Post Up Stand Reviews

Name: Post Up Stand
Rating: 4.45

4.5 Rating 334 Reviews

86 %

of reviewers recommend Post Up Stand

Company Reviews

Metrics

4.5

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Post Up Stand 5 star review on 23rd June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our stand is beautiful but the timeline for completion and shipment between design, production, and mailing was unclear.”

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Posted 7 months ago

Elizabeth, thank you so much for taking the time to leave this review. We want to provide the best experience possible, and will take this feedback you gave us to figure out how we can do better.

Posted 7 months ago

“There was a misspelling that we didn't catch. Would be nice if there was a spellcheck service included with the price. Also, we ordered a Premium Wide Base Retractable Banner Stand with a 96" height, but we were sent the pole for the 80" version. Luckily we had older banner bases so we just used a pole from one of those. It was too late to request a replacement. I feel like the customer service from ~five years ago was much more personal and available than it is now.”

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Posted 1 year ago

We're so sorry to hear about your experience, and appreciate your feedback. A customer service representative will be reaching out to see how we can help.

Posted 1 year ago

“Good quality product, but I had a couple questions not answered during the design-approval phase that turned out to have mattered a lot to the final design. Would consider purchasing again, but I expect a future purchase to be much better based on what I learned here, and I wish I'd heard those in the responses to my design uploads instead so the first time through had been exactly what I was expecting.”

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Posted 1 year ago

“Wish it came with the clip on the end of the pole!”

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Posted 2 years ago

“the piece wont fit to out backdrop banner.”

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Posted 2 years ago

“I'm disappointed in the quality of this stand compared to others I've had in the past from other companies. The material of the sign is very thin and seems cheaply made. If outside and the sun is shining on it, you can see through it. I have used the sign at a few events now and this past week after 4 uses the sign seems to be broken and will no longer retract properly. We were able to roll it back up and make due but for the price we were charged, I guess I just expected higher quality.”

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Posted 3 years ago

Hi Emily, thank you for your order! I apologize that our product isn't quite meeting your standards. Someone from our customer care team will be reaching out. We definitely value your feedback.

Posted 3 years ago

“The legs should fold flat by the look of the swivel. This doesn't seem to happen although I will try to work this situation again. The table top seems to press fit two legs and swivel the together two legs. Tolerance is too tight on the press fit. To get the fit I hade to disassemble the legs from the core to fit them in and then hope I can control the swivels well enough to engage the screws. Much harder than it should be. Engineer's thoughts in assembly sheet should be included.”

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Posted 3 years ago

Thank you for the feedback, George. We will pass along these comments to the proper team.

Posted 3 years ago

“The banner graphic looks amazing! Video directions to install the banner were really good. It took some effort but not too bad to install.”

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Posted 4 years ago

Thank you for the review, Jason! We are glad to hear it.

Posted 4 years ago

“They feel a little flimsy.”

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Posted 4 years ago

Hi Alison, thank you for taking the time to leave us a review. We're sorry that you aren't totally satisfied with your purchase. We will have a member of our customer care team reach out to see if we might have a product that better suits your needs.

Posted 4 years ago

“The staff is friendly, however they did not have the ability to interface effectively with the project manager to resolve the graphics problem. We also had inquired about a lower cost price match, which is not available.”

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Posted 5 years ago

“High quality, but threading the knobs through the metal stand to build it was tough! The threads kept crossing.”

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Posted 4 years ago

“They are not as fast as they say they are. I had to CONSTANTLY follow up on my order in order for it to continue to process, starting with proof all the way to shipping. Customer service is nice but I feel their operating process needs improvement. The end product was nice (photo frame prop) but the constant hassle and stress was not ideal.”

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Posted 5 years ago

“The replacement shade I ordered was good quality. In an online chat to confirm specs, the CSR stated an incorrect banner material - good thing I noticed the error. Even though I am fairly handy, replacement was difficult. I would not recommend self replacement except for sign shop or comparable personnel. Send it in instead. Shipping was fast and again, print quality good. As with any pull-up shade, be careful to keep graphic centered as it retracts else you will mar the print. -- edit to respond to Post Up Stand's reply: No video was provided or mentioned, and at the time of assembly, my thorough search did not uncover one on the website or YouTube channel. If one exists, it could certainly be more accessible.”

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Posted 5 years ago

“Product is great, service left me feeling like I was just a hassle to deal with. I'll probably go elsewhere for my next order.”

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Posted 6 years ago

“Lots of steps and different people contacting you. Can get confusing.”

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Posted 6 years ago

“I really like the quality of the products at Post Up. The process for approving artwork is simple. They are responsive to all my questions. I just wished that there had been more upfront explanation of the difficulty that we would encounter to swap out our retractable 24 x 80 banners. Here at the bank, we have 14 branches with retractable banners. I thought it would be a simple swap out--but it wasn't. The instructions that were sent were illegible; however, once I emailed them they sent a good copy of the instructions. But all the space, time and equipment that would be required to do the job was not fully explained. If I had known, I would have collected together all the banner stands and shipped them back to Post Up prior to placing my order for them to do the replacement work at the factory at no charge. Oddly, the customer cannot get that service at no charge once the replacement banners are delivered. So....now I'm scrambling trying to find someone in the organization who won't mind trying to do the job in-hosue.”

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Posted 5 years ago

“No problem with the finished product or the people I've spoken with. Fast delivery and overall a good company to deal with. I'm not satisfied with the skills of the designer since I ended up having to design it myself (still paid the design fee). I gave the designer a layout of what we wanted, descriptions and even font and colour codes. The revision I got had the wrong font, logos were misplaced and not equidistance. I would order again, but only if I have time to design the banner myself.”

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Posted 5 years ago

Post Up Stand is rated 4.5 based on 334 reviews