Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,264 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 1st December 2022

Prezzybox 5 star review on 26th October 2022

Isabel Dishington

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the items I bought,would of given 5 stars but the box items came in was damaged so the box the glass came in was damaged too”

Helpful Report

Posted 1 year ago

Hello Lynn, Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 1 year ago

“Lots of good ideas for gifts. Easy to order and swift delivery.”

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Posted 1 year ago

Hi Irene, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Very pleased will use again😊”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. Prezzybox Team

Posted 1 year ago

“Im only leaving a review because I had an email to ask . What I ordered hasn't come yet and it should of been here 2 days ago I'm pretty sure I paid more for quicker delivery . Will update this once uts arrived”

Helpful Report

Posted 1 year ago

Hi Leon, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 1 year ago

“Brilliant”

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Posted 1 year ago

Hi Tania, Thank you for leaving us a review! We're excited to hear you love it! Prezzybox Team

Posted 1 year ago

“So glad i found this website. Has loads of amazing little things. So happy with all items i purchased”

Helpful Report

Posted 1 year ago

Hi Elaine, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Have have been very pleased with all my purchases from Prezzybox, quality goods and very good prices”

Helpful Report

Posted 1 year ago

Hey Jennifer, Thank you so much for your positive review! We really appreciate the kind words. We are thrilled that you love your Prezzybox purchases; we work hard to provide quality products at great prices to our loyal customers. We're thankful for your loyalty and keeping us in mind for your needs! We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“I had ordered a present for a friend's birthday, but then realised it wasn't planned to be delivered until several days afterwards. I contacted prezzybox and explained and they contacted the supplier to make sure my gift arrived the day before my friend's birthday. Very impressed with the service.”

Helpful Report

Posted 1 year ago

Hey Val, Thank you for your kind review! We're delighted to hear that you were impressed with our service and that we could help ensure your friend's birthday gift arrived on time. Customer satisfaction is our top priority, and we're always here to assist. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Absolutely love my jar and didn't take long to arrive”

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Posted 1 year ago

Hi Kenneth, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

Hi Hannah Thank you for sharing your experience with us! A great customer experience is our top priority, and we're always looking to improve. Please don't hesitate to contact us with any further feedback, as we strive to offer a 5-star service. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“My sister loved her gift. It was easy to find a suitable gift from prezzybox’s wide selection. I was well informed of the delivery progress, it arrived in a couple of days.”

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Posted 1 year ago

Hi Amanda, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 1 year ago

“Good. Easy to find what I wanted. Delivered on time. Well packaged. Nice gift.”

Helpful Report

Posted 1 year ago

Hello Rosy, It's good to hear your order arrived quickly and you`re enjoying your purchases. Many thanks! Prezzybox Team

Posted 1 year ago

“Item arrived very promptly and the actual product itself is really good quality. However, the packaging inside was broken which meant I had to fix it in order for the gift to be given. I believe there was not enough packaging to protect the product itself.”

Helpful Report

Posted 1 year ago

Dear Karen Thank you for your honest feedback! That's not the experience we wanted you to have. We hope to get another chance to make it much better, so we've contacted you directly to sort this out immediately. Sorry for any inconvenience caused. Prezzybox Team

Posted 1 year ago

“Lovely present for granddaughter's 18th birthday present. Engraving looks lovely.”

Helpful Report

Posted 1 year ago

Hi Ray, Thanks for the fabulous review! We really appreciate it and always try to do our best for our customers! Menkind Team

Posted 1 year ago

“Great service quick delivery good price”

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Posted 1 year ago

Hello Debbie, Thank you for leaving us a great review! We're really pleased to hear how smoothly you found your order experience. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Brilliant such good quality”

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Posted 1 year ago

Hello Kelly, Thanks for leaving us a review! We're excited to hear you love it! Prezzybox Team

Posted 1 year ago

“The 24 pink roses were of poor quality and none of the flowers bloomed and these were bought as a birthday gift for my wife. I am extremely disappointed and will not purchase flowers through your company again and for the cost of £48 these were exceptionally poor value”

Helpful Report

Posted 1 year ago

Hello Matt, Thank you for leaving a review! We're terribly sorry to know you're unsatisfied with our services. Your experience and satisfaction are a top priority for us, and we’d like to take this opportunity to correct the situation. We've contacted you via email to sort the issue out. Looking forward to hearing from you! Prezzybox Team

Posted 1 year ago

“Prezzybox's supplier sent a mug that was wrapped in a sheet of plastic with no other protection. It was a birthday gift and, due to the total lack of care or common sense in packing, arrived in pieces. While Prezzybox helped with arranging a replacement, neither they nor the supplier adequately apologised. When I requested that the replacement be properly packaged to avoid further disappointment, all Prezzybox felt fit to say was 'we will pass your request on to the supplier'. My feeling was that, while this may be an efficient company, they care little about the sentiment behind gift giving. A simple 'we are really sorry that this happened and that it caused disappointment. We will do everything we can to get you a quick replacement' was the sort of sentiment I was looking for rather than their efficient yet cold way of arranging a replacement.”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you for leaving a review! We're extremely sorry to hear that you're not satisfied with the service provided. We've contacted you via email to sort everything out! Hope to hear from you soon! Prezzybox Team

Posted 1 year ago

“Great product, arrived earlier than expected 👍🏻”

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Posted 1 year ago

Hi Philippa, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Absolutely amazing service. They went over and above”

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Posted 1 year ago

Hi Victoria, Thank you for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thank you for choosing us! Menkind Team

Posted 1 year ago

Prezzybox is rated 4.5 based on 58,264 reviews