Printer Basics Reviews

Name: Printer Basics
Rating: 4.72

4.7 Rating 2,516 Reviews

95 %

of reviewers recommend Printer Basics

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Metrics

4.7

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Printer Basics 5 star review on 25th December 2018

Paul Wood

Printer Basics 5 star review on 3rd December 2016

Jimi Kent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality ink 540 and 541 for cannon printer.... lines through printing and pictures..”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridges supplied by us. Looking at your order I can not see we have been made aware, please do contact us as we are more than happy to help. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Emily

Posted 6 years ago

“The ink arrived promptly so good service there. Sadly having loaded both cartridges my HP Desktop 2600 refuses to function. All I can assume is that HP technology does not allow none genuine products.”

Helpful Report

Posted 6 years ago

Dear Mr Collins, Thank you for your review. I am sorry that you have experienced a problem with Picture Expert CH563E / CH564E (301XL) ordered from ourselves. We offer a 100% satisfaction guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 020 8174 0099 and quote the order number shown above. Alternatively please provide a preferred contact telephone number and convenient time, so one of our team can call you back. Kindest Regards, Hannah

Posted 6 years ago

“Ink cartridge did not work”

Helpful Report

Posted 6 years ago

Dear Mr Brewer Thank you for your review. I am sorry that you have had a problem with the cartridges you have received. One of our customer service team will contact you shortly to help resolve this matter. KInd Regards Marianne

Posted 6 years ago

“Bought two cartridges for my HP printer. Managed one black copy ok. Next use was a banded colour copy and no copy at all with the black one. Absolute rubbish. Wont buy again”

Helpful Report

Posted 6 years ago

I am sorry to hear that you had a bad experience with the cartridges supplied, I can see that you have already been in contact with out=r customer service team, and under our guarantee, you have received a full refund.

Posted 6 years ago

“i received one of the items empty the black ink was empty”

Helpful Report

Posted 6 years ago

We have contacted you separately by email this afternoon. Please contact us directly so we can assist you further. Best Wishes, Stephen (Customer Support)

Posted 6 years ago

“They arrived quickly enough, but print cartridges are no good if they don't work. We printed two sheets before a message appeared to say the cartridges were empty. Will be seeking a full refund and are not intending to use this supplier again.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review. I am very sorry that you have experienced an issue with the cartridges supplied by us. I can see that you have been in email correspondence with us and we have sent you some advice to try. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. Please try the reset advice provided as this normally resolves the matter. If you require any further assistance please do not hesitate to contact us. Kindest Regards, Emily Printer Basics

Posted 6 years ago

“Sent nearly empty cardridge. I printed 9 copies only.”

Helpful Report

Posted 7 years ago

Hi Gintaras, I am sorry to hear you are experiencing problems with the canon re-manufactured Canon PG-540XL Compatible High Capacity Black Ink Cartridge purchased from us. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink”, "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridge should last as long if not longer than the original and we do guarantee this. Please let me know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. If you require any additional support please do not hesitate in contacting me. Kindest regards, Kieron

Posted 7 years ago

We have emailed you some advise to try and resolve your problem. This does usually work with these Canon cartridges.

Posted 7 years ago

“The ink cartridges won't work in my HP Envy 5530 even though they are advertised as compatible.”

Helpful Report

Posted 7 years ago

Good Morning Philip, Order Number PB180128-LV115863 Thank you for your recent feedback, I can see that you have not contacted us to advise us of the issue previously. I'm sorry that you are having a problem with the (301XL) Compatible Text Quality Black & Colour Ink Cartridge Pack supplied by us. There may be a problem with the communication between the cartridges and your printer – this is usually caused by dirt, such as dust or even a fingerprint, on the copper contact plate on the cartridges. Please follow these cleaning instructions on the cartridges to hopefully resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridges from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridges to give them a thorough clean. Allow the chips to dry. Once the chips are completely dry, re-install the cartridges into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. As you are using a 'Text Quality' cartridge I would also recommend to go onto your printers maintenance settings, you should be able to change your printers settings to "Picture Quality", this will ensure a better quality of print. If you find that after following this procedure you are still having a problem please let me know by replying to this email and we would be more than happy to replace the cartridges for you on a like for like basis or refund you. If you require any further assistance please do not hesitate to contact me. Kind regards, Kieron Customer Service Printer Basics

Posted 7 years ago

“The print cartridges do not work in our cannon printer. We are returning them for a full credit”

Helpful Report

Posted 7 years ago

Good Morning Mr Matthews, Order Number PB180102-LV114953 I have checked your order and it does seem that you have not been in contact with us before leaving this feedback. Customer satisfaction is very important as we want you to be 100% satisfied with your order and I am sorry that this has not been the case with yourself. Would it be possible to speak to you to resolve this issue? Please confirm a telephone number so I can contact you. I look forward to your reply. Kind Regards, Kieron Customer Service Printer Basics

Posted 7 years ago

“Ordered cartridge, delivery was fine but the ink ran out after printing just 8 pages ! After paying £20 that’s extremely poor. Update: just wanted to update on my review, after contacting customer services, I must say they were very prompt replying when dealing with my issue above and the matter was resolved very quickly, so thank you very much.”

