Profile Pensions Reviews

Name: Profile Pensions
Address: Norwest CourtGuildhall StreetPreston, Preston
Rating: 4.53

4.5 Rating 318 Reviews

92 %

of reviewers recommend Profile Pensions

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01772 977426

Email:

contact@profilepensions.co.uk

Location:

Norwest CourtGuildhall StreetPreston
Preston
PR1 3NU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest in the first instance I found it hard dealing with your company. After the initial contact and consequent contact with the Financial advisor I was contacted again to do the very same thing, in error. I rang 3 times and left messages for Carly (my contact) and she never came back to me. I had to go through the switchboard to get through to her. Also at times when I have rung up I have been met with what I can only describe as a totally unprofessional response, too loud and full on is the only way I can describe it. However I have also spoken to some very professional people in your company and I have been very impressed by Paul, my financial advisor. You see I have run business's, have been in telesales and management so I have an understanding of the various people I have come into contact with. I actually wrote an appraisals programme and carried them out for a PLC down here in the South in the past, so I appreciate as you will, the importance of this feedback, so that you might be able to appraise the people and the systems in your organisation and therefore improve things. That concludes Kind regards Nigel Hickman”

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Posted 10 years ago

Dear Mr Hickman, thank you for your feedback both on the review and by phone. At Profile any concerns our clients might have are important to us. We are pleased that your overall experience was positive and that the advice call in particular was good – your comments regarding ease of communication are appreciated and have been taken on board.

Posted 10 years ago

“good advice friendly helpful service”

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Posted 10 years ago

“Your people were very helpful and I would recommend them to anyone.”

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Posted 10 years ago

“Very easy and professional service. Would recommend anyone to use. Well done!”

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Posted 10 years ago

“I found the service was of a high standard, with prompt and clear communications. The advice was helpful, and without pressure, so I could make my own decisions. I would be happy to recommend Profile Financial Solutions to others.”

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Posted 10 years ago

“Very helpful, took time to look at my pension and help me to decide where best to go with it, explaining in detail so I understood it better”

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Posted 10 years ago

“very pleazed with your team,”

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Posted 10 years ago

“Having had a bad experience and been given poor advice with a previous pension review I was very sceptical about trusting to another pension review over the phone. However after speaking to Independent Financial Solutions all my fears were allayed. My adviser Mark Collins explained my review in a professional, polite, friendly and in a unhurried manner. He answered my concerns and gave me good advice, such was the professional way in which my pension was transferred I have now asked them to look into transferring another pension so that my pension is in one place rather than scattered across different pension providers. I am awaiting their response at the time of writing this review. So happy I was introduced to Independent Financial Solutions, I would highly recommend.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“the pension was in three place now in one”

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Posted 10 years ago

“Thank you for looking into my previous pension and pointing out the extra charges and where I could make savings, and recommending a better performing pension that also came with a personal advisor and the ability to track it's performance online. Much appreciated Mr Khan”

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Posted 10 years ago

“The transaction was very easy and staff helpful and friendly”

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Posted 10 years ago

“Very helpful and professional. Great customer service and will definitely recommend others.”

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Posted 10 years ago

“The whole process from start to completion was very easy and everything was explained in easy to understand communication an excellent job well done”

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Posted 10 years ago

“I found your company and staff very helpful made it easy to understand very pleased”

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Posted 10 years ago

“Profiles Solutions were very diligent and always kept me informed with my pension progress with phone calls.”

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Posted 10 years ago

“Positive, Knowledgable & encouraging”

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Posted 10 years ago

“The review was courteous and undertaken in an unhurried yet efficient manner. Details were given and questions answered as issues arose. Research was undertaken by listening and seeking our mind on matters, both in wider and specific contexts. We experienced a 'personal' service. The overall feeling was that we were in trustworthy hands.”

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Posted 10 years ago

“Overall a good service but it would be nice to have progress updates.”

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Posted 10 years ago

“The original assistance and advise was satisfactory but once I had confirmed the transfer, there were no updates until the transfer was complete. All correspondence came from my current Pension provider and it was at this point I was advised by my current provider that my pension had decreased and even though it had decreased I would still be charged the same fee by Profile. The fee was 4.5% of my pension at the initial discussions, I took a month or so to digest the information and make a decision, I was never told that if the pension amount dropped the fee would still be the same. I was under the impression the fee would be 4.5% of the transfer amount. The pension had already been transferred by the time I received all the correspondence. However, I did manage to cancel under the 30 day right to cancel scheme and currently everything is in the process of transferring back to my original pension provider. I would not recommend using Profile, as I stated at the beginning of this feedback, they were very accommodating at the beginning but once you moved forward with their proposed scheme, the customer service and attention to detail falls by the wayside.”

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Posted 10 years ago

Thank you for your feedback, here at Profile we take your concerns seriously and in this instance we are sorry you have not been satisfied with the service offered. We are currently assisting with your cancellation request and can confirm this is underway and no fees have now been charged. Thank you.

Posted 10 years ago

Profile Pensions is rated 4.5 based on 318 reviews