PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flea meds do not work! I switched from capstar to save $10. Definitely not worth $10 to see my babies scratch 24-7. Going back to capstan where I can purchase it and stay on schedule. Pet friendly was always late being sent out.”

Helpful Report

Hello there! We truly appreciate your feedback. It looks like your orders were delivered right on schedule, within our standard 3-5 day delivery timeframe. Since you began your subscription right in the midst of flea & tick season, there are a few additional steps to fix the issue before our product can effectively protect your pets from pests. If you ever decide to give us another try, our team would be absolutely delighted to help you in any way we can.

“The product. Not strong enough. I have an indoor cat. 🙃🙃🙃”

Helpful Report

Thank you so much for sharing your feedback with us, Cheryl! It looks like you took a break from your subscription during the spring and early summer months this year. Our product is most effective when started before flea season and used consistently to keep those pesky fleas away. Don't worry though, we have some options available for indoor cats! Our Customer Happiness team is here to assist you. Feel free to get in touch with them at help@petfriendlybox.com. They'll be more than happy to help you out!

“I bought the flea meds for my dog and 6 cats. All of them are still itching and scratching like crazy. I don't think I'm going to be continuing my subscription.”

Helpful Report

Thank you for sharing your feedback with us, Candace. We're disappointed to hear our flea & tick protection has not met your expectations yet. Our Customer Happiness team is ready to provide you with the help you need! We've sent you an email from help@petfriendlybox.com

“Switched to this product from Seresto collars since I have a large number of animals, and after a few days they were all scratching themselves like crazy. Had high hopes for this product but it was nothing but a let down.”

Helpful Report

“None of my pets, 3 dogs and a cat...show any sort of flea reduction. They all still have ALOT of fleas and are miserable. Will not buy again, Wasnt aware this was set on automatic re-order. Now out another 50.00 if I cannot return this shipment and get a refund. Pamela Lennon Canton,Ohio”

Helpful Report

We are truly sorry to hear about the trouble you have experienced with our flea & tick protection. Dealing with fleas requires more than just one treatment, and our Customer Happiness team is happy to you every step of the way. Please don't hesitate to reach out to them at help@petfriendlybox.com if you'd like our help!

“Product doesn't work for my animals.”

Helpful Report

Thank you for your feedback, Chris. We apologize the product didn't work as expected! Please reach out to our Customer Happiness team at help@petfriendlybox.com, we would love to help you and your animals.

“I have tried to add photos and information about my cats six times it will not let me proceed and it will not keep the information about my cat I am unable to subscribe thanks anyway Shelby Kramer”

Helpful Report

Hi Shelby! We're sorry to hear our website did not work as expected. Our Customer Happiness team is happy to help you with any technical difficulties you might be facing. Please reach out to help@petfriendlybox.com - they will be glad to guide you through troubleshooting steps. Thanks!

“Ordered was charged and never received the order”

Helpful Report

Hi Martha! Thanks for taking the time to chat with our team. It appears an address mix-up happened when it was entered into our system. We appreciate your help in sharing your correct address. We've already sent a free replacement your way, please let us know when you receive it. Thank you so much for your help!

“These products did not work for any of my dogs. We spray our property several times a year and this still doesn't work.”

Helpful Report

Hi, Julie - We're sorry to hear this. We're here for you and would love the opportunity to help! Please reach out to us at help@petfriendlybox.com if you'd like to hear what we can suggest in the fight against fleas!

“Does not work”

Helpful Report

Hi - We're very sorry to hear this. Please reach out to our team at help@petfriendlybox.com with your PetFriendly email. We'd love the opportunity to help!

“Product doesn't work”

Helpful Report

“I never received my package despite it being marked delivered by the USPS. I have put in multiple claims and even reached out to pet friendly customer service and never received a response. This is highly discouraging as this was my first time trying this product from this company.”

Helpful Report

Hi Jessica! We're really sorry to hear you had trouble with the delivery of your box. Our Customer Happiness team is here to make things right. We sent a reply to your email, please don't hesitate to reach out to help@petfriendlybox.com so we can resolve this issue for you. Thank you for your understanding and patience!

“Flea product does not work. Tried it last summer and decided to try again with 2 pets with fleas. It's not working in the least bit. Total waste of money.”

Helpful Report

We're really sorry to hear about this! Our Customer Happiness team couldn't locate a message from your email. However, we are happy to help you and learn more about your unique situation. We have just sent you an email so that we solve this issue together!

“I honestly would not waste my money on this product. We have received 7 doses and even done weekly/bi-weekly treatments. We have gotten rid of every tick off her body but the moment she steps outside and walks to the pond to play she has ticks again. They get big and never fall off till we pull them. It’s never just one or two either. I have pulled as many as 17 ticks off her after a weekend of fun and she was not infested until weekend fun. It just doesn’t work on my girl. We are looking into more natural products in hopes of better results. The customer service was great and they did try to help us through this issue. The product just doesn’t work and I honestly with I could get all of my money back!”

Helpful Report

Thank you so much for taking the time to let us know about your experience, Ginny. We truly appreciate it and we apologize for any difficulty you have faced with our product. This may be the worst year ever for ticks, and we are happy to help you through the season. Don't hesitate to get in touch with our Customer Happiness team at help@petfriendlybox.com. We'd love the opportunity to turn this experience around.

“I have no way of getting ahold of you all and I still haven't gotten my stuff from you.”

Helpful Report

Hi Theresa! We're dedicated to getting your box to you swiftly and with the utmost care for your pet's products. It looks like your package arrived within our standard delivery timeframe of 3-5 business days. However, due to the weekend occurring during transit, there was a slight delay of one extra day. Someone from our Customer Happiness team will be reaching out to you from help@petfriendlybox.com to see if we can help you further.

“Got this for my 3 dogs. They have been taken an oral pill from vet. Decided to change to this, and within 2 weeks of switching my dogs were getting fleas. Back to the vet for regular meds.”

Helpful Report

Hi Amanda! We want to apologize for the trouble you experienced with our flea & tick protection. Don't hesitate to get in touch with our Customer Happiness team at help@petfriendlybox.com so we can learn more about your experience, and we'll work towards making things right for you. We'd love the opportunity to turn this experience around.

“Hasn’t helped with fleas at all. They’re still covered in them and it’s been 2 weeks max since they were treated.”

Helpful Report

Hi, Shannon - Thanks for taking the time to share your feedback. There are a number of things we can suggest in the fight against fleas. Please reach out to our team at help@petfriendlybox.com. We'd love the opportunity to help!

“It did not work at all”

Helpful Report

Hi, Rachel - we're very sorry to hear this. There are a number of things we can suggest in the fight against fleas and we're happy to help! Please reach out to our team at help@petfriendlybox.com.

“I have to say I was super excited about finding this flea medicine for a great deal.. unfortunately I think I figured out why it was such a great deal the flea medicine did not work whatsoever. I applied the medicine for my 2 dogs 3 cats Monday night treated my house and my animals still have fleas just as they did before so unfortunately it was a waste of time and money for me”

Helpful Report

Hi, Margaret - thanks so much for your feedback. We'd love the opportunity to help. Our team has reached out to you at your PetFriendly email.

“I put it on my cats and dogs. Several days later they still all have fleas. No difference at all. I'm super disappointed in this product.”

Helpful Report

PetFriendly is rated 4.2 based on 701 reviews