Profile Pensions Reviews

Name: Profile Pensions
Address: Norwest CourtGuildhall StreetPreston, Preston
Rating: 4.51

4.5 Rating 320 Reviews

91 %

of reviewers recommend Profile Pensions

Company Reviews

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Phone:

01772 977426

Email:

contact@profilepensions.co.uk

Location:

Norwest CourtGuildhall StreetPreston
Preston
PR1 3NU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good service but it would be nice to have progress updates.”

Helpful Report

Posted 10 years ago

“The original assistance and advise was satisfactory but once I had confirmed the transfer, there were no updates until the transfer was complete. All correspondence came from my current Pension provider and it was at this point I was advised by my current provider that my pension had decreased and even though it had decreased I would still be charged the same fee by Profile. The fee was 4.5% of my pension at the initial discussions, I took a month or so to digest the information and make a decision, I was never told that if the pension amount dropped the fee would still be the same. I was under the impression the fee would be 4.5% of the transfer amount. The pension had already been transferred by the time I received all the correspondence. However, I did manage to cancel under the 30 day right to cancel scheme and currently everything is in the process of transferring back to my original pension provider. I would not recommend using Profile, as I stated at the beginning of this feedback, they were very accommodating at the beginning but once you moved forward with their proposed scheme, the customer service and attention to detail falls by the wayside.”

Helpful Report

Posted 10 years ago

Thank you for your feedback, here at Profile we take your concerns seriously and in this instance we are sorry you have not been satisfied with the service offered. We are currently assisting with your cancellation request and can confirm this is underway and no fees have now been charged. Thank you.

Posted 10 years ago

“Alan Pitt very helpful and explained every concern I had about my pension in a simple but precise manner.”

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Posted 10 years ago

“Very professional and good advice given. Hopefully pension will perform much better than previously.”

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Posted 10 years ago

“Helpful, all well explained, friendly. Whilst I know next to nothing about performance of funds / pensions in general, I sensed I was talking with people who certainly did, and I feel comfortable shifting previous plans into a new plan as recommended.”

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Posted 10 years ago

“Quick easy to swap with competitive rates. Now we wait to see how funds perform. :)”

Helpful Report

Posted 10 years ago

“Very friendly and helpful team every phone conversation was dealt with in very professional manner. The firm who I was transferring my pension from were dragging things out but each time I phoned your staff did everything they could to help things progress and when they had answers from the other firm I was updated accordingly and nothing seemed to be too much trouble.”

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Posted 10 years ago

“Profile has been good. It has delivered as stated on time.”

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Posted 10 years ago

“Very easy to deal with and the financial advisor explained our options in clear layman's terms. We also found their after sales service and assistance with all of the paperwork was invaluable. A pleasure to deal with.”

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Posted 10 years ago

“I found the advisor very helpful and was not pushy at all.”

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Posted 10 years ago

“The whole process was a lot easier than I thought and was explained very well.”

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Posted 10 years ago

“As I have only recently changed it is really to early to tell but to date the transfer went smoothly and things seem to be rising as promised. Keep up the good work and you will have 1 very satisfied customer.”

Helpful Report

Posted 10 years ago

“when I need to get in contact with liz bloomfield she never answers her phone,nan take upto a week for her to finally reply.got your commission but after sales very poor :-(”

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Posted 10 years ago

“The representative and his ease of explaining the whole changeover of my pensions was professional and informative.Everything went smoothly and so far there's been no complications and hassle free”

Helpful Report

Posted 10 years ago

“Seems the transfer of funds was not as easy as I thought it would be. The full amount has not yet been transferred and I was very fortunate to find this out myself that the figure to be transferred was a much larger amount.”

Helpful Report

Posted 10 years ago

We're sorry you were not delighted with our service as we always try to do the best we can. However we are very pleased the final outcome has been positive for you.

Posted 10 years ago

“I was extremely impressed by the way my matter was dealt with. Nothing was too much. Everything was explained, so I knew what was going on. Highly recommended.”

Helpful Report

Posted 10 years ago

“Introduced to Profile by Keith Powell To sort where & amount of my pensions (several companies) Profile came up with a solution and a way forward with 1 company thanks to Alan Pitt who has given me good advice”

Helpful Report

Posted 10 years ago

“The first agent sent out was appalling,was in such a rush to get in and out ,thrusting the paperwork at me to sign,half the information given was not passed on,nearly put me off continuing,however after having the telephone consultation I was more impressed,all my questions were answered fully and everything was explained clearly in a way I could easily understand,also nothing was rushed and I did not feel under any pressure or obligation to proceed,everything was carried out in a professional and relaxed manner,so I was happy to proceed,the final process was carried. out with ease and in a reasonable amount of time having every process carried out for me ,very happy to give profile my highest recommendation.”

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Posted 10 years ago

“very helpful staff who were not helped by Royal Mail taking their time delivering important documents. Satisfactory end and a thank you to the staff who went out their way to help me.”

Helpful Report

Posted 10 years ago

Thank you for your review and comments, your feedback was appreciated and we are pleased to have satisfactorily resolved any earlier concerns you experienced.

Posted 10 years ago

“Very quick efficient service. Thanks.”

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Posted 10 years ago

Profile Pensions is rated 4.5 based on 320 reviews