“DO NOT JOIN!
I’ve had a stressful 4 days trying to get my money back that they have overcharged me. They took 2 payments out of my account cos some incompetent idiot has made me two accounts in my name so they have changed me twice in one month for the last two months. I’ve rang at least 2-3 times a day for the last 4 days because they have left me with £4 in my account. I have told them multiple times is have a family, kids and other bills to pay and can not wait 7-10 days with for you to put the money back. I can understand if I made a mistake but I didn’t they did and are now telling me to wait. It’s not acceptable for a mistake that they have to leave someone with other priorities with no money. If I took a loan out would they pay my excess charge wile I wait for them 🤷♂️ Costumer service is a joke as they can’t talk to people in other departments only email them. STAY CLEAR OF PFP ENERGY!”
“This company is very unprofessional. I tried to switch over to another supplier, but they always lie to me and reject the move. I cannot believe how people are switching to them?
They love to use estimated reading and generate bill according to estimated reading. I never get accurate bills.
The webchat they have is useless like customer service.”
“AVOID at all costs. A total bunch of charlatans. No bill for either gas and electricity used for last 4 months. their website does not accept meter readings. You try and ring them, they cut me off after listening to Dire Straights for ages. Useless customer service. I thoughts customers paid for their wages???”
“They were my supplier for about a month and I had to switch back to my previous supplier. Customer services were not good at all... long waiting time and didn't have much experience when i did finally get through. My supplier was switched back in January and they are still charging me and I have been waiting to speak to someone for over 20minutes.”
“Pfp! Don’t use them ! Don’t join them!
Pfp gas and electric company. Please do no join them ! Don’t be fulled by cheap prices and promises. We have had an absolutely nightmare with them since we joined last year. There customer service is ridiculous, unhelpful and unprofessional. The full company is a mess and they will rip you off. Since leaving them we have received a final bill of £350 for 4 weeks of gas and electricity. Our new provider has raised a dispute over this as the closing meter reading they have provided to them didn’t match the ones we gave them as opening. Pfp have been using a 4 digit numbers all along even tho our meter readers have 5! Since the dispute have been raised we have been bombarded with text messages, phone calls, emails treating us to be visited by a debt collector. Yet again we have phoned at least 5-7 times asking them to put the account on hold as the dispute can take up to 8weeks. None of the advisers did that even tho they said they would. It’s unbelievable! This morning yet again we got another 60 pounds added to our account. When phoned after work they couldn’t tell me anything anymore as they have now closed the account!! After talking to our new provider we were adviced that they would of received the dispute just this morning. Considance!?!?
Over all apparently we now owe them almost 500 pounds for 4 weeks closing balance plus all the charges. I don’t know how u can possibly use this much electricity or gas as we only stay in 3 bed house. They are no interested in helping you and anytime u ask to speak to a manager u are told they are busy.
Please please don’t use them as you will end up stress and out of pocket. I have spent at least 5 hours each week on the phone to them that I will never get back.
It seems it’s no just us having those issues as many other people left similar reviews on trustpilot . We just wish we have red them before joining them! Lesson learned!”
“AVOID PFP ENERGY LIKE THE PLAGUE!!
At the end of my deal with PFP Energy, they put my account onto the Standard Variable tariff, which increased the cost of my energy, however, they took a conscious decision not to increase my DD payments to reflect the increased charges - 12 months later my account is in debt. I queried this with PFP Energy and was told they'd sent me a single email to inform me I'd reached the end of my deal, which I missed in the avalanche of daily emails. Its worth noting that when PFP Energy want a meter reading and they want to avoid the cost of sending someone out to read the meter in person, they use all available methods of communication, hounding you with text messages and post. If my DD payments had been increased, or they'd used the same level of persistence in contacting me when it's going to cost them money, I would've had an opportunity to secure a more favorable tariff, also ensuring my DD payments were in line with my energy usage, which wouldn't have put me into debt. Even a member of PFP Energy's call center team said this was one of the worst cases he's seen, but unfortunately PFP Energy as a company didn't see their conduct as a cynical ploy, in fact they feel they've handled themselves admirably and can't see there is any issue on their side. PFP Energy state the values they hold of being friendly, clear, honest and fair drive them to make sure that every customer has a smooth PFP experience. This is anything but the case, PFP Energy has zero integrity, zero morals, zero customer service and should be avoided at all costs!!”
“The worst energy company ever left them in April settled my bills now sent a bill for £2269 saying will report to Credit Agency, I have messaged them twice but they won't reply. I am now putting together everything I can for the Energy Regulator these people cannot be allowed to continue also getting my local MP involved.
Do not use PFP Energy the WORST EVER.”
