Powerdirect.co.uk Reviews

Name: Powerdirect.co.uk
Address: Unit 8, Overland Park, Gelderd Road, Leeds
Rating: 3.71

3.7 Rating 593 Reviews

69 %

of reviewers recommend Powerdirect.co.uk

3.7

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

08444 818 820

Location:

Unit 8, Overland Park, Gelderd Road
Leeds
LS27 7FE

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Powerdirect.co.uk 5 star review on 14th June 2018

David Gibbons

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to contact customer services due to the drier being broken under the vent, which wasn't visible on delivery. Contacted customer services was almost impossible, I eventually received an e-mail saying my e-mail had gone to a spam folder! I was told someone would be in touch, They didn't. On reading other reviews I can see other people have had the same problem. I would never buy anything from this firm again. The drier works but that's beside the point, it should have been replaced.”

Helpful Report

Posted 7 years ago

Good morning, Firstly can I take this opportunity to apologise for the lack of service it appears you have received from our company. I will escalate this to our services team so a customer services advisor should be in contact with you in the very near future. We will also look into why you have received such poor service so this does not happen in the future. We always aim to offer our customer the very best prices with the best after sales service and it appears you did not receive this with your order. Apologies once again. Powerdirect Team

Posted 7 years ago

“Told item in stock and it was not. Also 50p per minute to phone them and disconnected continuously so cost 6 pounds as did not realise I was being charged. Eventually got landline number and after chasing got the delivery 2 weeks late. Rubbish leave well alone.”

Helpful Report

Posted 7 years ago

Dear Mr Potter, Firstly can I take this opportunity to apologise for any inconvenience caused with your order. We always aim to offer our customers the best products and service possible. I have looked into your order and is appears their was a delay with your order due to an issue with our fraud / security rules we have in place to protect our customers from any possible fraudulent activity on their credit cards etc. You did communicate with our sales team via email and all correspondences were dealt with in an efficient and timely manner, but would like to apologise for any additional costs you may have incurred when calling our sales line. If you would like to take this matter up with us please contact our services team via their email address: services@powerdirect.co.uk and I am sure they would be only too happy to assist you. Once again, we can only apologise for the service you received as this was never our intention. All the very best, Powerdirect Team

Posted 7 years ago

“Doncaster Shop Excellent - Wetherby Shop Rubbish - kept me on hold with my call, until I put the phone down, got fed up with waiting - Cost me £6 in access charges - Well Done Wetherby.”

Helpful Report

Posted 7 years ago

Good morning Mr Turner, Firstly can I take this opportunity to apologise for any inconvenience you have received in regards to your Click and Collect order. I will escalate this to our Wetherby retail store in regards to your complaint. So as to understand the reasons behind your review could you please contact our services to at services@powercentre.com so we can look into this in more detail. And once again apologies for the inconvenience, we aim to offer all our customers the very best prices and service and this is simply not acceptable. Powerdirect Team

Posted 7 years ago

“Nearly four weeks since I ordered two products, still waiting for delivery! Customer services unhelpful, delivery company rude, and extremely unhelpful. Gave them three days availability in one week, and they tried to delivery on one of the two neither myself or partner could be home!dont bother trying to order things if you work, because they are not at all flexible with delivery”

Helpful Report

Posted 8 years ago

Good morning Rachel, Firstly can I apologise in advance for the poor customer service that you have received during the purchase / delivery of your products. As I am sure you will understand this is not the level of service that we aim to offer our customers and will escalate this to our customer service team / couriers to ensure that this type of service does not happen in the future. We always aim to offer our customers the best service and competitive prices but as I can see this has not been the case. I will pass your details on to our sales team and if you have any further queries please do not hesitate to contact us. Once again, please accept our sincerest apologies. Powerdirect Team

Posted 8 years ago

“Appalling service. When I didn't receive my order after 7 days I sent emailed Power Direct twice over the course of a week and never received a response to my emails. I then tried calling and eventually got through to someone who intimated that I was lying about having not received the item. They promised to call me the following day to resolve, but instead I received an email 7 days later. After several more emails back and forth (and me threatening to report them to Trading Standards), I finally got a refund 30 days after my order went missing. No apology or anything. Really appalling customer service and I will never order anything from this company again. It's just not worth it to save a couple of quid.”

Helpful Report

Posted 8 years ago

Good morning Amy, May I take this opportunity to firstly apologise for the poor customer service you have received in regards to your order. I will escalate this to our customer services department as we always aim to offer our customers the best possible service, but it is clear that this was not the case in regards to your order. Apologies once again, we will look into your order to ensure that this type of service does not happen in future. Powerdirect Team

Posted 8 years ago

“Very disappointed with the Order. Ordered a Brand New TV and they have Delivered an OFF-DISPLAY model. C/Services team dont want to listen. Please avoid them if possible.”

