“I am happy with my order the only thing that let it down was the fact when I ordered it I got no email confirmation and no notification that it wasn't in stock yet”
“I specifically asked for delivery in a morning slot to my mothers and got afternoon exactly matching hospital visiting to see my mum. Then toilet seat separate delivery was requested to my house and was logged to my mothers house again during visiting hours. Necessary to make calls to try and correct all this. Girls very nice but one not paying attention.”
“I found the product I was looking for on the website and was delighted. However it was actually out of stock and discontinued I discovered a few days later. It was very disappointing as it had raised my hopes. I wish they ceased to advertise and allow orders to be placed when no longer available.
Having said that, once they let me know they communicated with me very well and refunded my card quickly.”
“On the phone polite but gave wrong information. I was told the delivery would be after 12 and I would receive a call 30 mins before the drop off. I actually received the call at 11am and told they would be with me in 15 mins. I wasn't at home so have to get back Asap. The male driver was very unapproachable and didn't speak. The lady was more curtious. I'm sure there time is precious however I was acting on instruction.”
“There were very quick to respond and deliver my toilet seat after i didnt order it.. although it could have been better noticed i didnt order the seat along with the toilet in the first place.”
Hi Libby,
Sorry to hear this, our phone lines do get extremely busy we always advise our customers to send us an email as we are an internet company we do need everything in writing and we will always respond. Kind regards Customer services
“Delivery is not quick AT ALL! Waiting nearly 3 weeks so far & counting...
No info from company re delivery timescales. Would order elsewhere & pay extra for faster delivery.”
“I was very disappointed that the delivery man left the wooden pallet on my front drive and wouldn't take it away, I then had to pay someone to remove it!”
Good afternoon, we very sorry you were disappointed with the delivery. We do state within our terms and conditions that customers are responsible for disposal on any packaging and the pallet if goods are delivered on one. Kind regards Customer services
“Tap took longer than the time frame indicated on the website, but prompt response to e.mails, Tap is beautiful, exactly what we wanted as it was a difficult kind of tap to locate”