Helpful Report

Posted 7 years ago

Good Morning Janet, Thank you for your feedback. I can see that you have been in contact with us over the weekend and replacement cartridges are on their way to you. Kind Regards, Kieron

Posted 7 years ago

“I received a dry ink cartridge and emailed customer service twice and received no reply. Very bad after service so will not be using them again.”

Helpful Report

Posted 7 years ago

Good Afternoon Mr Crawford, Thank you for your review. I have emailed you directly and asked that you kindly provide a contact number so I can look to resolve this issue for you. We have not heard from you previously regarding any issues with the order. Kind Regards, Kieron Printer Basics

Posted 7 years ago

“The cartridges failed to work after 5 printed sheets. Customer services came back quickly to tell me to reset the machine each time it stopped. Pretty pointless having a wireless printer you have to keep resetting and when I tried it, it didn't work anyway. Asked for money back under their no quibble guarantee and they ignored me. Waste of money and I'm guessing when I look at taking actions, their location in Channel Islands will prevent me.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your review. i can see from your order notes that you have been in contact with us about your issue with the cartridges and we are currently awaiting further information from you so that we can begin the refunds process. Kind Regards, Kieron Printer Basics

Posted 7 years ago

“I only printed about 8 pages and the ink has run out!”

Helpful Report

Posted 7 years ago

Good Morning Miss Pennell, Apologies that you have had issues with the cartridges that you ordered from us. I noticed that you have not been in direct contact with ourselves prior to leaving your review so I will contact you later today via telephone and email to resolve the issue. Kind Regards, Kieron Printer Basics.

Posted 7 years ago

“No ink in cartride”

Helpful Report

Posted 7 years ago

Good afternoon. Thank you for your review. I am sorry to hear that you have had this problem with the cartridges supplied from us. I have just sent an email to you directly with some advice for you to try. Please try this and then come back to us with the results. I look forward to your reply. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“Ink cartridges did not work”

Helpful Report

Posted 7 years ago

?Dear Mr Banner, Order Number PB170805-LV109463 I have noticed that you have left a review online stating "Ink cartridges did not work" I have checked your order and it does seem that you have not been in contact with us before leaving this feedback. Customer satisfaction is very important as we want you to be 100% satisfied with your order and I am sorry that this has not been the case with yourself. Would it be possible to speak to you to resolve this issue? Please contact us at your convenience on 0208 174 0099. I look forward to your reply. Kind Regards, Kieron Customer Service Printer Basics

Posted 7 years ago

“Why has every cartridge I have purchased from you never print more than 1 or 2 A4 sheets then stop printing, the recent purchase of black and colour cartridges stopped printing after had an erro”

Helpful Report

Posted 7 years ago

Hello, Sorry to hear that you have had a problem with the goods. I have emailed you, please respond to the email or please call us on 02081740099. Kind Regards, Sarah

Posted 7 years ago

“The purchase was a waste of time.mthe printer did not accept cheaper products.”

Helpful Report

Posted 8 years ago

Good Morning Mr Thom, I'm sorry to hear that the cartridges were not accepted by your printer. I will attempt to contact you via telephone later today to try and resolve this issue for you. Kindest Regards, Kieron

Posted 8 years ago

“The product is a complete scam. I installed both the black & coloured cartridges but I was only able to print 5 pages with the black ink & nothing at all with the coloured ink... I kept taking out both cartridges and reinstalling them but each time I try, it brings messages such as ink volume not known, ink cartridge empty, a cartridge that was once used is replaced. I thought I could get a bargain but I got was utter disappointment and this happened at a time I needed my printouts urgently. I will never introduce printer basics to anyone for whatever reasons. Thank you.”

Helpful Report

Posted 8 years ago

Good Morning Ms Agboola, I'm sorry to hear that you have had a problem with your order. I have noticed that you have not contacted us previously to inform us that the cartridges were not working as they should do. I will attempt to contact you via telephone later today to try and resolve this issue for you. Kind Regards, Kieron Printer Basics

Posted 8 years ago

“only used colour ink but wont work with the printer”

Helpful Report

Posted 8 years ago

Good Morning, I have tried to contact you via telephone today but you were unable to speak to me. As requested I have contacted you via email so that we can look to help you resolve the issue you have reported as you have contacted us before. I look forward to hearing from you. Kind Regards, Kieron

Posted 8 years ago

“Really disappointed with the product. It arrived on time. I put it in the printer last week and printed off 3 sheets of A4. Now it's saying the black cartridge is empty. We don't use our printer much. The last cartridges lasted well over a year. Do I need to phone you Monday to discuss this.? Thanks”

Helpful Report

Posted 8 years ago

Customer has contacted us regarding the issue. We have offered to replace or refund the goods as per the guarantee.

Posted 8 years ago

Printer Basics is rated 4.7 based on 2,516 reviews