Probikekit Reviews

Name: Probikekit
Address: Bike Kit Ltd, Aynam Road, Aynam Mills, Kendal
Rating: 1.14

1.1 Rating 66 Reviews

3 %

of reviewers recommend Probikekit

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About Probikekit :

Probikekit started 11 years ago by selling pro cycling team kit online from a barn, nobody else seemed to do team kits back then, and very few people had heard of the Internet. Now we sell some of the best cycle clothing, equipment and components in the world. Our global reach and sales volumes means we work with the best brands in the industry including Shimano, Campagnolo, Craft, Castelli, Michelin and Sidi. We are able to secure the hottest new products at unbeatable prices, ahead of the competition and we have outgrown that barn 10 times over.

Phone:

0153 973 8268

Location:

Bike Kit Ltd, Aynam Road, Aynam Mills
Kendal
LA9 7DE

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Probikekit 1 star review on 29th November 2022

Anonymous // 01/01/2019

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“Caveat Emptor Do not use this company!!! Worst online shopping experience ever!!! Very difficult to contact via infuriating message service! Disingenuous staff/ generic avoidant responses! Deceptively UK based! Delivery times are a joke! Checked online reviews after negative experience - seems I got off lightly - consensus of poor service / impossible to contact / delivery problems, etc is 100% backed up by my experience. I can only hope people read these reviews + avoid this company at all costs _ would love to see the smug morons go out of business!!!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Ordered a set of wheels, arrived faulty, courier returned as specified by ProBikeKit. Wheels were returned and signed for, however still waiting on a refund, reply was we're busy and have thousands of returned parcel to process. Pity taking quick payment and fast delivery does not match the refund process. Avoid at all costs.”

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Posted 4 years ago

“DANGER! These guys are dishonest and scammers! I sent my faulty Garmin back to be fixed ... they lost it for a month, they couldn't even tell me what was going on for another 2 months and never got back to me. When I finally managed to escalate the complaint and get a refund, despite me telling them not to refund on the purchased card as it was cancelled, they claimed they had ... I showed that by their own time/date stamp, I notified them prior to the refund being issued they denied it and refused to process a refund to a valid account, then when I provide a bank letter stating there was no way the money came through and it would have bounced back to them and they would need to take it up with their bank they again refused to give me my rightful refund of over $300!! Never use probikekit!”

Helpful Report

Posted 5 years ago

“Bought a new 4 bike towbar-mounted bike rack made by Buzz Rack. Really well made, very competitively priced with free delivery. Highly recommended.”

Helpful Report

Posted 6 years ago

“To start, I waited weeks before writing this review so that ProBikeKits had time to not only respond, but to try and make it right. Well, neither thing happened. I placed an order early December for some Christmas gifts. The estimated delivery was “ON OR BEFORE DECEMBER 16TH.” I placed the order thinking there's plenty of time, even if it's shipping from the UK and it's a few days late, that's still in time for Christmas. On December 18th, it hadn't shown up yet, and there was no tracking number, so I thought I would call customer service. Come to find out: THERE'S NO U.S. CUSTOMER SERVICE PHONE. YOU HAVE TO MAKE AN INTERNATIONAL CALL TO TALK TO A LIVE PERSON. So, I sent an email that morning, but also decided to make a call to get some answers/updates with my shipment. I was on hold for 5-10 minutes (again International Call time), and the representative said: “I see your shipment, it left 2 different warehouses on December 4th and 5th. We won't investigate or research this order until January 4th, which is one month from the shipping date. I also see the approximate arrival time, and I apologize, but the good news is that it is on it's way and will most likely show up in the next 48 hours.” I about LOST MY MIND, but there wasn't anything I could do but wait; so I did. On December 23rd, I sent ANOTHER email expressing my dissatisfaction and worry about getting these gifts in time. Still no response and I wasn't about to make another international call. The shipments finally arrived on December 27th and 29th. THEY SENT THE WRONG SIZES AND THE WRONG COLORS. I ordered Mediums and they sent Extra Smalls.. seriously? I sent one last email and waited until now, January 5th, for a response or instruction with what my options are for return/exchange/refund. STILL NO EMAIL RESPONSE, except for the automated ones saying, “Thank you for contacting us, we'll respond within 24 hours.” Which, CLEARLY doesn't happen. Also, miraculously, I received at least 6 advertising emails from them throughout this whole period.. Funny thing is, miraculously, I received at least 6 advertising emails from them throughout this whole period.. so, you can advertise, but don't actually value your customers enough to respond? This was BY FAR my worst experience with an online order. I NEVER have these issues with any domestic company. I am a very understanding person and will work with you if you make an effort to work with me too. But there was NO negotiation, NO SERVICE, NO OPTIONS, AND THEY COULD CARE LESS. At this point, there's really nothing they can do to make this right. So, I will be posting this on every review site that I can find. Thank you.”

Helpful Report

Posted 7 years ago

Probikekit is rated 1.1 based on 66 reviews