PetFriendly Reviews

Name: PetFriendly
Address: 8616 G Street, Omaha, Nebraska
Rating: 4.20

4.2 Rating 701 Reviews

77 %

of reviewers recommend PetFriendly

4.2

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About PetFriendly:

We’re PetFriendly — a pet wellness company based in Omaha, Nebraska. Our mission is to keep pets healthy and make their humans happy.

We are dedicated to creating safe, effective, and vet-quality pet care products for dogs and cats. We’re your best friend’s new best friend!

Each month we deliver products you need to keep your pets healthy. So delete those calendar reminders, throw away the post-it notes and say goodbye to trips to the store. You can forget about remembering—it's human proof.

Visit Website

Phone:

402-227-3320

Email:

help@petfriendlybox.com

Location:

8616 G Street,
Omaha
Nebraska
68127

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate the price and the ease of delivery for these products yet we have found them not to work very well. Also the shipping took a very long time and we were always outside the monthly need of products. We live in the PNW and fleas are tough out here, we have moved on to a different product at this point.”

Helpful Report

Thank you for your thoughts with us, Kristi! Due to the holiday, your box arrived a bit later this month. However, we're happy to see each of your boxes made it within our usual 3-5 business day delivery timeframe. If you'd like, feel free to get in touch with our team. We are happy to help adjust your renewal date so you can get your boxes a bit earlier in the future!

“She didn't like them and stop eaten them start hiding them all over the house so I stop given them to her”

Helpful Report

We appreciate your honest feedback, Doretha! We're sorry to hear that our PetFriendly treats didn't seem to suit your pet's taste. Do you have any advice for us to make things better? We sincerely appreciate your help and feedback!

“It’s didn’t seem to work on any of my animals”

Helpful Report

Thank you, Jordan, for your feedback about PetFriendly. I apologize for the inconvenience that you faced and any frustration that you experienced. We are sorry to hear that PetFriendly did not seem to work on any of your animals. Could you tell us a bit more about what happened? We would love to find out more so that we can improve our product and make it better for you and other customers in the future.

“They only get two stars because the product does work. Month one took almost two weeks to get here. Month two never arrived. $66 worth of product they gladly took money for. And not a single person will return my emails. You cannot call and talk to anyone. I will be filing fraud with the bank against that charge if no one responds almost a month after they took the money.”

Helpful Report

Hey Stephanie, while your first box arrived in our standard 3-5 delivery window, we're really sorry your box is a bit late this month - we know how frustrating that can be! No worries, we've already put together a free replacement box for you. Also, we sent you a message last week about dealing with fleas, and we hope it didn't slip through the cracks. If you have a moment, we'd love to hear your thoughts on the questions we sent your way. This way, we can share personalized advice that suits your needs. Just send us a reply to the email we sent from help@petfriendlybox.com. Thanks!

“The free samples of treats are great. However my packages are always late so I'm unable to keep the flea medication on a schedule. I find that this stuff isn't strong enough, i live in the south where flea are abundant... or maybe there's a flea outbreak since I can't keep a schedule. I don't knew, $40 is a lot of money to gamble with when I'm always disappointed.”

Helpful Report

“Pretty sad about the flea treatment I got for both of my cats it didn't work and I treated the house it wasn't something that I can see buying monthly when it doesn't work”

Helpful Report

“The product came on time and the added treats were nice, but the product did not work two days after applying the pets had several fleas. It never seemed to help”

Helpful Report

“This product seemed to work for the 1st week and then it was like we nothing in them!”

Helpful Report

“I cancelled my subscription for September but still got charged. Please credit my account. Thank you”

Helpful Report

“When used this product before...it worked very well... since I started my subscriptions back up again...it doesn't seem to work.... therefore please cancel all and any subscriptions at this time. Sincerely Barentha Cox 9/28/2023”

Helpful Report

“Although it's very convenient & easy to use it doesn't seem to do anything for my pets.”

Helpful Report

“This stuff is not working. I want to stop my monthly prescription. So please don't send me anymore. Thank you!”

Helpful Report

Hi Margaret! Thanks for your feedback, we're bummed to hear that your pets are still dealing with fleas! We've followed up with some next steps via email. We hope they find relief soon! 💕

“Product was fine have a problem with bolling I have unsubscribed twice and you are still accessing my account and swnsung product. Please STOP! I have notified the bank of the unauthorized purchases. So please dont try it again. Your cooperation is greatly appreciated. NORMA Henderson”

Helpful Report

Hi Norma! It looks like there was a small mix-up with your subscription. Instead of unsubscribing, your subscription was being paused. Our team has taken care of it for you and stopped your subscription for you.

“Used to be wonderful. I put a order in for my dogs monthly flea meds and some home spray and it was supposed to be delivered a week ago and i emailed customer support and have yet to hear anything back. No updates on my order. I'm very upset.”

Helpful Report

Hi Leslie! Thanks for sharing your feedback with us. We made sure to follow up to ensure your box was delivered. We hope we can continue to improve your experience! 💕

“I haven’t received my first box yet but I want to add that they charged and are shipping me two boxes in one month? I wanted one box, but apparently when I filled out when I wanted boxes shipped each month, they decided on two? Not happy and not happy that you can’t get anyone to fix this mess! Ordered my first box not the second one. It’s was orders on the 2nd of September and still not here. How do I not get charged for another box?”

Helpful Report

Thank you for bringing this our attention, Karen! Our team has refunded your for both boxes. If there's anything else we can assist you with, please don't hesitate to reach out to us.

“I have been using this for 3 months and it DOESN'T HELP with my 5 dogs. they are still having fleas... this is NOT WORKING!! I'M NOT HAPPY!”

Helpful Report

We're really sorry to hear your dogs are still fighting fleas, Alyce! Our Customer Happiness team couldn't locate a message from your email, we would love to help you. Feel free to reach out to our team at help@petfriendlybox.com, and they will be more than happy to provide the help you need.

“Unfortunately It worked at first but three treatments later we have a flea infestation. I never got that with seresto or advantage so I guess back to the pricier stuff! Disappointed”

Helpful Report

Thank you for your feedback, Nesha! It looks like you missed a couple of treatments after you began your subscription. Our flea & tick protection works best when applied consistently every month, this ensures it effectively repels pests. Our Customer Happiness team is ready to provide you with the help you need, please send us an email at help@petfriendlybox.com

“Unfortunately we had no luck with this product. It almost seems that it is actually making the issue worse. Hope it works well for others.”

Helpful Report

Thank you so much for your feedback, Katrina! We're sorry to hear our flea & tick product did not work right away, if anything, made the issue worse. This can happen when fighting fleas, because they can take up to 3 months to eradicate! Our Customer Happiness team is ready to help you fight these pests. Reach out at help@petfriendlybox.com for a customized solution for your dogs.

“It was working for the first 2 months but stopped working”

Helpful Report

We're very sorry to hear this. We are happy to work with you and would the opportunity to help! Please reach out to our team at help@petfriendlybox.com. Thank you!

“Customer service was great and product got to me fast and safe but it didn’t help with any of my dogs they are all still scratching like crazy.”

Helpful Report

Hi, Jamie - Thank you for your feedback. We're sorry to hear this but we'd love the opportunity to help you and your pack! We've sent you a message to your PetFriendly email. We hope to hear from you soon.

PetFriendly is rated 4.2 based on 701 reviews