Printer Basics Reviews

Name: Printer Basics
Rating: 4.72

4.7 Rating 2,516 Reviews

95 %

of reviewers recommend Printer Basics

Company Reviews

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4.7

Based on 2,516 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Printer Basics 5 star review on 25th December 2018

Paul Wood

Printer Basics 5 star review on 3rd December 2016

Jimi Kent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed I bought a colour and a black cartridge neither of which worked i will not be purchasing again”

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Posted 7 years ago

Hi Mrs Parry, My apologies for the faulty cartridges that you received. I have tried to contact you via telephone but was unable to speak to you. Could you please contact us on 0208 174 0099 so that we can resolve this for you? Kind Regards, Kieron

Posted 7 years ago

“Product never arrived after much chasing. Also had to chase refund.”

Helpful Report

Posted 7 years ago

Good Afternoon, Please accept our sincere apologies for any inconvenience you may have been caused in the non-receipt of your order. We rely heavily on Royal Mail and, although Royal Mail is usually very efficient with our deliveries, on occasion items do get lost in the system. I can also see that a refund was completed via PayPal on the 28th November. If you have any further questions please do contact us again. Kind Regards, Printer Basics

Posted 7 years ago

“Cartridges do not work with my Canon Pixma printer - second time this has happened!”

Helpful Report

Posted 7 years ago

We contacted the Customer and gave advice to over come the trouble they were having. We had confirmation yesterday that the cartridges are now working. Apologies for any inconvenience caused in this matter. Kindest Regards, Emma

Posted 7 years ago

“I have used you for some time but have stopped since my last experience. I refer to your invoice PB160310-LV91848 which was dated 10-03-2016 and I received a 'despatched' email accordingly. As your packets routinely do not pass through my letter box I wasted much time on many days waiting for delivery. The goods did not arrive until 22 March. That is unacceptable and reduces your value to me. If there were problems in delivery at your end I would have expected notification. I do not believe it will be a fault with Royal Mail who make final delivery to me Your comments please K Cross”

Helpful Report

Posted 7 years ago

I am sorry to hear that it took so long for Royal Mail to deliver the order to you. Your order was placed with us on 10th March 2016 and dispatched the very same day to you. Deliveries are usually received within 2-4 working days, however it has been known for Royal Mail to deliver up to 7 working days or longer which is very unfortunate. If any order has not been received after 4 days then please do let us know so we can assist you further. We can resend any order that is not received after the 7th working day as we can then class this as lost in post with Royal Mail. Apologies again for any inconvenience that this has caused. If you require any further assistance then please let us know. Best Wishes, Stephen

Posted 7 years ago

“12 day delivery. Never again.”

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Posted 7 years ago

Sorry to hear that your order took so long to be delivered, this is not what we expect. We advised 2-7 working days for delivery but we will normally find on feedback that the order will arrive between 3-5 working days. Apologies Again, Emma

Posted 7 years ago

Printer Basics is rated 4.7 based on 2,516 reviews