Pink Boutique Reviews

Name: Pink Boutique
Rating: 4.27

4.3 Rating 1,199 Reviews

79 %

of reviewers recommend Pink Boutique

4.3

Based on 1,199 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how Pink Boutique made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pink Boutique 5 star review on 20th July 2022

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the clothes are beautiful, however, the sizes are ridiculous, I ordered a bigger size than i am because of the material and it didn't fit. you're made to feel bigger than you are.”

Helpful Report

Posted 2 years ago

Hi Louise, Thank you so much for taking the time to review your items. I'm so sorry to hear this, we size all items here at PBHQ on our in house fit model. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“The dresses are beautiful but unfortunately, you can tell they've been mass produced. How the dresses have been sewn together is poor and very unflattering.”

Helpful Report

Posted 2 years ago

“I was disappointed with the dress i purchased. It didn't fit as well as i expected and i didn't like the style of the dress. I had to return it the day after receiving it.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for taking the time to review us here at Pink Boutique. I'm so sorry to hear you didn't love your recent PB order, we will feedback this information for you. To confirm, from the date your return arrived within PBHQ we ask for 7 working days to process a refund. You will be emailed to confirm when this has been issued. If you have any further questions please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Qualities a bit poor considering the price. 7”

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“My dress never arrived and was sent back to pink boutique by Royal Mail upset as I wanted the dress now I have to wait for refund to purchase again”

Helpful Report

Posted 2 years ago

Hi Kim, Thank you for taking the time to review us here at Pink Boutique. I'm so sorry your order was returned to us, sadly, Royal Mail could not make the delivery due to an incorrect address being input at the checkout. I can see this has now been refunded in full. We're so sorry for any upset caused. Team PB xx

Posted 2 years ago

“The clothes are can be a bit hit and miss. There is also the issue of paying for returning any item which most other companies in this range don’t charge for. Delivery is pricey in my opinion.”

Helpful Report

Posted 2 years ago

Hi Ade, Thank you for your review. I'm so sorry you feel like the quality of clothing is not consistent, we do try our best to ensure all items are only of the best quality. I will pass this feedback on for you. At the moment, unfortunately, we don't offer free returns however, this is something we'd love to offer in the future. Again, thank you for your feedback, we appreciate the time taken to reach out. Team PB xx

Posted 2 years ago

“Fast delivery but not much else”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for taking the time to review us here at Pink Boutique. I'm so sorry to see it appears you didn't LOVE your Pink Boutique order. I will contact you direct as we appreciate feedback, good and bad. Thanks again for your recent review. Team PB xx

Posted 2 years ago

“I’ve always found the clothes to be good quality. But this dress felt very cheaply made and cheap material. It reminded of the quality and material from shein or a market stool. Very disappointing”

Helpful Report

Posted 2 years ago

Hi Steph, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Trousers are of a good quality the only problem is they are very short in the crutch and tend to slip down I have had to use a belt on them”

Helpful Report

Posted 2 years ago

Hi Carol, Thank you for your review. I'm so sorry to hear this, all unwanted items can be returned to us for a refund. The items must be unworn with labels attached. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Team PB xx

Posted 2 years ago

“I was sent the wrong dress. and the other didn't look the same as the photo. I will be sending back shortly. very disappointed”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected and you were sent an incorrect item, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. I can see we have given instructions on how to return your order on a previous review. Again, I'm so sorry for any upset caused. Team PB xx

Posted 2 years ago

“As I paid for a Saturday delivery and it did not come till the Tuesday I was not amused”

Helpful Report

Posted 2 years ago

Hi Yvette, Thank you for your review. I can see your order was placed on Bank Holiday Friday (Good Friday), we confirmed at the checkout that if this method was selected after 4pm on Thursday 14th April it wouldn't leave until Tuesday 19th April due to Easter weekend. I hope this information helps. Team PB xx

Posted 2 years ago

“First time ordering. Dress looked completely different colour and different material. Came so creased.”

Helpful Report

Posted 2 years ago

Hi Gemma, Thank you for your review. I'm so sorry to hear this, I will raise the colour discrepancy with the most relevant team. The material may appear creased, however, this is the style of the dress. Thank you so much for your feedback. Should you wish to discuss this further, please do not hesitate to contact us. Our email address is customercare@pinkboutique.co.uk. Team PB xx

Posted 2 years ago

“everything looks amazing on website but when it comes some things look tacky. so always returning”

Helpful Report

Posted 2 years ago

Hi Sarah, I was so sorry to hear this, we work extremely hard to ensure we stock only the best quality items. We will feedback to the most appropriate team. Again, we appreciate the time taken to feedback. Team PB xx

Posted 2 years ago

“Material terrible. Got the price of the blazer it looked like it cost £5 to make. Terrible.”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for your review. I'm so sorry to hear you feel this item wasn't great, we work extremely hard to ensure only the best quality items are purchased here at Pink Boutique. I will feed this back for you. Please note, all unwanted items can be returned for a refund within 28 days. Again, I'm so sorry for any upset caused. Team PB xx

Posted 2 years ago

“This is going off my last 2 experiences with my orders I love nearly everything I’ve bought from here but I was really disappointed with customer service and paying twice for next day delivery1st time was 2 days later and the last one was 4 days later so I’m definitely not using that delivery service again”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for your review. I'm so sorry to hear this, I have looked into your two previous orders and I can see both orders were placed after our cut off of 4pm. Your second order was placed using our Saturday service, as this was placed at 10pm on Friday it missed our 4pm cut off meaning it left on Monday for delivery on Tuesday. I can see we refunded the difference between Saturday and next day delivery. I hope this helps. Team PB xx

Posted 2 years ago

“Dress did not look like the picture”

Helpful Report

Posted 2 years ago

“dress was missing sequence on the top part but i had no time to send back”

Helpful Report

Posted 2 years ago

Hi Summer, Thank you for taking the time to review us. I'm so sorry to see this, we work very closely with our suppliers to ensure we stock only the best quality items. As a gesture of goodwill, we have issued a 20% refund back to your original payment method. Again, please accept my most sincere apology. Team PB xx

Posted 2 years ago

“Unfortunately I wasn’t impressed with any of the items I ordered. Two of them I don’t know how you are meant to physically get into it? I am a garment technologist so I know this stuff. The other item was completely the wrong size, and the final item was clearly only suitable for someone 5foot 3 or below: Unfortunately I was not impressed with this order”

Helpful Report

Posted 2 years ago

“Really disappointed with the quality of my recent order. I ordered 8 dresses and each one was really thin, almost see-through material.”

Helpful Report

Posted 2 years ago

“Only ever bought a few items that actually fit probably, some are poor quality.”

Helpful Report

Posted 2 years ago

Pink Boutique is rated 4.3 based on 1,199 reviews