PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our dog and cat both got sick after using this product.”

Helpful Report

“I used one dose for my dog on April 1. I gave him three capstar tablets and another TWO doses of his topical flea solution yesterday!! How is this saving me money??”

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“I wa happy until I realized that that my payment amount changed from $ 12.00 to 15.00. For less I can go back to my last provider.”

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“I want to cancel my subscription, and can’t seem to do so.”

Helpful Report

Hi Leslie! Our team has sent an email to help you out from help@petfriendlybox.com.

“Read really good reviews about this products and had to try it but unfortunately as every other product it didn’t help out with the fleas they still on my cat like it was water that I put in. Very disappointing I had my ups up about this one.”

Helpful Report

We are sincerely sorry to hear that our product did not meet your expectations and did not help with fleas on your cat. We understand how disappointing this must be for you, especially after reading good reviews. We'll email you to gather some more information from you about this, so we can help!

“Even though the low cost is attractive, this product does not work. Both our dogs had several ticks while using this. I'm now using medicine I get at my vet that is guaranteed to work. Sorry but you're wasting your money on this. You get what you play for”

Helpful Report

We're sorry to hear that the treatments did not work out for your pups. We typically see issues if your dogs travel through areas where clusters of ticks can be active such as in leaves, tall grass, or heavy wooded areas. Our product will kill them on contact but they may attach and take a bit of time to die and you may still see them in their fur for a period of time. Our product should kill any active ticks, then work to repel them in the future. You may need an additional treatment to help kill ticks on and around your pets. However, we recommend, if you are in an area with heavy tick population, that you check your pet over daily. You can use our Wags Advance product once a week for up to a month, then monthly. Often, one extra treatment is enough to get relief.

“Had my dog and cat on the flea and tick medication for six months. Never worked, we had to switch because the cat kept bringing in ticks and both animals kept getting fleas which then led to worms and had to be treated by the vet anyways on top of already paying for the products here. Unfortunately it was a huge waste of money.”

Helpful Report

Thank you so much for taking the time to provide us with your feedback regarding your experience with PetFriendly. We sincerely appreciate your honesty and the opportunity to address your concerns. We are truly sorry to hear that our flea and tick medication did not work effectively for your dog and cat.

“Cancel my pets subscription cancel cancel my subscription”

Helpful Report

Thank you so much for taking the time to share your experience with PetFriendly, Carole! We really appreciate it. We apologize for the hassle that you experienced when trying to cancel your subscription. We'd love to make it up to you - is there anything we can do to make things right? Do you have any suggestions on how we could improve the process for canceling subscriptions in the future? We'd love to hear your thoughts!

“Requiring me to tell you that my dog died in order to cancel? I don’t know for sure that your product didn’t contribute to his death. Do not contact me again.”

Helpful Report

James, we are so sorry to learn your dog has passed away. While you are not required to mark a pet has passed away, sharing this information will ensure they're removed from our system, and you will not receive any more messages about them. Our vet tech team will be reaching out soon with a few questions. If you need anything in the meantime, just give our 24/7 medical line a call at (888) 738-3911 or send us a note at help@petfriendlybox.com

“My dogs had a bad reaction to this product”

Helpful Report

We're really sorry to hear about this - our vet tech team will be reaching out soon with a few questions. If you need anything in the meantime, just give our 24/7 medical line a call at (888) 738-3911 or send us a note at help@petfriendlybox.com

“The product doesn't work. I also don't appreciate that you do not allow your customers to cancel their subscription without calling customer service. I should be able to do that online.”

Helpful Report

Thanks for sharing your feedback, Kirsten! We're sorry the product didn't work as expected and for any trouble canceling. No need to call to cancel – you can manage your subscription online any time, even for cancellations. We'll also send a friendly reminder three days before renewal. If you need help, just let us know!

“Seemed like a really good deal for flea meds, but it was too good to be true unfortunately. It seemed to work at first, fleas were dropping off my dogs left and right. After about a week, that stopped and my dogs were covered in hundreds of fleas! Disappointed”

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“After two months asked to suspend and I keep getting boxes. They don't have a phone line answered by the company. They don't return emails”

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Hi Susan, we're really sorry to hear you had difficulty canceling your subscription. Although we couldn't locate any previous messages from you, our team is happy to help you with making this change. We've just sent you an email to help guide you through the process.

“Stuff doesn’t work”

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“Non-existant customer service. No phone customer service and was ignored when reaching out by E-mail for help. I'm unimpressed.”

Helpful Report

Hey Brandi, we apologize if you've had trouble reaching out to us! We checked, and couldn't find any record of your calls or emails. We're really sorry about that! Could you please send us an email at help@petfriendlybox.com? Our team is ready to help you right away. Thanks!

“Zero Customer Service. Can’t call anyone. They don’t answer emails. Wouldn’t suggest.”

Helpful Report

“This is my second month on the subscription. I currently have FIVE animals on mine. Plus I had an add on this month. My box just arrived. There was ONE treatment in the box for all 5 I guess. And no spray. I cant talk to anyone about it as they don't accept phone calls except pet emergencies to their vets. This is... upsetting To clarify. My order was to be sent 11/13. It's 12/4. Three weeks is a long shipping time for CONUS”

Helpful Report

Thanks so much for reaching out to us, Beth! It looks like there were some issues processing your payment, so your order was processed last week on 11/27. Your items were split into two boxes, and the second one is set to arrive tomorrow! If you have any questions or need a hand locating your tracking info, feel free to send our team an email at help@petfriendlybox.com. We're happy to help!

“I have tried for months to cancel my subscription because the flea medication did work at all for my dogs or cats. I would not recommend this company. Canceling is another issue, I cancelled months ago and yet they continued to still withdraw my funds and sent me their product. If you want real fle control do not buy this product, get it from your vet.”

Helpful Report

Hi there! While we couldn't locate any cancelation requests from your details, we're more than happy to help you with this. Could you please send us a quick email at help@petfriendlybox.com? Once we find your account details, and we'll make sure to help make any changes to your subscription. Thank you so much! 🐾

“I was charged twice this month and I want a refund! And I want to cancel my subscription bc the medicine dosent seem to be working!”

Helpful Report

We're sorry for any confusion with your subscription charges, Chelsie! After looking into this for you, we confirmed these are two separate transactions: one for an overdue payment last month and another for your upcoming subscription renewal. If you have any more questions, feel free to reach out to our team - we're happy to help!

“Not happy at all. applied the flea drops and dog still has fleas. It's like we didn't even apply the drops.”

Helpful Report

PetFriendly is rated 4.2 based on 701 reviews