“Power Diary is an amazing EHR platform. It is super affordable and very user-friendly. Power Diary provides SOAP note templates that can be used as is and are also customizable. Power Diary has client portal so clients can schedule their own appointments, pay prior to their appointment or pay via an invoice, and access their invoices. Power Diary has a built-in CRM for email messaging and texting. Appointment reminders can also be sent to reduce no shows. Power Diary has been a game changer for my practice. I am a solopreneur and I can all things client related to maintain HIPAA compliance and offer a secure platform that protects my client's information.”
“We've been using Power Diary for about 2.5 years now and will never use anything else. I was nervous about shifting our physiotherapy practice onto a new system, but the support team is great and talked me through whenever we had an issue we couldn't figure out. Our practice now runs a lot smoother and I'm sure it's helped us grow as we now have better systems in place (we now have 5 practitioners working with us).
We've even started using telehealth for some of our appointments now. I didn't think that our clients would like it but so far the feedback has been excellent.
If you're running a health practice, I can't recommend Power Diary highly enough.”
“Powerdiary is extremely user-friendly and efficient - it constantly blows me away! I have to say that the initial set-up process was labour-intensive. Also, because it's so customisable there are some parts that took some getting used to (e.g. session packs). However I received lots of support and answers to all my questions. I now LOVE using it. It saves me so much time each day and there are additional services I now provide which clients love, such as appointment reminders, emailed invoices and medicare claims. Things I'd love to see in future: easier access to phone support even if just for the initial month, and I'd love to see an android mobile app developed.”
“I am very disappointed with there service.... wish I could give them 0 stars. There is no contact number and for everything you have to email them.
I have been sending them emails to cancel my account for almost 20 days and there has been no response from them. What kind of customer support is that? A practice management software must have a support team who is proactive. This is a big reason that made us change to another software.
Even to cancel the account I have to keep sending emails to them with no response.”
“I was a bit unsure at first but I have to say Ella in customer support is amazing! She was so patient with me and took the time to show me how to do everything I needed to do! Now that I know how to use it properly I find it much easier than our previous system! Thanks 😊”
Emily - thanks so much for taking the time to review Power Diary and for giving us your valuable feedback. I can see merit in getting notified via a pop-up of some sort when a client arrives so that you are made aware of that arrival instantly.
I checked with the team and was told that this is the first time we have received this suggestion. This is why this feature is not currently in our development pipeline. However, we take all customer suggestions seriously as this helps decide what to prioritise when it comes to improving Power Diary.
As a side note, with the release of the 'Arrived' appointment status we also released a change 'behind the scenes' that enables live calendar updating.
This means that if the appointment status is updated on another device while you're viewing the calendar you will see this update live on your end - without the need to refresh your browser. This allows you to easily glance at your calendar from time to time to see whether or not a client has arrived for their appointment.
I hope this helps and if not, feel free to contact me via firstname.lastname@example.org
Warmest regards, Eug - Community Champion
Fantastic to hear this Katie! Absolutely, considering the type of infrastructure we have in place; the skill levels and number of people involved in continually developing and improving Power Diary; and our fantastic support team - we'd say it is cheap :) Warmest regards, Eug - Community Champion
“It has been fabulous for us organising our Therapy Practice. I can access notes, upload files, send invoices or add payments on the go. The only complaint I have is that my diary is randomly on “private mode” currently.”
Tiffany, thanks so much for your 5-star review! It's music to our ears to hear how Power Diary is benefitting your practice. About your private mode issue, if this keeps happening please let us know by emailing email@example.com. Cheers, Eug - Community Champion
Much appreciated Nick! Feel free to drop us a note at firstname.lastname@example.org if you'd like to book a free online demo with one of the team to take you through other useful features. Have a great one, Eug
“The most useful element is the ability to log on from anywhere, and also to have multiple users logging into the one diary. It means I can stay up to date with any changes, and my reception staff can log in whether they are at the front desk, or just happen to be near of phone. I also like the easy backup, and the reporting options. It makes it easy to prepared information for my BAS.”
Thanks for taking the time to share this Vanessa! We love hearing about how you and your team are benefitting from using Power Diary. My favourite set of features is our smart reminders that send out reminders automatically; then update the status of these appointments; and then sends out notifications to the right staff member if and when required. Can you remember having to send out individual reminders manually??
Thanks so much Julie! Yes, Power Diary is all about automation, streamlining processes, and reducing as much manual work as possible for you and your team - whilst being super intuitive to use. It seems like you are already a power user, but if you ever want to know what else Power Diary can do to optimise your clinic, feel free to reach out to us on 1300-755-184 or email: email@example.com to request for an online demo. Regards, Eug - Community Champion
Welcome onboard Maria! Thanks for your review. Ensuring that all new customers quickly get maximum value from Power Diary is very important to us. If you ever get stuck and need a hand with anything or simply want to know what else Power Diary can do for you, I encourage you reach out to us on 1300-755-184 or email firstname.lastname@example.org to request for an online demo. We are here for you! Warmest Regards, Eug - Community Champion
Lovely to have you onboard Maria! To learn about other ways Power Diary can streamline your operations, feel free to call us on 1300-755-184 or email: email@example.com to request for an online demo. Cheers, Eug