PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 925 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 925 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am horrified to see some recent reviews saying phone convert have stolen their phone. I have been trying to get my phone back from them for weeks. They committed to sending it back but haven’t sent it. I keep chasing and they will sometimes reply with a reassuring email which gives you hope but they don’t send the phone. This is scandalous, illegal and the way they communicate to give you a false sense of security is immoral and unkind. Do not use this company!”

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Posted 6 years ago

“Do not use! Absolute joke of a company! Will Not pay you your money! You will get ignored by will on emails and now I am getting ignored my Damon who is the director on emails! They have no contact number so you can contact them goes to show how much of a coward they are! Keep reporting to trading standards and action fraud! Please stay away from this company They will probs delete this review along with my other ones they have deleted.”

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Posted 6 years ago

“Helped me in a difficult situation thank you.”

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Posted 6 years ago

“Sent a broken S8 in and got the best value.”

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Posted 6 years ago

“Got was I needed and could pay my bills.”

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Posted 6 years ago

“Cheque cleared with no hassle.”

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Posted 6 years ago

“Didn’t take long and received full payment.”

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Posted 6 years ago

“Short and sharp”

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Posted 6 years ago

“Happy to get the service I did it took a few days.”

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Posted 6 years ago

“UPDATE: Resolved and refunded the money. They sent me a cheque after a long delay and after chasing multiple times and finally providing them with a proof that the phone is delivered. They accepted and sent me a cheque after at least 3 more email follow up. Suprise does not end here! Cheque bounced !!! I contacted them again that cheque is bounced and sent them a proof from Barclays however they failed to acknowledge and after multiple follow-ups, they just keep making excuses and finally they said it will be cleared in 24 hours, however, more than 6 days passed and I am still waiting for their 24 hours to pass! I am done with them and I am filing a court case against this company. I request everyone to stay away with this company, They never give you the price quoted and even after agreeing with the new price they will give you NOTHING!!”

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Posted 6 years ago

“happy customer”

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Posted 6 years ago

“Really happy with the overall service.”

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Posted 6 years ago

“Absolute joke! Do not use! Will not pay your money!”

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Posted 6 years ago

“Sent my phone 1st September and Hermes confirm delivery on the 5th. Phone Convert are yet to contact me. I have sent 2 emails via their contact page and one email direct via their info@ email address. No reply!”

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Posted 6 years ago

“Cheque received for my j5 thank you”

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Posted 6 years ago

“Sent my J5 and received the cheque with no hassle.”

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Posted 6 years ago

“Order number 3348722”

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Posted 6 years ago

“Quick payment and good support”

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Posted 6 years ago

“Great support and quick payment.”

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Posted 6 years ago

“Many thanks”

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Posted 6 years ago

PhoneConvert is rated 4.2 based on 925 reviews