. We have followed up via email and want to make this right for you. 💕

“I been a long time customer to pet Friendly's but I will be honest I have been very satisfied up until recently my boxes are getting here very late or have been absent here and there but My All In All satisfaction is pretty good but the most important thing is my babies getting their flea medications and anything else I order from the website so with that being said I wouldn't rate my satisfaction being very high”

Helpful Report

Hi Dawn! Thanks for sharing your feedback with us. We're definitely bummed by your experience and want to make it right. We've followed up via email to ensure your pets are taken care of.

“I have been using for a while now this last few months. Shy has been chewing in the same spot as the fleas are in the area . I bath her about every 2 to 3 months”

Helpful Report

Hi Cynthia! Thanks for sharing your feedback with us. We're bummed to hear Shy is still dealing with fleas. We've sent an email with some additional tips to help her stay flea-free for good!

“Have only had the flea and tick medicine for about 5 days and I can’t see any signs of improvement. They still have the nasty critters crawling around on them. Will be able to tell more in about a week.”

Helpful Report

Hi Kenneth! We're sorry to hear you aren't seeing any improvement quite yet. We've followed up via email with some tips to help you get rid of fleas for good!

“I like the convenience but the flea meds don’t work. My senior cat had a reaction to it and my other cat is more itchy than before.”

Helpful Report

“Sorry, but my dog has been itching and the flea treatment did not help. Thank you.”

Helpful Report

Hi Linda! We're sorry to hear your pup is still battling fleas. We've followed up via email to help solve your flea issue but appreciate you bringing this to our attention!

“The flea meds work most of time, but late in the summer they seem to still get some. The treats are inedible though, neither of my dogs like the texture.”

Helpful Report

“I activated my two cats, but didn't receive their meds, nor was I charged. Will that be corrected next month? No one responded to my previous email on the subject.”

Helpful Report

Hey Michelle! Thanks for flagging this issue for us. We've responded to your email!

“Sorry to say the flea meds did not work.”

Helpful Report

We truly appreciate your feedback, Marsha. We're really sorry we didn't get the chance to work with you - we are happy to help! If you would like to take a moment to answer the questions our team shared with you, we can share custom guidance tailored specifically to your needs. You can simply reply to the email we sent from help@petfriendlybox.com.

“Enjoyed product and subscription but don't say cancel at anytime and them ask me 3 question why. Cause I want to is all you need to know.”

Helpful Report

Thanks for sharing your experience! We're so glad you enjoyed the product, and we're sorry for any inconvenience trying to cancel. Our goal is to make things easy and hassle-free for you, and your feedback is super important in helping us to improve. If you ever decide to give our subscription another try, we'd love to have you back.

“I've had my dogs on PetFriendly flea and tick preventative for years. I added my cats last year. I love that I never have to remember anything except to put the medication on them. I complete the tasks the day their shipment arrives and I always have. They've never missed a dose. I also love the packaging and treats they provide. However, my dog was recently diagnosed with lyme disease from a tick bite. Hopefully, we caught it in time without damage to his organs. He'll be on antibiotics for 30 days. I don't know if any flea/tick preventative actually prevents this...all I know is that my vet tells people that the stuff they sell in their office DOES prevent it. I am no vet or scientist. I'm just telling our experience.”

Helpful Report

Thank you so much for honest review. We strive to ensure our customers have the best service and experience possible, so we really appreciate you taking the time to let us know what we are doing right. Someone from our Customer Happiness team will be reaching out to you from help@petfriendlybox.com to see if we can help at all. Thank you!

“I would like to know more about your product before I subscribe. Weight requirements? Price? Shipping included? Active ingredients?”

Helpful Report

Of course, Donna! Our team has sent you an email to share more information about our products - it will be coming from help@petfriendlybox.com. Thanks for checking us out!

“Initially the product worked but not anymore so please discontinue al shipments immediately”

Helpful Report

“The advantage for dogs didn't work now what do you suggest”

Helpful Report

“Yes I am a lot now for months now and the fleas medical did work good at the beginning. But for the last two months it is not working as good as it should can you tell me what to do”

Helpful Report

“Tried your product but didn’t help control flea’s on any of my fur babies :/ thank you though!”

Helpful Report

“Does not work on my Pitts”

Helpful Report

Hi Melody! Our team is happy to help. We replied to your messages with some helpful questions and we haven't received a response. Would you please provide us with a preferred email address? Our team can be easily reached at help@petfriendlybox.com. We look forward to helping you and your Pitts!

PetFriendly is rated 4.2 based on 701 reviews