“When my prescription didn’t arrive, support was snarky and unhelpful. Reading between the lines, they consider me a liar. After I complained on Twitter, I couldn’t log into my account anymore. I changed my password, but it still wouldn’t let me in. These people are playing games with lives. So much for any duty of care. I just need my prescription.”
“After getting halfway through filling out the application form, and was told it wasn't available for us, we went to our usual pharmacy to pick up prescription, we found pharmacy2u had hijacked the prescription without our consent.”
“Dreadful customer service - and no formal complaints procedure. Took my money didn't deliver - insisted my medication must have gotten lost in the post.
They do not insist that GPs send controlled substances in recorded or tracked mail so it can easily just disappear. This means that my 6 week supply of a controlled substance (with a street value!) is the hands of someone who does not have a prescription for it, and Pharmacy2u could not care less. I now have to pay
It's happened to me twice now, and honestly, the whole service is more trouble than its worth. Avoid at all costs.”
“The updated app has made the service more of a hassle, it used to be very easy to order medication but now the app just has links to external websites so it makes Phamacy2u redundant.”
“Awful service I have been waiting for my meds since the 29/01/2019. It took me Just over 30 mins to get an answer on the customer service line . Just checked in on my order and it is still processing . They said I would have my meds by Wednesday . They told me I could go out and get some tablets to tide me over ?????? I reminded the agent I had just come out of the stroke unit she was not interested at all . Very annoyed at the service provided so far . Will not be using them again after I finally get my tablets .”
“Pharmacy2U are a diabolical company.
Deleting medications from your account, not answering phones, giving robotic answers when questioned about prescriptions that are unavailable or not sent.
GP unable to get through to them to discuss medication. In fact my surgery was on hold for 20 minutes before having to give up!
What kind of service puts people's lives at risk by playing God?
My advice is steer well clear of this company. Keep your feet on the ground and go to a pharmacy with real people to serve you and not to Pharmacy4getU!”
“I ordered medication on the app which went through and I got a message to say that they were getting the prescription through the GP but a week later I still haven't had my medication so I tried to check online and through the app but both were down and I was unable to reorder. The phones are always busy. Terrible service.
I had to ring my GP to reorder the prescription. Now I am trying to call the customer service centre but am in a never-ending queue. This is only the second repeat order.
Very annoyed as website is always down and does not work. It is better to go to your local pharmacy. Not happy at all.”
“Left without medication for over 2weeks , worst service I have ever endured I gave them a one star because I had to submit a review on how poor this company is, I believe it has contributed to my stomach becoming worse. Don’t bother phoning customer service waste of space.”
“Repeatedly fail to fill prescriptions, or send medication that wasn't ordered instead of the ordered medication. For both me and my wife. We use different GP surgeries and in each case Pharmacy2U blame the surgery. My GP tells me they have lots of similar problems with this company. Save yourself the hassle and deal with your local pharmacy, this delivery service just does not deliver.”
“My son has been left without 2 medications (both of which help keep him alive), I put in the prescription almost a month ago and they kept arguing that it was an advanced prescription so they couldn’t put it through (it wasn’t advanced), so I went straight to my dr to do the prescription which then got sent to pharmacy2u, another 3 weeks on and it still hasn’t arrived. After going backwards and forwards of them trying to blame me for doing it in advance and blaming my dr for not putting in prescription, and not having much else to say, they have messaged saying it is out of stock with their warehouse! One of the drugs I have been able to obtain a small amount of through 111 but the other is not easy to get. So angry. Not the first time it’s happened. Avoid!”
“My disabled partner has been using this service for a short time as a needs to a must. On his prescription was ONE nasal inhaler (thankfully not a life endangering drug). In the first instance, along with his other meds, FORTY THREE of these were delivered, he contacted Pharmacy2U and they apologised. In the next couple of days a further SEVENTY SEVEN were delivered. ONE HUNDRED and TWENTY in total!!!! They then told him to take them to the post office (note - he's disabled and it was THEIR fault). He again explained he was disabled, they advised that someone would get back to him in a couple of days and arrange a courier collection. That was almost three weeks ago..........all the while, someone is scratching their heads wondering why the NHS is in financial crisis. Needless to say the box is still sitting here. Disgraceful, think he'll go back to using the local Pharmacy.”
“Apporling customer service.
This company endanger s peoeples life's with catastrophic mistakes.
Avoid this company at all cost go to your local pharmacy so much safer and more trustworthy”
“Shocking service. Spend longer chasing missing deliveries than it would take to go to a pharmacy.
Even the doctors surgery is saying it causes nothing but problems.”
“Less than 50% success rate at delivering medication at the stated timescales. Customer service tend to lie to try to get people off the phone.
Takes less time to go to a pharmacy than the hours spent trying to find out where missing medication has gone too.”
“This seemed like a perfect solution to ordering repeat prescriptions for my parents. However their Dr warned me not to use them.
At first, I thought he was just old fashioned. Then however, there was a delay in an order. It was for a serious medical condition my Mum has.
9 days after much chasing up i eventually got someone on the phone who told me, yes we can’t get that medicine anymore (a standard treatment for a common condition).
There was not even an apology or any concern about the fact they hadn’t let me know that and my Mum was going to be without medication.”
