Price & Buckland Reviews

Name: Price & Buckland
Address: Benneworth Close, Hucknall, Nottingham
Rating: 3.01

3.0 Rating 73 Reviews

51 %

of reviewers recommend Price & Buckland

3.0

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Price & Buckland:

As leading school uniform suppliers based in Nottingham, we have a rich tradition and a wealth of experience in bringing exceptional range and service to meet our customers’ needs.

In addition to supplying bespoke school uniform to over 2,000 primary and secondary schools, we have supplied uniform solutions to the likes of Virgin and British Airways, as well as retailers such as Boots and British Home Stores.

Our overriding principle is a simple one. We want to provide high quality, affordable uniforms, in a socially responsible way, whilst supporting you through exceptional customer service.

Visit Website

Phone:

0115 964 0827

Email:

sales@price-buckland.co.uk

Location:

Benneworth Close, Hucknall
Nottingham
NG15 6EL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a very good company at all. Ordered on the 5th July. Full payment took and I didn’t receive my items until 15th August minus ties that I paid for. They were sent a week after. The quality for the price isn’t great and the cardigans smell fishy. Washed them twice and still can’t shift the nasty smell. This rate they will be faded before term starts . Not happy”

Helpful Report

Posted 4 years ago

“Awful website. Way overpriced for quality.”

Helpful Report

Posted 4 years ago

“If it isn't bad enough that the school insists this firm has a monopoly on their uniform supply we also have to suffer their high prices, non exchange policy and dubious sizing. They do make it clear that they do not offer an exchange service (have you come across any other e-commerce site that doesn't exchange?) but when asked why advise that this has been 'decided by the Directors'. Which isn't really an answer. No idea when my refund will arrive, have had to cough up for a smaller size uniform (note it would appear that age 5-6 fits a large 7 year old, who would have though it?) so currently out of pocket by over 90 pounds with no uniform to show for it. Re discounted PE kit bundle - it's not actually discounted if you need a different size. I have to buy a smaller size T shirt at £5 but won't receive £5 back for the too large one that's been returned.”

Helpful Report

Posted 4 years ago

Hi Barnaby, We are sorry to hear that you are not happy with your recent shopping experience. We do not offer exchanges but are more than happy to accept returned items. With regards to the bundle issue, we will take this on board and look to improve how this works. Kind Regards, P&B

Posted 4 years ago

“Tried to add another item to my order a day after. My order still said processing so thought it would be ok as I’ve dealt with lots of other companies before and have found it no issue. Unfortunately I cannot say this about price and Buckland. Their excuse wasn’t tangible and I felt like it was just another way of taking a further expensive postage charge of £3.95. I hate these kind of companies and would usually just not deal with them ever again, but, as this is the only place to get my child’s uniform I am trapped. I will be informing the school that my child attends. If I didn’t have to use them again I wouldn’t.”

Helpful Report

Posted 5 years ago

“Have been waiting a month for an order of 100 pounds. They keep assuring me it is being sent out and released each time I call them, but that never happens. Now having read other reviews about the quality and sizing of the clothes, I am petrified at the thought of having to return items and order all over again. I hope my kids' school stop using these suppliers and find someone who can actually provide a service paid for. Their reviews are akin to companies who sell substandard clothing from China. That says it all.”

Helpful Report

Posted 5 years ago

“Ridiculous waiting times for orders and staff are very unhelpful on the phone.”

Helpful Report

Posted 5 years ago

“Seriously annoyed with this company. Our school have left us no choice but to use this company as they won't release the badge to other shops. We ordered full uniform 17th August and was told it would arrive end of August. He started his first year at secondary school on 5th September. I was stressed out worrying if it doesn't fit it'll be too late to return etc. His blazer is too big, polo top for PE on the small side and his rugby top for PE never arrived. Now we've had an email (After I have had to chase it myself), saying it will be in their stock 8th October so won't be at ours for possibly another week. What a load of rubbish this company has been. A new year 7 not having full PE kit looks terrible. I hope to God the school wake up and release the badge to local shops so we can shop properly and not stress. I certainly do not want to use this company again in the future. EVER.”

