PRFO Sports Reviews

Name: PRFO Sports
Address: 333, Rue Principale, 333, Rue Principale, Saint-Sauveur
Rating: 4.82

4.8 Rating 2,971 Reviews

96 %

of reviewers recommend PRFO Sports

4.8

Based on 2,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

450 227 2082

Location:

333, Rue Principale,
333, Rue Principale
Saint-Sauveur
J0R 1R0

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PRFO Sports 5 star review on 5th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order.”

Helpful Report

Posted 1 year ago

“I asked for a refund due to postal strike My daughter still has not got these skis and missed her races Very poor”

Helpful Report

Posted 1 year ago

“The Men's-Medium size of my purchase was chosen based on of the garment's (Craft Core Nordic Training Pants) accompaning size chart - unfortunately the Medium size was too tight. Since PRFO's policy is items bought at 50% discount PFRO are not able to be returned (buyer paying to return/exchange was not an option) this purchase transaction turned out to be most unfavourable.”

Helpful Report

Posted 1 year ago

“Been waiting weeks for a refund for a brand new item that I sent with a prepaid Canada post label. No updates from anyone via e-mail or the website. Would probably never order from here again.”

Helpful Report

Posted 1 year ago

“Je n’ai jamais reçu ma commande”

Helpful Report

Posted 1 year ago

“I wasn't able to return my item in a timely fashion because the customer email provided to inquire about returns was not answered.”

Helpful Report

Posted 1 year ago

“Wrong color of mitten versus image displayed on website.”

Helpful Report

Posted 1 year ago

“I bought snowboard boots from this store at the end of December 2023 and the boa system on ym right boot completely snapped and broke while I was riding in March 2024, about 3 months into owning the boots. This website indicates they are in warranty (obviously they shouldn’t be breaking after 3 months) and states their customer service will get back to you within 24 hours, I have reached out multiple times to customer service and no one has gotten back to me and it has been over a week. I tried to call the phone number provided and every time it says they are closed and to reach out at the info@pfro.com email address. . . But I am not getting any response from that.”

Helpful Report

Posted 2 years ago

“I emailed your company twice with no reply, the ski poles we bought were bent at the bottom plastic pieces. Not to happy, looked like used equipment with scratched also on poles.”

Helpful Report

Posted 2 years ago

“Ordered a helmet and unfortunately it was too small. Emailed a couple times trying to exchange for a larger size or a return and was ignored numerous times. Would shop elsewhere.”

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Posted 2 years ago

“Not happy with my products and the only way to fix the situation is apparently to pay for return shipping AND a new shipping for the exchange...”

Helpful Report

Posted 2 years ago

“Item was over-priced, shipping rate was too expensive, shipping took far too long. I've since learned I could purchase same item direct from manufacture at half the cost, including free shipping!”

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Posted 2 years ago

“Reached out for a PST refund for a child clothing, customer service responded once without resolving, and stopped answering altogether.”

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Posted 2 years ago

“I did not receive my full order. I was missing one of 5 bracelets. I contact customer service to inform them about the order with no follow-through”

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Posted 2 years ago

“Been asking for a return 5 times now as the kids size did not fit and no one wants to get back to me”

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Posted 3 years ago

“They have a good selection of items but unfortunately the item I received was supposed to be snowboarding googles in a camouflage for my boyfriend but unfortunately I received leopard print ones. I emailed customer service to tell them about the mistake and the wrong picture for the item on their website but I still have not received a response after over 2 weeks…”

Helpful Report

Posted 3 years ago

“Bad customer after purchase”

Helpful Report

Posted 3 years ago

“I bought a Columbia Coat and it arrived with a damaged zip. I asked for a discount as a good will gesture because I loved the colour only to be told that I would receive the discount after I provided a receipt by the company who fixed the zip. I work 7 days a week and this would take time to do. I again asked a for a good will gesture and never heard back from the customer service representative. I thought this was disgraceful to not respond back. I will be posting a review on google also. The coat wasn’t cheap, I feel like I’ve just wasted my money.”

Helpful Report

Posted 3 years ago

“I ordered the electric kleveland 2 goggles for my son for Xmas and they sent me the plain kleveland ones. They are the lower grade goggles but I was charged for the k2. I’m not happy at all!”

Helpful Report

Posted 3 years ago

“I have contacted them 3 times to be removed from their email list because their subscribe button doesn’t work. I have subsequently called them and had them remove me from their email list and it still hasn’t worked. I have now reported them to the government via their anti-spam reporting program.”

Helpful Report

Posted 3 years ago

PRFO Sports is rated 4.8 based on 2,971 reviews