Care Express Reviews

4.62 Rating 170 Reviews
93 %
of reviewers recommend Care Express
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
Read Care Express Reviews

About Care Express:

Care Express provides home nursing, home therapy, assisted home shower, post hospitalization care and care companionship services to seniors citizens, the bedridden and the disabled.

Visit Website

Phone:

+60356260033

Email:

hello@getcareexpress.com

Location:

11, Jalan 21/37

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I was a bit disappointed that the caregiver assigned did not turn up on the day and i was not informed that she was sicked until i reminded and enquired as to her whereabout.
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Posted 11 months ago
Thank you for your feedback. We apologize for the inconvenience, we always do our best to make sure the caregivers are on time and stay alert but sometimes issues occur. Feel free to get back in touch with us in the future and we promise to do better.
Posted 11 months ago
The initial interaction between customer and supervisor were bad based on a couple of experiences. Supervisor was not patient and even asked customer to choose another service elsewhere simply because of multiple queries and indecision of client.
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Posted 11 months ago
We sincerely apologize for this experience and will further work hard to improve our responsiveness and interaction quality. Do get back in touch with us if needed and we promise to do better.

Thank you,
Cristian Andrei
Co-Founder of Pillar
Posted 11 months ago
I visited yr Ss2 centre. Residents' beds are cramped together. I asked yr caretaker why. No place to store their things also. Yr care taker said Elderly People do not have much clothes or personal items. This strike as very Low Opinion of the elderlies. Not much love & respecy
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Posted 1 year ago
Hi there!

Thank you for your feedback. Pillar is a company that sends nurses and caretakers to clients' homes. We don't have a centre.
You have probably visited one of our partnering nursing homes.

All the best,
Cristian Andrei
Pillar Care Services
Posted 1 year ago
Care Express is rated 4.62 based on 170 reviews