PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased this for all three of our pets, and while our cat seemed fine, our dogs were distressed with the product. My little Chug was crying, had to bathe him and give him Benadryl. Needless to say, I canceled the subscription. I'll go back to their original oral flea medication.”

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“Not happy at all got the flea medicine for my 5 dogs and 3 cats it doesn't work at all”

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“This was supposed to be cancelled!!!!!!! Don’t ship the box I no longer have the pets due to health issues that I think sprung up because of this product!”

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“Flea treatment didn't work for any of my animals.”

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“I have 13 cats and 1 dog and I ordered this and all my animals still have fleas !”

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“I never got my box it's been over a week and I have no one has replied to me this is places a scam do not buy!!?!”

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“I got another email about if I'm satisfied and happy with petfriendly. And I laugh because I've never received my initial order and it's been over a month. I've talk to them and I've heard three different exscuses or reasons on why it is delayed, even one saying it's been delivered. It has not. Disappointed . They're polite but not very efficient..”

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“Does not work”

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“You cant cancel subscribtion its the hardest thing to do with this company”

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“The flea product does not work. Fleas on my dogs. I bath them first. No fleas. After they fry I put on medicine and in a few day covered in fleas again. They are inside dogs. The stuff is not recommended for any animals. Does not work.”

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“Very poor quality. Product did not work at all.. Cancel any/ all future orders.”

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“Does not work for any of my pets. I will not continue to use product”

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Thank you for your feedback, Erica. Our Customer Happiness team is ready to help you fight these pests, and we have reached out from help@petfriendlybox.com to create a customized solution for your pets.

“Does not work for any of my pets.”

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“I placed an order at the first of the month, thet took my money but I never received anything. I do recommend this company to anyone.”

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Hi Krystina! Thank you for sharing your experience with us. We're so sorry you didn't receive your box from us. We refunded your charge and hope you find the right products for your pets to stay happy and healthy 💕

“The flea treatments that I received for both of my dogs were not very effective against the fleas that were on them. There did not seem to be enough solution to apply to each dog's back. We are highly dissatisfied with this product.”

Helpful Report

Thanks for your feedback, Shaun. We're sorry to hear this - our flea & tick protection is dosed precisely by weight. If your dogs' weights are inaccurate, they may need a different dose of protection. Our team has sent an email from help@petfriendlybox.com to help make sure you receive the right dose to protect your dogs.

“I'm sorry to say this did not work for any of my pets and gave it 2 months to prove itself.”

Helpful Report

Hi Shannon! Thanks so much for your feedback. We're sorry to hear that your pets are still dealing with fleas. We definitely want to help you resolve your flea issue. We've sent you an email with some steps. Please let us know how we can make this right for you!

“Very dissatisfied and disappointed. I used the product for 3 months on all 3 of my dogs. They still had fleas. I canceled my subscription.”

Helpful Report

Thanks for your feedback! We're sorry your experience wasn't as expected and hope you found relief for your dogs!

“not working”

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“My package has taken forever when I tried to cancel my subscription, it would not let me. They will not even talk to me on the phone.”

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“Poor customer service. Product arrived damaged. I emailed & called for 5 days. I gave up and cancelled. Now I'm scrambling with untreated pets.”

Helpful Report

Hello! We are so sorry to hear how your box arrived. Our Customer Happiness team has already reached out and refunded you for your whole order. Please reach out to them help@petfriendlybox.com if you'd like to arrange a free replacement. Thank you!

PetFriendly is rated 4.2 based on 701 reviews