“I registered with this service after a long wait at my local pharmacy and thought of all the advantages, regular delivery online app etc. It took a while to set up the account including putting in all of my medications and when they were due. One of my medications is Eluxadoline which was not on their database so I rang them. After a 15 minute wait and at least the same time on the phone because my account details couldn't be found the advisor told me that they couldn't supply me with this medication and apologised. No explanation was offered. My local pharmacy can supply me but not this large company. Pathetic is putting it mildly. I voiced my lack of confidence in the company and asked the advisor to de register me which she assured me she had done. A wasted couple of hours perhaps but a good lesson, my local pharmacy might be a bit slow but at least I am confident they can supply me.”
“Awful service, my medications never arrived and I ended up ill as a result of missing so many doses. I had to spend a lot of time chasing it up and when almost two weeks had gone by I ended up having to order an emergency supply from my doctors surgery. A resend was arranged which I eventually did receive, however it is just not good enough that my medications took two weeks to arrive from its dispatch date. The app states on its intro that it provides "hassle free prescriptions" but this should be changed to "hassle-full"! I have never come across anything as time consuming as this, spent ages trying to get through on the phone and sending emails. I have asked to deregister so I can go back to being safe in the knowledge that I can pick up my tablets the same day from my local chemist! Do not bother signing up, save your precious time and your health!”
“Not impressed at all thus far. Two emails have not been answered. Script allegedly being sent has most of my items missing and the one medication listed as being sent is the wrong dosage. Cannot believe this service is so bad”
“Registered in plenty of time for my prescription to be obtained from my surgery. Pharmacy2U said they had contacted my doctors and also chased them up requesting prescription. This had taken a while so I now only had a few days' supply of one of my tablets left. I rang my surgery who said they had received no contact at all from Pharmacy2U yet Pharmacy2U now seemed to have not continued to chase up the surgery or let me have any further updates. Eventually had to get Receptionist at Surgery to request an urgent prescription for me - and we all know that is not always easy. I was always on top of getting my prescription on time and send them postal request with SAE to return script. Now got to go into town to surgery to collect it so it has cost me time and inconvenience - it never did before I registered with Pharmacy2U. Needless to say I have de-registered.”
“They informed me they had received a prescription from my surgery. Ten days later when I call to find out where my meds are they tell me they returned the prescription as they thought it was a duplicate. They can't be bothered to pick up a phone to check, they just return it. In addition, they can't be bothered to call or email the patient to tell them that it's been returned. If they can't do the simplest things correctly, someone could die. Have they no understanding of this? Are they yet another company who will have to say that bland and meaningless drivel "lessons have been learned" when they cause the death of a patient through their incompetence? I now have to go to the surgery to organise a prescription, in other words, I'm solving the mess that pharmacy2u have created because they don't care. If I lived a long way from my surgery and didn't have transport I'd be in real trouble right now.Please do not use this company, your life depends on keeping away from them.”
“Had to intervene when Pharmacy2u failed to dispense and deliver meds over Christmas period......same story every year!
Please think of your parents, grandparents, disabled relatives......it's not all about convenience, as a pharmacist we do alot more than "pack pills in boxes". A comment we here alot....but not by the ones who rely on us.”
“I ordered my prescription they then said the doctor had not sent it so I contacted my doctor they had sent it 6 days earlier I repeatedly emailed them never got back in touch so I do everthing myself now NEVER USE THIS COMANY there a scam and do NOT deliver what they say absolute rubbish shouldn’t be allowed to get away with it rubbish”
“It took ages to register and they keep saying they don't have stuff that I've already sent.
It's a different person each time and none of them appear to have any customer service experience or above average intelligence. (trying to be nice)
I ordered my first prescription on the service and a week later I get a message saying they havent received my Presciption Payment Certificate, which I've already emailed twice and had an email confirming receipt.
I'm afraid you can't trust these people with important stuff like medication.
I've already re-registered with Chemist 4 U, who I've ordered hayfever tablets from without any problems.”
“Signed up a few months back and have had nothing but problems ever since. Being diabetic I need my meds ASAP especially Insulin. I liked the door-to-door service as I work long hours and can't go to the Pharmacy myself. They told me that they can deliver within 48hrs of ordering and even Insulin. This has not turned out to be true. If they haven't got part of my prescription, rather than just sending what they do have and calling you about the rest, they wait 5 days below doing anything!! Unbelievable! Then when it does turn up it was completely wrong. Also ringing them can take approx 45 minutes to get through, on a good day! My advice is don't bother. Most local pharmacies will deliver if you ask them and nowadays most even have a App.”
