Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,296 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have liked something physical to give, rather than an e mailed voucher.”

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Posted 4 years ago

Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“I loved the sweet mix and enjoyed everyone not willing to share unless prompted.”

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Posted 4 years ago

Thanks for the lovely review - It's great to hear that you had a good shopping experience with us. We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 4 years ago

“Simple ordering process. Just waiting for my delivery now :-)”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“The website is easy to navigate as was the checkout process too. I was kept updated regarding my parcels whereabouts, I would recommend Prezzybox,”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Was impressed by the choice of gifts and how easy it was to personalise them. Great service too.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“I thoroughly enjoyed my parcel. Thank-you 🙏🏿”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“No problems at all with ordering, simple”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“the chains literally 5 feet long and the ring thingy doesn’t even sit nicely it flips to the other side and turns upside”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Our website description for this item note: Chain measures 18in (48cm). We're sorry you aren't completely satisfied with your order, we do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks

Posted 4 years ago

“Lots of gifts to choose from and ways to pay, which is useful”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Really easy to order, prompt delivery, great product.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Arrived so fast and lovely present.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Something different than the usual stuff you see in the shops . Loving the old time sweets”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Fantastic item and speedy delivery”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Great range of gifts. Quick and easy payment and delivery.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Amazing service 👍👍”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“My daughter won a £5 voucher from McDonald’s monopoly to spend on prezzybox. She was extremely excited and picked something right away. Several days after the order was placed, paid and accepted, I received an email saying it was cancelled as they could not post to Northern Ireland. Firstly, Northern Ireland is still very much part of the UK. On a good day I can see Scotland. I could get on a boat as a foot passenger for £10 and be in Scotland in 2 hours. Without so much as showing any identification. Whilst Brexit may be quoted as “the issue”, it feels more like an excuse. Secondly. Brexit is not new. Therefore if there is some major reason why a £13 alarm clock can’t be posted WITHIN the UK. Would it not be prudent to tell me before taking my money? Thirdly. Whilst your customer care, kindly told me I am getting a refund. And even provided me with a £7.50 off my next order. I am baffled as to how that works, considering that even though I am very much a UK citizen, my postcode seems to discriminate against me using my compensation. Sadly, so as not to disappoint my daughter, I found the same item, cheaper on Amazon, and had it delivered within a day. p.s. I love how you advertise “now shipping worldwide”. I’m certain though that the 1 million UK citizens in Northern Ireland would rather you could post us something here, rather than demonstrate your ability to ship to the United Arab Emirates.”

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Posted 4 years ago

“5 STARS. Excellent service, after selecting from an easy to use website my choice arrived promptly with delivery information along the way.I can't comment on the item as it is a Christmas present, but it looks as described and well packaged. Thank you.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Thoroughly enjoyed the gift from Prezzybox. Nicely presented and a nice choice of sweets.”

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Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Nice and easy to navigate and the product range is great. The sweets didn’t last long which was a shame as they were presented nicely.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“So pleased with my new socks”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,296 reviews