Profile Australia Reviews

Name: Profile Australia
Address: 35 King Road, 35 King Road, New South Wales
Rating: 4.89

4.9 Rating 266 Reviews

98 %

of reviewers recommend Profile Australia

4.9

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Profile Australia:

Profile Australia are a family-owned business in Sydney and Australia's largest photo frame manufacturer and importer of photo albums. We also supply a great range of body & bath products and decorator wall art decor.

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Anonymous

Anonymous // 01/01/2019

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“Delighted with the photos frames I ordered Beautiful quality and sent quickly”

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“I love our new silver frame. It goes perfectly for a family photo in our hallway. Thanks for packaging it well so it arrived safely.”

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“Your service was very professional The frames arrived here in Auckland within a week.”

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“These frames really are the best way to display photos on your wall. They look so good and are made with quality products. The customer service was also amazing!!”

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“Great experience”

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“The frames are exactly as pictured. I can not fault profile at all. Thanks, Mitch”

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“2nd order of the lovely English Soap Company products. The products were well packaged and received quickly once they left Profile's business. Thankyou.”

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“Fantastic service and product”

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“I wasn't all that happy with the quality of my wall art the print and framing was fine the glass/perspex maybe not what I was expecting but Adrian and his team at Profile Products went out of there way to try and rectify this I couldn't have asked for better customer service”

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Dear Kenneth, we're sorry again to hear that your framed print hasn't met your expectations as quality is at the core of what we're committed to at Profile Products across our entire range and customer service too. Thank you again for your valued feedback and understanding in working with us looking to rectify this in any way for you. We hope to work with you again in the future as well.

“Great products, great customer service, quick delivery, would definitely recommend shopping with this company!”

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“Painless process. Mailed promptly, quality item fits perfectly.”

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“Quality frames at such a great price. Had a slight hiccup with the couriers, which was out of Profile Products control but they were great with communication throughout.”

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“Quality. Exactly as described. Perfect!”

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“I'm so impressed by the quality of the frames and the range of stylish options available. I ordered the frames for my parents who now have beautiful family photos on display. I have to order more and do mine next! I also purchased the glass bevel edge frames and they are stunning.”

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“I expected quality frames and they were excellent. If I am to offer anything constructive, I would say - provide advice on confirmation roughly when the frames will be despatched, there was a small wait, so always good to have an indication of when they will be sent. But as I said - they are a great product and I would definitely order again!”

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Many thanks Julie for your positive review and we'd be delighted to get more of our frames to you in the future! Thanks so much for your feedback as well as we're always listening to our customers including what they value and find helpful as we strive to provide the best products as quickly as possible.

“Profile people went above and beyond to get my order out so as not to dissapoint a client of mine. One thing I would ask of the process is to say that all orders are made to order so one can gauge on how long it may take to get the products. thanks Bruce W”

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Thanks so much Bruce for your positive review! Going above and beyond is what we love to do, and very glad to hear your client's needs could be met too. Thanks for your feedback as well as we always want to hear from our customers, and our website product listings make a note of timeframes of hand-made orders where possible to help.

“I ordered three frames and the colours matched the pictures on the website perfectly. The frames had inserts that did not match what I had ordered but was quickly resolved with a claim via the website. Highly recommended!”

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We are very sorry about the incorrectly sized matboards you received in the photo frames that you ordered from us. We will be in touch and arrange to send you replacements as soon as possible. Thank-you for letting us know and for your patience.

“Excellent quality. Prompt delivery”

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Many thanks for your review Damian - excellence, quality and speed are our values here at Profile!

“Great service and a quality, Australian made, product.”

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Thank you Geoff! Great to hear of your experience with our service and products made right here in Australia!

“I'm very happy with my purchases - they were also well packaged.”

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Many thanks Alesyia for your review, we're so happy to hear you're happy with all our purchases and the packaging that we've developed to be the best possible as well!

Profile Australia is rated 4.9 based on 266 reviews