Emily - thanks so much for taking the time to review Power Diary and for giving us your valuable feedback. I can see merit in getting notified via a pop-up of some sort when a client arrives so that you are made aware of that arrival instantly.
I checked with the team and was told that this is the first time we have received this suggestion. This is why this feature is not currently in our development pipeline. However, we take all customer suggestions seriously as this helps decide what to prioritise when it comes to improving Power Diary.
As a side note, with the release of the 'Arrived' appointment status we also released a change 'behind the scenes' that enables live calendar updating.
This means that if the appointment status is updated on another device while you're viewing the calendar you will see this update live on your end - without the need to refresh your browser. This allows you to easily glance at your calendar from time to time to see whether or not a client has arrived for their appointment.
I hope this helps and if not, feel free to contact me via email@example.com
Warmest regards, Eug - Community Champion
Fantastic to hear this Katie! Absolutely, considering the type of infrastructure we have in place; the skill levels and number of people involved in continually developing and improving Power Diary; and our fantastic support team - we'd say it is cheap :) Warmest regards, Eug - Community Champion
“It has been fabulous for us organising our Therapy Practice. I can access notes, upload files, send invoices or add payments on the go. The only complaint I have is that my diary is randomly on “private mode” currently.”
Tiffany, thanks so much for your 5-star review! It's music to our ears to hear how Power Diary is benefitting your practice. About your private mode issue, if this keeps happening please let us know by emailing firstname.lastname@example.org. Cheers, Eug - Community Champion
Much appreciated Nick! Feel free to drop us a note at email@example.com if you'd like to book a free online demo with one of the team to take you through other useful features. Have a great one, Eug
“The most useful element is the ability to log on from anywhere, and also to have multiple users logging into the one diary. It means I can stay up to date with any changes, and my reception staff can log in whether they are at the front desk, or just happen to be near of phone. I also like the easy backup, and the reporting options. It makes it easy to prepared information for my BAS.”
Thanks for taking the time to share this Vanessa! We love hearing about how you and your team are benefitting from using Power Diary. My favourite set of features is our smart reminders that send out reminders automatically; then update the status of these appointments; and then sends out notifications to the right staff member if and when required. Can you remember having to send out individual reminders manually??
“Power diary helps with our day to day scheduling of patient appointments. However we would like to see more reports more accurately reported ie distinguishing online bookings and bookings made with our receptionists, a report to show numbers would be terrific. The new clients report is unfortunately not very accurate. This report currently brings up old patients that haven't been in the last few years and places them on the report as new clients. This report also reports some clients as seen by a specific practitioner when in fact they have been seen by someone else. More accuracy on these reports would really be beneficial for our business in determining number reporting for our records.”
Hi Zach, Thanks for reviewing us. We recently added a function so that you can flag appointments that are made via your Client Portal. This also allows you to run reports on the number of Client Portal appointments booked etc. To do this go to Setup > Custom Lists and add a new Appointment Flag. Then go to Setup > Client Portal and set your 'Client Portal Appointment Flag'. That's it - the rest will happen automatically.
The issue you described with the client report seems very odd indeed! We haven't had reports of anything like this. If you could send through some details to our Support Team (firstname.lastname@example.org) we'd love to look into this for you. The information that would be most helpful is the name of the report you are using, the filter settings you're using (a screenshot would be great) and the details of any results that don't match what you're expecting.
Thanks again for the review! - Damien
Thank you for the acknowledgement Roy! For the last eight years we have poured ourselves into making Power Diary not just the easiest to use but the most useful system for health professionals. Not satisfied with this, our phenomenal development team continues to literally work around the clock to make Power Diary better every single day. Do stay tuned for our updated Notes function. Best regards, Eug
“Power diary is well organised and simple to use. It has great phone support to solve any problems as they arise. They also listen and have acted on some suggestions for change. The pricing structure also appears good value compared to other programs and power Diary has many features.”