Helpful Report

Posted 5 years ago

“I placed an order for the first time on 21 August for my sons new school uniform. It is now 6 September and over the 10 working day maximum and I have not received this. This evening I received an email to say they had no idea when I would receive this. My son had to start school without his kit which is a bit sad for a new year 7. I rang customer services on Wednesday and after a 25 minute wait I had a defensive lady tell me this would be sent out today which has clearly not been the case. If I can avoid using this company in future I will do so as my experience has been very poor. I also note also they charge for delivery and returns despite the high cost of the total items. I am highly unimpressed and feel that with a new school year being an annual event you would expect a much higher level of preparation.”

Helpful Report

Posted 5 years ago

“Taken far to long for a blazer,being told the blazer had arrived and was being dispatched twice when that wasn't the case. Wouldn't recommend to anyone. Material is very cheap looking not a good quality material as the old style from last year from our local shops”

Helpful Report

Posted 5 years ago

“Total shambles. Just got off the phone to them as my sons delivery of uniform arrived today with 2 sports tops missing. The explaination given was that they have to get more stock from India and they should be with me on October 12th. Is this company serious ? Utter incompetence and corporate idiocy if they can’t manage basic stock control as a retailer of school uniform. They have one, yes one very busy trading period yearly. I personally feel sorry for the lady who took the call, she sounded like she’d had many calls like mine today. 0/10 for getting something so simple so wrong.”

Helpful Report

Posted 5 years ago

“If I could give this company a minus I would... My daughter is due to start her first year in secondary school tomorrow the 4th and her uniform has still not arrived you can imagine how we feel. They are now quoting the uniform may be with us week commencing the 10th unbelievable!! How can a company like this not get it right??? They know that this is their busiest time of the year so why are measures not put in place.. is it because they have our money now and do not wish to pay staff overtime .... most likely. There excuse was they have had lots of orders and are very busy.... well of course they have children return to school in September WHAT ABOUT ALL THE OTHER COMPANIES IN THE WORLD THEY MANAGE AND DO NEXT DAY DELIVERY WHY CANT YOU????? We now live in the 21st century not the 1800’s it’s because your GREEDY you take our orders and cannot fulfil them, it’s not on, all these poor children that cannot start or go back to school, or the poor children that do have to go in because of family circumstances and are going to be ridiculed by others, you should be ASHAMED of your selves. I feel sorry for the front line staff who are having to deal with all these problems and abuse, it is not their fault it goes a lot higher. It’s the one’s that we don’t see or hear from hiding in the background the ones that make the decisions the ones who take all the profit the ones who do not want to pay for extra staff the ones who do not want to pay overtime. I HOPE SCHOOLS LOOK AT THESE REVIEWS AND THINK TWICE ABOUT USING THIS COMPANY”

Helpful Report

Posted 5 years ago

“Garments are not up to standard, second pair of school trousers falling apart within a week of purchasing, I will be going back to Asda's own brand as 1, they are cheaper and 2, they are better made and last longer, don't care that they haven't got the schools log embroidered on them!”

Helpful Report

Posted 6 years ago

“I really think that a company selling school uniform should realise that the vast majority of orders will be in the summer holidays leading up to the school start. 3-4 weeks to deliver an order in this period is not acceptable. Take on some temporary staff!! In addition, they had run out of stock for some items and despite ordering early these were not back in stock until after the school start. Also, they sent me the wrong item on two occasions leading to a lot of frustration and time wasted phoning them. Unfortunately the school uniform is not available to buy elsewhere, it it were then I would not use this company.”

Helpful Report

Posted 6 years ago

Price & Buckland is rated 3.0 based on 73 reviews