“Product supplied is nothing like the image on their website. They agree with this but won’t take responsibility for collecting the item. Passed responsibility to the manufacturer and won’t issue refund until product is collected by the manufacturer. Can’t tell me when this will be - just that they will be in touch. Quick enough to take your money, not to help when refund is required even though they accept product has been mid-sold”
“The delivery experience was too bad. Ordered on 3rd nov and received the product on 14th Nov only after chasing a few times.
The order was taken by plumb chums but the delivery was made direct from the sanitary ware supplier.
I was ping ponged between plumb Chums and supplier (who also failed to disclose the reason for delays in delivery) at one pint the supplier said the product has gone out of stock because plumbchums weren’t ahead of the queue (don’t know what that means).
The customer service was responding to emails but I didn’t have much luck getting resolution from them. I think they have to be accountable for delivery delays and can’t just left it to the supplier.
I had to rearrange my plumber appointment few times due to these delays leaving me with frustration and opportunity cost.”
“Excellent prices that include delivery, prompt service and delivery, good communication even on a Bank Holiday weekend in the evening!! Purchased from before and will continue to do so.”
“The worst service EVER! The logistics system is shocking and the quality of the product beyond poor! They have no complaints procedure and are not correctly offiliated with any appropriate Trading organisation. Don’t ever use! Why am I writing this, because this poor excuse of a one man inexperienced operator is never going to publish this is he!!! Worst company EVER!!!”
“The item ordered came on the date as promised, excellent piece of furniture exactly as described and in perfect condition well packed and easy to install. I totally recommend this company for their prompt and efficient service.”
