“Do not use! I ordered my medication and after a week I called them, several emails later I was advised to cancel my order and re order, it still did not arrive I then told them I will not use their services and I now use no patient which has been punctual and the staff are friendly and helpful.”
“I haven't received my medication from them in the last two months its supose to be dispached monthly, as as they haven't up dated my online account they was no help when I called to ask them what was going on and I was told that there records said I received them. I explained that on my account it said still in progress from two months ago and I haven't received any medication since I also cannot order any more as as it's still in process and nothing my doctors can do as they passed over the information needed to pharmacy 2 you I'm very disappointed with this serviced as I need my medication daily to function properly and I have not been able to have my medication due to pharmacy 2 you not updated their records it has now been a a long time with out my medication my records still have not been updated and I still have not received my medication.”
“I have been trying to locate a medicine that there was supply problems with so was delighted when pharmacy2u showed they had it in stock. I went through the process of asking my GP to send my prescription, ordered the product and paid the money. I phoned 2 days after this to ask when the medicine would be received and was told in a few days. The next day I got an email saying the prduct was out of stock and my money would be refunded in 5-7 working days. Why show it in stock and take my money when it clearly wasn’t. Complete waste of time and would not recommend this company.”
“I pay NHS prescription for a long time and still a few years for a medical exemption for over 60 years old. I used Pharmacy2u for about 5 years.
In August, I got to two penalty charges by NHS business team.
I was using Pharmacy2u during the term and my credit card was properly provided to them.
The first case, Pharmacy2u have no stock, so they canceled my bank transaction.
The second one was very odd.Pharmacy2u says in an email, my some of the medicine are missing, so they ordered my medicine to another pharmacy. When I looked at the box of medicine, pharmacy in Liverpool where I have never been to.
I realized this medicine sent from Liverpool, after penalty charges.
Neither Pharmacy2u nor pharmacy in Liverpool charges from me and NHS recognized that I made a medical exemption.
I never asked for medical exemption by myself in my life.
I complained to the customer service of Pharmacy2u. The person over the phone never listens to the situation , but she was very bad temper and hysterical.
I explained NHS more than five times by email and telephone , providing all information between myself and Pharmacy2u.
I also enclosed a letter from my GP, proof that I am the patient of the doctor and subscribing to this medicine for more than five years. I added the letter from citizen advice that I never ask for medical exemption by myself.
Whatever explain, NHS business customer team says Iam not qualify for the medical exemption.
It looks like they are not reading my case carefully.
My two medicines for anti-high blood pressure. This terrible event made me so sick. I lost £88.”
“Na, gave these idiots one last chance and now there is simply no service what so ever, last time took over a month with lots of chase ups to eventually get delivery sent out.
Latest order now one month and order still pending, are these people serious? Going to surgery and collecting in person i'd have medication 3 weeks ago.
Cancelling order and account.
Never again.
I do enjoy the fake 5 star reviews though and as for the stupid tv advert - simply makes NO sense.”
“They dispensed a generic product when I had paid for the branded one (and their confirmation email stated the brand name).
When I notified them about the error they (amazingly) stated that it was not an error but their actual policy.
So if you pay for a branded medication with this company, you will not receive it. They will send you a generic version instead.”
“A good idea someone else should do properly. Check reviews (other than Trustpilot which is a vendor biased source) on this company, it is bad almost across the board.
No communication, ignored emails, unreachable phone number, all round terrible effort.”
“Dreadful. Emailed to query why my order was held up for which they promise a one day reply time - three days later I get an email back asking if I would still like them to reply to my query. Order on pending for nearly 2 weeks now - terrible terrible service - avoid like the plague”
“Certainly NOT 'leading online Pharmacy'
Don't sign up for this sham contractor
No customer care, no customer contact
Take payment from your bank before anything dispatched even though their website states 'no payment taken until dispatched'
Revert back to prescription collection from surgery one self so i actually get my meds.
Dreadful and pathetic - typical taxpayer stealing scammers.”
“This service was good last year but now they clearly cannot cope. Take money straight away, 2 weeks later 'apparently' warehouse problems and still no medication dispatched - quicker and more reliable to resume collection of prescription from Doctors in person - will not be using again after this.”
“A total waste of time. My Doctor sent them my prescription on 30th April (it is now 15th May) and my medication (which is critical for a blood clot) still hasn't been delivered and my current supply runs out on the morning of Friday 18th May. My online account states that the medication is with their dispensary but when I telephoned them it appears that it is not with their dispensary but is in fact not in stock and they claim that they have been experiencing difficulties with their dispensary for weeks. I know have to have the prescription barcode and my NHS number emailed to me so that I can collect it myself from a local pharmacy! This is the first and last time I will use this useless service.”
“Awful service. Put my prescription in on Monday & received an email asking for exemption proof on Friday. This meant it would be at least the following Tuesday before I got my Lupus medication.
I only wanted to use the service during the times Im housebound, but this service takes over all your scripts.
There is also no way to close account without going through customer services.”
