“Item was great, as expected. However, order confirmation email said I would get another email with the progress of the order which I did not get. Also it did not come next day delivery. Which wouldn't have been a problem but if the site advertises this, then they should follow through with this.”
“Item arrived after several days - courier said couldn't find address (although other deliveries arrived without problems). No phone call from the courier despite them aving both mobile and land line numbers.”
“I placed my order by 10 a.m. on a Friday morning and it stated on the internet it would be delivered the following day even though that was a Saturday. But the goods were not in fact delivered until the following Tuesday This was not acceptable when they advertise next day delivery if ordered on a morning.”
Hi Sylvia,
I'm very sorry to hear you needed to wait an extra couple of days for your delivery.
We advertise next day delivery and almost all customers do get their package delivered on the specified date.
Unfortunately as it's close to Christmas we may have been let down by our courier.
Apologies for the inconvenience this may have caused you.
Sarah @ PriceTag
“I placed my order by 10 a.m. on a Friday morning and it stated on the internet it would be delivered the following day even though that was a Saturday. But the goods were not in fact delivered until the following Tuesday This was not acceptable when they advertise next day delivery if ordered on a morning.”
“I order a microwave on thurs which guaranteed delivery on Saturday! I am still waiting for my delivery. This is my first time ordering but maybe my last. I ordered based on delivery within 24hrs which has not happened. I
May cancel and go elsewhere,”
“At the first attempt, the order appeared to go through, but did not confirm.
At the second attempt, your website rejected all three of my credit cards, even though I checked thoroughly that I had entered all the information - correctly.
It was very difficult to actually get the order completed; I had to phone twice and the whole process took nearly an hour. Not good!
I hope your delivery will be more prompt and efficient!”
“Ordered Micro Wave Oven Monday 12/01/2015 at 15.53 hrs. Next day delivery therefore Wednesday 14/01/2015.
Goods arrived as scheduled Wednesday at around 14.00 hrs. (Very Good)
Tested Micro wave and found it to be faulty (Operating cycles working correctly but no heat/micro waves)
Contacted Customer Service Department at Around 17.00 hrs who informed us that faulty goods and replacement product would be collected and replaced on Friday 16/01/2015.
Faulty Micro Wave collected as informed around 09.30 hrs. Friday 16/01/2015.
Remained at home for the rest of the day awaiting delivery of replacement Micro Wave which did not happen. (Not a happy customer having wasted my day and now having to repeat the process Saturday 17/01/2015 another wasted day)
Replacement finally arrived Saturday 17/01/2015 at 12.50 hrs.
If original goods had been in working order rating would have been Very Good.
If replacement had arrived on time rating would have been Good.
Due to actual circumstances rating was a decision between Poor or Very Poor.(Dissatisfied Customer)”
“Placed an order by phone on Tuesday 11th Nov for next day delivery, still waiting, can't get a reply from PriceTag, now when I try there phone number all you get is a recorded message from a company 08UK regarding 08 phone numbers, also emailed twice but no reply. Not the best customer service!
Gordon E.”
“Poor delivery service and an amateur Customer Service. Sorry but if Pricetag staff tell me to expect a call from the courier service advising of a delivery time slot I don't then expect to be advised that delivery could be anything up to 8pm. I also don't then expect the delivery men to tell me that there was no way they could have phoned with a delivery time slot as they had no idea when they would be delivering and it wasn't their job to call anyway.
Poor service, Pricetag. You appear hostage to a terrible delivery service and your customer service was no help whatsoever. Won't be purchasing again no matter how cheap.”
“Could have bought goods cheaper elsewhere but bought from here as delivery promised for Saturday, when ordered on Thursday. Goods not delivered on Saturday. No contact on Saturday to explain why. Not able to contact seller as lines are not open Sat pm. Email to customer service not responded to until Monday and then unhelpful and did not respond to my reply. Telephoned customer service on Monday - unhelpful and have not called back despite promising to return call within 15 minutes.”
Hi Bryan, we're sorry to hear that. We've just checked with out courier service and they have told us that they tried to deliver the appliance to you at 1pm on the Saturday but a signature is required so they could not delivery and instead left a card to inform of you of this and rearrange delivery. Again we're very sorry that the experience was not perfect for you and please feel free to contact me if you want to discuss this further. Debi @ PriceTag
“pricetag advised that the courier company would phone to arrange a time & date for delivery.
We did not receive a phone call and the goods were addressed to an entirely different property in the same post code! Fortunately the recipient knew me and delivered the parcel.”
Hi John, Thanks so much for your comments. We're sorry to hear that you experienced some problems. Please send us your order number and we'll check with our courier to see why this may have happened. Again, we're very sorry for any inconvenience and we hope that you're still happy with your appliance. Debi @ PriceTag
“pricetag advised that the courier company would phone to arrange a time & date for delivery.
We did not receive a phone call and the goods were addressed to an entirely different property in the same post code! Fortunately the recipient knew me and delivered the parcel.”