Helpful Report

Posted 8 years ago

Dear Chandrajit Ranawat, We are sorry you were unhappy with your order but we would like to point out that the product you purchased clearly stated on our website that it was an ex-display model, which was why you received it at a discounted price. Furthermore the additional correspondences our sales team had with yourself also listed the product as ex-display. At no point did we mislead you in regards to your purchase. If you have any queries you can contact services@powerdirect.co.uk who will be only too happy to help. Apologies once again if you are not happy with the product / service received but we were very clear in regards to the product description. All the very best, Powerdirect Team

Posted 8 years ago

“Great price and fast delivery I would highly recommend seller”

Helpful Report

Posted 8 years ago

Dear Mr Grahame, We are glad to hear you were extremely happy with your shopping experience with Powerdirect, and would highly recommend us. If possible could you amend your star rating as you have given our service a rating of one star. All the very best, Powerdirect Team

Posted 8 years ago

“Appalling customer service no ability to telephone, wait forever for email reply. Ordered samsung "ww70k4510ww" washing machine. Wrong machine delivered. Promised exchange for correct machine. 3 days later told could not happen as machine ordered was "Currys exclusive " Why did Power Direct advertise it for sale? 24th August told machine would be collected and refund made. Now at 2nd September, still no date for collection. Do they know what they are doing. Only communicating by email is long winded. Need to have a customer service phone line. R Geeson”

Helpful Report

Posted 8 years ago

Dear Mr Gleeson, I can only apologise for the incredibly poor service you have received from our company in regards to the order you placed. I have escalated your complaint onto our sales / services team and someone should be in contact with you shortly. We always aim to offer our customers excellent customer service and, once again, we would like apologise for any inconvenience caused in this instance. Powerdirect Team

Posted 8 years ago

“Bough the tv and it lasted for a week before the picture went. It is two weeks later and it's still not fixed and I'm having to chase up the repair.”

Helpful Report

Posted 9 years ago

Dear John, Thank you for your feedback. We are sorry that you have had a technical fault with your product since you purchased it from ourselves. I have researched your sale and it appears our services team are aiding you in dealing with your problem at the present time. Occasionally products do become faulty and unfortunately this is out of our hands but I am sure our services team will help you with any further questions you may have. Kind Regards, Powerdirect Team

Posted 9 years ago

“2 weeks on, still waiting for my chest freezer to be delivered. I Keep emailing them, but they just say it has been dispatched. I phoned the delivery company which did not even have my order, Avoid this company.”

Helpful Report

Posted 9 years ago

Dear Linda, Thank you for your feedback regarding your order - we are extremely sorry that you have encountered a problem with our delivery service. We always aim to offer our customers excellent customer service and we apologise for any inconvenience caused in this instance. Having looked in to your order, unfortunately there seems to have been a communication issue regarding the delivery by our couriers to your home. We are looking in to how we can avoid this in the future. Once again, we hope you accept our apologies for any inconvenience regarding this order and your product should be with you very shortly. Kind Regards, Powerdirect Team

Posted 9 years ago

“First of all, communication from the company regarding my order was extremely poor. After placing the order there was no indication as to when the product would be received. I had to call the company a week later just to find out if my order was being processed. I was then told to call the delivery company to find out what was going on with the order. I finally managed to get ahold of someone and was then able to confirm a delivery date of a week later. We are at a new post code, so I gave the customer service rep precise directions to aid the delivery. The delivery drivers couldn't find our property and ended up on the opposite side of the town. I had to give them directions over the phone and because they could barely speak English, they had trouble interpreting my directions. Overall, this was the worst experience of an online purchase I have ever had.”

Helpful Report

Posted 9 years ago

Dear Kathleen, Thank you for your feedback - we are sorry that you have encountered a problem with our delivery service. We always aim to offer our customers excellent customer service and we apologise for any inconvenience caused in this instance. Having looked in to your order, you were sent order acknowledgement and full delivery and dispatch update as well full contact details of our appointed delivery company within 24 hours from order. Unfortunately there seems to have been a communication issue regarding the final leg of your delivery to your home. We will look in to how we can avoid this in future. Once again, please accept our sincerest apologies for any inconvenience regarding this order. Kind Regards, Powerdirect Team

Posted 9 years ago

Powerdirect.co.uk is rated 3.7 based on 593 reviews