| 
                                            Shipping & Delivery
                                         | |
|---|---|
| 
                                            Delivery Methods                                         | 
                                                Postal Service, Courier                                             | 
| 
                                            Average Delivery Time                                         | 
                                                Within 5 Days                                             | 
| 
                                            On-time Delivery                                         | 
                                                                                                    Greater than
                                                                                                88%
                                             | 
| 
                                            Accurate And Undamaged Orders                                         | 
                                                                                                96%
                                             | 
| 
                                          Customer Service
                                       | |
| 
                                            Communication Channels                                         | 
                                                Email, Telephone, Live Chat                                             | 
| 
                                            Queries Resolved In                                         | 
                                                Under An Hour                                             | 
| 
                                            Customer Service                                         |  | 
| 
                                                                                                                                                                                                                      Returns & Refunds
                                       | |
| 
                                            Returns Process                                         | 
                                                
                                                    Easy                                                
                                             | 
 
        01827 839041
james.kraftman@giftuniverse.com
                                The Atrium,
Curtis Road Business Park,
Dorking
                                                                    
                                    Surrey
                                                                                                    
                                    RH4 1XA
                                                            
 
                