Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,296 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive just recieved my first item which will will be a gift for my daughter's 18th and it's lovely. It was different to anything I found elsewhwere, but still at an affordable price - Thankyou, Prezzybox, I will definately be back for more!”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“I saw the Stay Cool ice towel advertised in a recent newspaper and decided to order a couple for my sons. Ordering was very straightforward and the delivery was prompt, so I am pleased with service from Prezzybox.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Lovely range of gifts delivered with two working days, what more could you ask for.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Bought as a gift.. arrived before due date. Looks what I expected.”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“The service from prezzybox was excellent in their response .Orde delivers on time with excel the tracking Thank you Prezzybox”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Great service, very quick and a really lovely gift. Great quality and love the personalisation. I can't wait to give it to my godson.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“The website was really easy to use, the products are great for gifts and it was fast delivery.”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Very disappointed, placed order and paid no problem, next day I got an email and refund to say they did not ship to Northern Ireland which is part of UK because of Brexit. I have no problem with other suppliers sending goods from GB.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're very sorry we weren't able to fulfil your order on this occasion, this is an issue we're working hard to resolve. Please note personalised items are not affected by this. Once again, we're sorry for any inconvenience caused.

Posted 4 years ago

“Fab personalised products ...... very happy with everything I’ve purchased..... ☺️”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Still isn’t here”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Good selection of gifts and the two I ordered were exactly as described. There was excellent communication regarding the status of my order and the items were packaged carefully and well.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Excellent selection, excellent quality, excellent prices. Fast delivery and would highly recommend Prezzybox.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“It arrived quickly and efficiently, I will say though my Wife had a hard time with the scratch stuff, She mentioned it was pretty tough? Well we are looking forward to watching all the movies on this poster”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“I'm writing this because i want others to know how reliable this company is. Each time I use Prezzybox I'm always impressed with their customer service. The smallest questions will get a persona; reply. For example I was in a hurry with my last order and forgot to ask for a message to be included. I was sure I was too late for it to be included when I remembered to email them. But... no... they got back to me and said - No problem! All done!. Honestly they are the easiest gift company to work with and quality gifts and because I am here in U.S.A. sending gifts to UK, it's a godsend. Thank you all at Prezzybox!”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“I’ve always found it extremely easy to order on Prezzybox.com. There are also loads of ideas for gifts. The item I bought is fantastic and it was for my sister’s birthday, she also loves it. Thanks again Prezzybox 😍”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Paid a significant premium for a Saturday delivery. When my item arrived it was two days late. I called to discuss this and the response I received was a very bored "Yeah, sorry 'bout that". There was no comprehension at all that if a large amount of money is paid for a delivery by a particular date, then the item is clearly required by then! There was also no explanation as to why my delivery was late - was it a packing error, a knowingly impossible deadline, something else? Extremely poor and amateur experience with Prezzybox. A birthday present was not given on time and that is simply not good enough.”

Helpful Report

Posted 4 years ago

Hello Thank you for your review. After further investigation, we can see that your order was dispatched from our warehouse but unfortunately there was a delay with our courier. We can see a member of the team has helped you with your issue and issued a partial refund for your delivery charge. Please accept our sincerest apologies for any inconvenience caused. Kind Regards

Posted 4 years ago

“Came very quickly great item”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“You have lovey stuff”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Always delivers unusual gifts. Really pleased to have found this site and purchase often. Thanks Prezzybox😊”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Great gift great price plus excellent delivery options”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,296 reviews