“Don't want to pay out not even anything under 100
The sister sites mfortune and Mr spin are just as bad
Make up new identity processes
Say your documents have been accepted then say they havent and send them again ... sent over 20 documents of id address utitly bills ect and accepted and them asked for them again
Complaints section don't do anything just apologise and repeat the same thing id avoid as you'll just waste money”
“AVOID LIKE THE PLAGUE!!!
This company will do everything they can to avoid paying you! I won £2000 on one of their slot machines and requested a withdrawal on 21/12/2021. I’d had an account with them for quite a while and had previously suffered from their ridiculous identification system when I’d requested a large withdrawal 6 months earlier so presumed that this time as I’d already provided them with everything that they had asked for (and they had approved it) that my withdrawal request would be quick and painless. NO. They asked me for further identification including: bank statements, secondary bank statements, proof of earnings and a copy of an invoice proving that I had done some work for a person that had paid money into my account. I provided them with everything that they requested and then they came back and asked me for a more up to date bank statement up to the 24/12 (the date was the 28/12 and my bank statements come out on the 9th of every month - I had provided them with a statement up to the 9/12), clearly this was a delaying technique but I managed to provide them with a pdf of a transaction list off of my online banking account which I emailed over to them and they approved. I had a telephone conversation with them discussing payments in and out of my bank account and I gave them everything but I still to this date (16/1/2022) have not been paid. They have banned my account and have gone quiet. I have lodged a complaint with them but have heard nothing!! Please just send me my money!! ONLINE GAMERS / GAMBLERS AVOID THEM LIKE THE PLAGUE!!!!!
Customer service department are friendly enough but have absolutely no knowledge of what’s happening with your account so are as useful as a chocolate teapot. It’s the banking department that knows what is happening with your withdrawals but they will not speak to anyone on the telephone!! What a waste of space.”
“Pocketwin make it as difficult as possible to withdraw legitimate winnings. This casino is disingenuous misleading and in my opinion should be avoided. 100% the worst experience i have had with any online slots company.”
“I like this one. The interface is easy to navigate and there's no need to search for the right section. I also want to thank the support, as they were really helpful.”
“Rubbish never receive winnings . They give every excuse not to pay out .
Chris and Dan both need a jail sentence for ripping people off . Hopefully it will come soon”
“It is true, the withdrawals are within 24 hours, or at least that was my experience. Verification was fast too. Bonus promotion was okay. Friendly service, they are even funny when you talk to them. Good casino.”
“Everything is just super. The most interesting and proven slot machines are collected here, you can have fun in full. Bonuses at registration, a lower wager were also not spared. Uncomplicated interface.”
“Good luck trying to get your money, twice they have made me battle for it.
When you win they ask you to text them a few day later (cost you money) then they call you back (cost you money) then want details you have already submitted to them.
This happened twice! Out of 2 times.
From a personal experience I’d say avoid this app.”
“I like this place. Glad I found it! I trust them. I have fun there everyday time I spend time on this casino. Play, win, lost, but most have fun and I like its easy to found game and good rewards.”
“A good casino, many slots games, quick payments and responsive customer service, attractive design, found no shortcomings. And also nice bonuses for players.”
“Pocketwin are an absolute joke, I have self excluded due to their absolute farcical withdrawal process.
I forwarded all relevant documentation as requested, paid phone bills, bank account transactions, passport, driving license and even my bank card.
I spoke with one of their customer service representatives, and she even confirmed that she was happy with everything, and my withdrawal request would be now processed by the banking team.
I’m still waiting, and they are now stating that they need my username, which I have totally forgot!
Unbelievably even after they ask me my address, dob, full name, and what phone number is linked to the account. To which I gave them , they then say I fail their security check, and refuse to discuss matters with me.
I was even asked what my last deposit was, which I also confirmed, and still no joy.
I can’t recover my username because I’ve self excluded, and they say they have no other available security questions to ask me.
So apart from donating my blood, there’s no joy.
It’s amazing though, that when I opened my account with them, and having made numerous deposits.
At no stage did they ever ask for proof of who I am!
So my advice is stay away from this site, because all they do is take take take!
No proof needed to deposit, but try to withdraw, and there’s a mountain of excuses.
I am now in the process of taking it up with the gambling resolver, and I am making it a mission of mine, to receive my payment. Along with my compensation, eventually I’ll be a happy bunny again!”
“Best Casino I've played. I still haven't try them all as usually play my favourite games Cash A Fish and Bomb Blaster, tried another game the other night and had over 2.5k roll in on one spin cashed out over 3k on the end had another big win on bomb blaster a month ago.”
“Complete con artists, PocketWin and bonus boss the same. Had a little win on both. Nothing amazing but all the same for the month it should have made me better off. I sent all my ID off to them like you would expect from a legitimate site. This in mind I’m feeling a bit flush so I spend over my budget for the month expecting my winning with in the time frame specified. Now I have fallen behind for the month. Not only am I short but I have received bank charges etc, therefore now actually in debt because they keep refusing to pay although saying they have excepted my ID. Have phoned many times and spoke with very nice but at the same time very useless people who just read from a script. I am in talks with the gambling commission, trading standards and citizens advance.”
“I've deposited about 10 times and have a lost a couple of times and won some back. Fair play. Definitely, a legit casino if you're wondering whether or not to try Pocketwin. Give it a shot!”
“I would avoid
its basically the same people winning and they win in every room on a constant loop
Also the jackpot never seems to be won but yet it can be there one day and gone the next and when u ask the staff about it lol they don't answer or there is a laughable excuse I wish I had a Job where they give me money to play bingo and a for sure win”
“Pocketwin is probably one of my favorites. Had an issue regarding bonuses but had a lovely support team who helped me with my issue within minutes! Document approval rating is probably one of the best in the market. (0-15 minutes) for complete verification of the account. Withdraw time frame is great!”
