“Bought a Russel Hobbs Microwave and was concerned there was yellow liquid at the back joint every time I used it. My son and daughter in law took it back with them to try it for me and they discovered that food was tasting dreadful and smelt funny. They think there is a leak inside the microwave and instructed me not to use it as it could be dangerous to my health (75 yrs old). What are your comments regarding this please.”
“Ordered on the 14th ...received on the 29th!!! When you finally answered my 2nd email sent 24th.was told you would check with yodel for any problems.
The box from the warehouse said 28th???? Nothing wrong with the freezer though.
Will never use again...go to ao.com where you can chose a day & time slot!!!”
“Item arrived after several days - courier said couldn't find address (although other deliveries arrived without problems). No phone call from the courier despite them aving both mobile and land line numbers.”
“Worst place ever never using this site again sent me wrong fridge first then sent one that dusnt work then sent the correct one but over 3 weeks it took just to have the right item”
“Poor delivery service and an amateur Customer Service. Sorry but if Pricetag staff tell me to expect a call from the courier service advising of a delivery time slot I don't then expect to be advised that delivery could be anything up to 8pm. I also don't then expect the delivery men to tell me that there was no way they could have phoned with a delivery time slot as they had no idea when they would be delivering and it wasn't their job to call anyway.
Poor service, Pricetag. You appear hostage to a terrible delivery service and your customer service was no help whatsoever. Won't be purchasing again no matter how cheap.”
“Ordered a chest freezer. Seemed like a good deal till it came to delivery. Broken promises wasted days waiting in. False tracking information. In the end i demanded my money back .”
“Phoned up about a product that never arrived. I ended up having to chase the courier. The customer service person said he would phone me back in 2 hours. He never did.”
“Was told if I ordered before 1:00pm I would be able to track the item, expect a call regarding delivery and receive the item the next day. None of this has happened. I have tried phoning Price Tag and the courier, Yodel, and all I get is an automated message that cost me 5p a minute.”
“The item arrived late after reminder. The electric stove's heat is not good enough to cook a chapati or other regular Asian food.
It is not as it appears on the website.
Not for us.”
“Very poor service. Placed order on 20 Feb 2014 and its March, 2014 now, still waiting for the product to arrive. Now do not even need it. Going to cancel the order because it is of no use to me now.”
Hi Tracy, We're very sorry to hear that you have not received your order. We have contacted our delivery company and they have informed us that there may be an issue with the delivery address. Please contact our customer service team and we can sort this out and ensure your items are delivered to you. Our customer service number is: 0845 605 6755. Again we're very sorry about this and hope to rectify the issue as soon as possible. Debi @ PriceTag
“Could have bought goods cheaper elsewhere but bought from here as delivery promised for Saturday, when ordered on Thursday. Goods not delivered on Saturday. No contact on Saturday to explain why. Not able to contact seller as lines are not open Sat pm. Email to customer service not responded to until Monday and then unhelpful and did not respond to my reply. Telephoned customer service on Monday - unhelpful and have not called back despite promising to return call within 15 minutes.”
Hi Bryan, we're sorry to hear that. We've just checked with out courier service and they have told us that they tried to deliver the appliance to you at 1pm on the Saturday but a signature is required so they could not delivery and instead left a card to inform of you of this and rearrange delivery. Again we're very sorry that the experience was not perfect for you and please feel free to contact me if you want to discuss this further. Debi @ PriceTag
“pricetag advised that the courier company would phone to arrange a time & date for delivery.
We did not receive a phone call and the goods were addressed to an entirely different property in the same post code! Fortunately the recipient knew me and delivered the parcel.”
Hi John, Thanks so much for your comments. We're sorry to hear that you experienced some problems. Please send us your order number and we'll check with our courier to see why this may have happened. Again, we're very sorry for any inconvenience and we hope that you're still happy with your appliance. Debi @ PriceTag
“pricetag advised that the courier company would phone to arrange a time & date for delivery.
We did not receive a phone call and the goods were addressed to an entirely different property in the same post code! Fortunately the recipient knew me and delivered the parcel.”
