Post Up Stand Reviews

Name: Post Up Stand
Rating: 4.45

4.5 Rating 334 Reviews

86 %

of reviewers recommend Post Up Stand

Company Reviews

Metrics

4.5

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Post Up Stand 5 star review on 23rd June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke after one use”

Helpful Report

Posted 2 months ago

Hi Robert, thank you for taking the time to leave a review. We strive to provide high quality products and services and are sorry to hear your display broke. We will be sure to look into this product to see how we can improve it.

Posted 1 month ago

“I haven't received my re-order OR any email updates on the status of my order. WEBPST21014842”

Helpful Report

Posted 7 months ago

Laura, thank you for bringing this to our attention. A member of our Customer Service Team will be reaching out shortly.

Posted 7 months ago

“Was single-handedly the worst customer experience I've had in years. Kept being told different things from different team members, was told my item would arrive on time, it didn't, and then after that, they claimed I didn't order it. Which I did.”

Helpful Report

Posted 9 months ago

Hello, and thank you for taking the time to leave this review. We are extremely disappointed to hear about your experience with our Customer Service Team as this is not the level of service we strive to provide. We want every experience to be a positive one, and because that was not the case we will be having someone reach out to see how we can help.

Posted 9 months ago

“We have uswd it one time and it broke. Very disappointed”

Helpful Report

Posted 11 months ago

We are sorry to hear that you had this experience with our product. A member of our customer support team will be reaching out to see if we can make this right.

Posted 11 months ago

“I received the wrong quantities in my order. I was then asked to prove it by assembling all 28 of the stands in my order and sending a photo. I then would have expected to be sent the missing stands already assembled for the inconvenience, but received only the inserts and had to reassemble them myself. I am shocked at the lack of customer support.”

Helpful Report

Posted 1 year ago

“Ordered a red custom-printed table runner. It showed up looking pink. Gave customer service the CYMK info and original file as well as photos of the runner next to other marketing materials we have that were printed in the correct shade of red. They refused to replace or compensate refund. Extremely disappointed in quality.”

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Posted 2 years ago

“This was the worst customer service experience I've ever had with a company. Would not recommend; will definitely not be purchasing again.”

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Posted 2 years ago

Hello, I apologize that your experience was subpar. We'd like to see if we can help. Someone from our customer care team will be reaching out, thank you!

Posted 2 years ago

“I uploaded our artwork for 3 banners. The website said the images were low resolution, but I know we designed them with high-resolution images. Upon contacting Post up stands, we were informed that Post-up Stands was having problems with the resolution-check on the website and that we shouldn't auto-enlarge them. After placing the order then, I tried following up with Post up stands (through the emails I was sent) to see if they could verify that everything looked adequate. I received no confirmation or help from the person who responded. After getting the banners, the image on one of them is quite pixelated. I had to use it for our show as I didn't have time to get a new one, but it doesn't look very professional.”

Helpful Report

Posted 2 years ago

Hi Dana, we are sorry to see that your banner did not live up to your standards. We'd like to help & are going to reach out to you to further assist. Thank you!

Posted 2 years ago

“i have received countless spam emails as a result from ordering from this site.”

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Posted 2 years ago

“The design wasn't centered even though the design was centered on the proof.”

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Posted 2 years ago

“Pole did not fit and they will not refund my whole amount payed only the price for the pole which was less than the shipping. I would end up paying more to return it.”

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Posted 2 years ago

“Parts wouldn't line up, while putting it together. Unhappy with purchase. Wish I can return items. Once trying to put together it kept falling down needed to place chair in front of it.”

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Posted 3 years ago

Hi Anita, we appreciate your feedback. We'd like to make your experience better, and a member of our customer care team will be reaching out to see if we can assist.

Posted 3 years ago

“Support bar for canopy tent too short not fit 10x10 ft tent”

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Posted 3 years ago

“Unfortunately, we did not have a good experience with our post-up stand backdrop. We had ordered a backdrop for our Virtual event, they shipped the frame, without the fabric cover. They asked us to upgrade shipping so we could get it in time, they never printed the cover. Had I been informed that the cover was not ready I would have not upgraded shipping. Their inability to communicate with me in a timely and professional way was very disappointing. They do not have a good system to communicate with the company doing the printing of the covers.”

Helpful Report

Posted 4 years ago

We are so sorry to hear that you had a bad experience with us. Someone from our customer care department will reach out to see if we can make this right. Thank you for your feedback.

Posted 4 years ago

“The fabric doesn't fit the frame. We had three employees at a show trying to zip it around the frame and we couldn't make the end touch let alone zip.”

Helpful Report

Posted 4 years ago

We're sorry you had this experience. A customer service representative will be reaching out to see if we can make this right.

Posted 4 years ago

“The order did not go through quality control despite of what I was told by customer service. The retraction mechanism and hooks of the banner were broken. The banners were frayed and the fabric was see through. The print head must have been dirt as the banners had big lines across the imprint area and were wrinkled. I had to reach out numerous time to get a status update and I still haven't heard back about a refund. Customer service was not helpful or cared about fixing the issues, they'd rather settle on a refund.”

Helpful Report

Posted 4 years ago

We're sorry to hear that you had some issues with your order. We take pride in the quality of our products, so we will make it right! Someone from our customer care department will reach out to you to help resolve your issue.

Posted 4 years ago

“Order was sent and the color was incorrect. Had them send another and it was also incorrect.”

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Posted 4 years ago

Hello, and thank you for your review. This certainly is not the experience we aim to provide our customers. We will be looking into this and will have a team member reach out to try to make this right for you.

Posted 4 years ago

“We’ve been customers of Postup Stand for several years and the last few projects they have completed for us (retractable banners) were not been up to previous standards and had several issues. Several projects had to be reprinted/reproduced. The customer service we received was good but I’ve decided we should look elsewhere for these types of products.”

Helpful Report

Posted 4 years ago

Hi Dwight, thank you so much for your feedback. We appreciate your long-term partnership with us and are sorry that we haven't been meeting your expectations, let alone exceeding them, which is our goal. A member of our team will be reaching out soon to see if there is anything we can do to earn back your trust.

Posted 4 years ago

“Have not yet received! Been 4 weeks no word no sign!”

Helpful Report

Posted 4 years ago

Hi Phoebe, we are looking into this right now and a customer service representative will be reaching out soon. We are sorry you are having this experience with us.

Posted 4 years ago

“The products are generally good, but the service was lacking. Since you didn't have the sense to take me off the list even thought I cancelled my order and asked for a review, I'll comply. I placed an order that couldn't be completed in time and I wasn't informed that the order couldn't be completed in time, so it left me in a bind. It's not so much the frustration of staffing issues that meant the order couldn't be completed, but more the complete lack of communication. I didn't hear back on a proof within the 24 hour time frame, so I messaged and called to see where we were. They couldn't work on my order for two weeks and seemed to have no plans to inform me of this. Had I known upfront or been notified the next day that my request couldn't be fulfilled, I would have been happier and able to make different arrangements.”

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Posted 5 years ago

Post Up Stand is rated 4.5 based on 334 reviews