“I have had no delivery of the product that I ordered ,in fact I am getting concerned that I have had no delivery no contact at all from YOUR COMPANY
PLEASE sort it out”
Good Afternoon
Im sorry to hear this, Looking into this i see it was down to you not responding to the phone calls on your mobile to arrange delivery. Im pleased its now sorted
Regards
Flush Bathrooms
Hi Margaret, Please accept our sincere apologies for this delay! I have contacted the manufacturers to get this shipped to you as soon as possible. They should be in touch with you shortly to arranage delivery. Kind regards Customer services
“Ordered a toilet seat which took 11 days to arrive! On arrival it had been smashed in transit. So ordered a replacement one which arrived 10 days later but this time the plastic cellophane hygiene seal was broken on the toilet seat. On closer inspection it appeared to have yellow marks on the seat which looked like urine stains!!!! Also, the fixings were missing! Who is doing the checking in the returns department at the warehouse - no-one it seems! I got a refund and brought a seat locally without extended delivery leadtime and fitted within a day!”
“There were very quick to respond and deliver my toilet seat after i didnt order it.. although it could have been better noticed i didnt order the seat along with the toilet in the first place.”
“Delivery is not quick AT ALL! Waiting nearly 3 weeks so far & counting...
No info from company re delivery timescales. Would order elsewhere & pay extra for faster delivery.”
Hi Jonathan, I have looked into this order, it was placed on 31/12/17, this was dispatched from us on the 5/1/18 and delivered to you on the 8/01/18 and signed for by Woodcock, please email us on sales@flush-bathrooms.co.uk if this is not the case. Kind regards Customer services
“My previous purchase turned out to be faulty- however a couple of emails and a phone to clarify and a replacement was quickly dispatched. As a result I am a satisfied customer and will definitely use the company again,”
“you sent the wrong item and when I phoned the telephonist and her supervisor deliberately
pretended not to understand what I was saying then they instructed me to take the packaging off so as to take a photo and send it too them. knowing that would have giving you the opportunity to refuse to take it back because it says in your Terms and conditions not to do this what makes me even more angry you know all this is going on but you still ask me for a review, never again,”
“Purchased a cabinet that's too big now that the walls have been tiled. My stupidity completely! Tried to repackage it to return it but genuinely struggled and burst the polystyrene. Now I can't return it because it "...is not in its original packaging and in resell-able condition". Absolutely ridiculous policy. There was no way I would have been able to get a huge cabinet back in the box without the polystyrene breaking up at all. So upset with this appalling service.”
“The quality of the ptoduct is excellent. It is very robust and most fit for purpose. It is also stylish. The price was real value.
My only negative is that there were no instructions. I am not the best DIY person and, although it turned out to be a simple assembly, I needed to search UTube to see what to do.”
“You have asked for feedback but yet to deliver. You have not kept me updated on delivery and even when l asked l was given vague answers.
Overall poor service.”
Good Morning, I have just looked into this, We quote around a week for delivery from the time of ordering, We have also sent you a notification that your item has been dispatched
Regards
Mark
“Shower tray price was competitive. It took longer to come than expected, had to chase it up. Absolutely delighted with the shower tray. Would recommend.”
Thank you for your review, we always appreciate feedback. I can confirm we have now resolved the matter with out delivery service and now back on track
Regards
Flush Bathrooms
