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Post Office Reviews

2.7 Rating 123 Reviews
42 %
of reviewers recommend Post Office
2.7
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour

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Post Office 1 star review on 21st January 2022
Rafal Wojciech Wainberg
Post Office 1 star review on 21st January 2022
Rafal Wojciech Wainberg
Post Office 1 star review on 21st January 2022
Rafal Wojciech Wainberg
Post Office 1 star review on 21st January 2022
Rafal Wojciech Wainberg
Post Office 1 star review on 2nd August 2021
Cristina
Post Office 1 star review on 2nd August 2021
Cristina
Post Office 1 star review on 2nd August 2021
Cristina
3
Anonymous
Anonymous  // 01/01/2019
WHSmiths have a had a franchise to run the Post Office counter services for the last 10 years and you would have thought they got better at every step of the way in customer service. I urge the Post Office chief’s to carry out an independent customer experience to satisfy themselves to see what the reality is. Customer service very very poor Waiting time anything up to 45 minutes Incompetent staff with 3 days basic keyboard training. One staff serving a queue of up to 30 people. Stressed staff with no please and thank you. The list is endless
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Posted 5 years ago
Post Office Phone Line and Broadband. STAY AWAY. The price speaks VOLUMES. STAY AWAY. Rude, condescending, inept "service" techs. Worst experience of my life. BT is a dream compared to these morons!
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Posted 5 years ago
savings at the post office is not fit for purpose, possibly the worst savings bank in the world, that includes third world countries.
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Posted 5 years ago
The International Tracked and Signature service, "we aim" to deliver within 3/5 day's or so you thought as you hand over £8.00 for a letter. This premium service took 13 day's to travel across the channel to France, next time use a alternative or a PIGEON!!
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Posted 5 years ago
I am absolutely disgusted with Post Office Banking. They closed all their Current Accounts in Sept 2019. I gave them instructions to transfer my money to my nominated account on 19th Sept but I have never received my money. I have phoned and written to them several times and am getting nowhere. I am now told I have to wait till 27th Nov to find out anything. Absolutely disgusting. DO NOT USE POST OFFICE BANKING AT ANY COST.
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Posted 5 years ago
Hounslow Heath-the worst! Was served by a woman constantly yawning and swallowing her hair, not to mention the gross and filthy desk.
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Posted 5 years ago
Slow, slow, slow. Only one desk open and this was at 09:30 on a Tuesday morning. Dire. Took ages to get served. Only go there if I have to as the service hasn't improved in years. Dinosaur system.
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Posted 7 years ago
Post Office is rated 2.7 based on 123 reviews