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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Harpreet Thiara
Verified Buyer
“Can’t review a product if it has not arrived Review sent before delivery.”
Helpful Report
Posted 6 years ago
Catherine Kurtz
Verified Buyer
“Made my choices as presents for my daughter-in-law whose birthday was on 1st June 2019. I paid an extra £5.99 for delivery on the 1st June - the gifts were not delivered until the 4th June. Will be taking this up the Company tomorrow and will never use them again.”
Helpful Report
Posted 6 years ago
Julie Corr
Verified Buyer
“The products seem to be good although can’t really comment until delivered. However deliver takes a very long. I’m very disappointed I didn’t know this until I had paid.”
Helpful Report
Posted 6 years ago
Vanessa Stout
Verified Buyer
“The mug was small and cheap looking for the price”
Helpful Report
Posted 6 years ago
Stewart Mcdonald
Verified Buyer
“Having to wait up to 2 weeks for delivery is not a good service”
Helpful Report
Posted 6 years ago
Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!
Posted 6 years ago
Rebecca Fiddler
Verified Buyer
“Very disappointed. I tried to use my £10 voucher to purchase a couple of gifts and was unable to load it. Doubt if il bother again.”
Helpful Report
Posted 6 years ago
Benjamin Lewis
Verified Buyer
“Parcel 2 days late so for not in time for wifes birthday and still hasn't arrived”
Helpful Report
Posted 6 years ago
Hi Benjamin, Thank you for your feedback. We can see that your parcel is due for arrival between Wed, May 22nd 2019 - Fri, May 24th 2019, so it seems we've sent you your review request email a little too soon! Your order should arrive for you today. Please let us know if we can assist further with anything.
Posted 6 years ago
Rachel Filson
Verified Buyer
“Although it was easy to purchase on the website. I was entering text for a personalised product and when I clicked on preview it didn't show me my message. Not sure if it's suppose to or not but a bit misleading”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Tried getting in contact for help and revived none”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Still, haven't received my package and it's been 3 weeks since I ordered it. they haven't replied to my email either. RIDICOULOUS.”
Helpful Report
Posted 6 years ago
Hello, Thank you very much for your feedback. We’re very sorry that your order hasn't arrived. Unfortunately we can't find an email from you, so we’ve not been able to make this right for you yet! We've reached out to you directly. Speak soon!
Posted 6 years ago
Rebekah Ekpo
Verified Buyer
“Was beautifully made but it broke after only one day of use”
Helpful Report
Posted 6 years ago
Hi Rebekah Oh no!! We are so sorry to hear this, by the sounds of things you are entitled to a free replacement. A member of our Customer Service Team is going to contact you regarding this. Speak soon!
Posted 6 years ago
Anonymous
Verified Buyer
“The delivery said 1 to 2 days but the delivery estimate is Tuesday or Wednesday when I've ordered it on Saturday afternoon and the delivery is £4 for the cheapest option. The vouchers I have obtained are not compatible with each other so two of them are useless and in the end, I only end up saving£1 off the asking price due to delivery fee.”
Helpful Report
Posted 6 years ago
Hey there As your order was placed on a Saturday, your order was not fulfilled until the next working day which is Monday, so it was packed etc on Monday for then 1-2 days delivery time. As you said unfortunately so, only one voucher can be used per order, this covers the whole of the order including delivery. So you have saved some money as you would have still have had to pay for the delivery if the £5 was taken off of the item, hope this makes sense. We hope this information hasn't deterred you from using Prezzybox again! If we can help with anything at all in the future, please do let us know. Best wishes
Posted 6 years ago
Steven Camplin
Verified Buyer
“Bracelet looks and feels cheap really disappointed wasted my money I can't give this for a 18th birthday present”
Helpful Report
Posted 6 years ago
Hello! We are really sorry to hear you feel this way. Please would you mind sending in a full complaint to csteam@prezzybox.com along with your order number, and some photo's of the bracelet showing what you are unhappy with. A member of our Customer Service Team will be able to help you further from there. Speak soon!
Posted 6 years ago
Marty McDonaugh
Verified Buyer
“Took too long”
Helpful Report
Posted 6 years ago
Hi there We are really sorry to hear that your item took longer than expected, a member of our Customer Service Team is going to contact you directly. Best wishes
Posted 6 years ago
Anonymous
Verified Buyer
“It is an extremly small box, so dispointed. Not worth of money. Not recommend to buy and they even charge delivery fee.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your feedback. We are sorry that the dimensions were not listed on the website for this item, although please remember that this is only an item worth £4.99. I'm afraid the delivery fee is standard on all orders to cover the cost of couriers, as is the same with most online sites, some will offer free delivery for orders if the customer has spent over a certain amount. The £5 voucher you won covers £5 off of the whole order including delivery, but as your item was £5 this meant that there was only delivery left to pay. Unfortunately we could not offer free delivery in this instance, as we do not have any current offers for this. Again we are sorry you are disappointed and hope you can understand our reasoning, and hope you do indeed choose to shop with us in the future. Best wishes!
Posted 6 years ago
Anonymous
Verified Buyer
“Box very flimsy and lid wouldn't shut”
Helpful Report
Posted 6 years ago
Hello there! Really sorry to hear this, would you mind emailing us your complaint over to csteam@prezzybox.com along with your order number, and some images (f you can) trying to capture the problem with the item so that we can discuss further action with you. Best regards Prezzybox
Posted 6 years ago
Samedi Stephinson Kirkbride
Verified Buyer
“I was under the impression ‘next day delivery’ meant the parcel would be delivered the following day but after I’d placed my order it said expected delivery time would be Monday 06 May even though I’ve placed my order on the 3rd”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I haven't received my item yet, and I also haven't received any updates regarding the status of my delivery. Not feeling optimistic at all.”
Helpful Report
Posted 6 years ago
Hello there We can see your item is still within the estimated delivery dates at the moment, so there shouldn't be anything to worry about. A member of our Customer Service Team is going to contact you with more information to give you some reassurance :) Prezzybox
Posted 6 years ago
Luke Hopson
Verified Buyer
“I didn't see an option of a 'gift message' therefore my niece will have no idea that it is from me. I asked if this could be added after I had placed the order but this was refused :(”
Helpful Report
Posted 6 years ago
Hi Luke, Thank you for your feedback. We're so sorry that you missed the gift message option. As we've explained in our correspondence, your order has been packed and loaded ready to be taken to the depot - sadly due to the volume of orders we receive we're not able to locate your parcel and amend your information. If you'd like to discuss this further, please let us know! Thank you, Prezzybox.
Posted 6 years ago
Victoria Kay
Verified Buyer
“I hadn’t been asked for the delivery details but clicked pay with PayPal, not realising that they would take the payment address as delivery and before I knew it it was done. Clicked on the ‘change delivery address’ on the email and on the website but just goes round in circles to the contact page, and the office is closed over the weekend so now the ‘last min gift’ is coming to me instead of down south.. not a good experience. Don’t think I’ll bother next time and just send flowers and a card.”
Helpful Report
Posted 6 years ago
Hi Victoria, Thank you for your feedback. We're really sorry to hear that we weren't able to amend your address in time on this occasion. It doesn't look like we've received any correspondence from you i'm afraid, so there may have been a slight technical error. Should you need to return the order you've received, please let us know and we'd be happy to send you a returns form. We hope this helps!
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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