Profile Australia Reviews

Name: Profile Australia
Address: 35 King Road, 35 King Road, New South Wales
Rating: 4.90

4.9 Rating 293 Reviews

98 %

of reviewers recommend Profile Australia

4.9

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Profile Australia:

Profile Australia are a family-owned business in Sydney and Australia's largest photo frame manufacturer and importer of photo albums. We also supply a great range of body & bath products and decorator wall art decor.

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169

Anonymous

Anonymous // 01/01/2019

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“Absolutely beautiful quality frame! Carefully packaged and sent quickly. Very happy with my purchase and will definitely purchase from profile again.”

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“The photo album I ordered arrived on time but not the photo frames witch I ordered before the photo album.”

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Thank-you for your kind feedback Yvonne. We really appreciate your ordering with us again. We're so sorry have not been able to produce your two signature photo frames as quick as normal. These special frames are hand-made to order, and we've been waiting for some of our team members to return from the holiday period. We will get this processed as soon as possible for you. Thank you for your patience with us so far!

“This was my first time using Profile Products. Despite their holiday closure, they were very prompt w my product questions and communicating w me regarding delivery. All very friendly and professional.”

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“A5 frames suit my ancestor altar. My mother -in-law passed away in August last year. There is no room for her photo on the ancestor table by separate frames The only solution to simplify the display is A5 frames to place the couple together. I bought four frames for: (1) my grandparents (top), (2)my parents (left below), (3)my parents-in-law (right below), (4)my uncle and younger brother below my wife in a big frame at the centre. The display was completed before the lunar new year. Thanks for delivery on time. In the future, if my relatives or friends look for the same product or a messy ancestor table display, I prefer them PROFILE. Wishing you all the best.”

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“Good communication and good delivery times.”

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“Both people I spoke to during the two calls prior to my purchase were fabulous and helped my make the right decision. The on-line order was simple, reasonably priced and arrived sooner than expected. Everything we have received from Profile is fantastic quality. Our photo wall looks fantastic. Suggestion: Supply/sell removable adhesive wall hangers for your frames. Many places will not allow you to nail or screw to the wall.”

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Thank you for sharing your kind feedback about our frames Brett. Your arrangement for your gallery photo wall display looks fantastic. This is a great way to display your family photos and memories. Great suggestion about the self-adhesive hangers, which make the task of hanging this type of display much easier!

“Fabulous products & fantastic customer service!”

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“Good quality frame, fast delivery and very well packaged.”

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“Great photo frames! Definitely recommend !”

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“Profile were extremely pleasant to deal with. They went above and beyond what might have been expected of them to fill an order at a busy time of the year, and made certain that my frames were delivered to me safely well ahead of schedule. A great little Aussie company well worth supporting!”

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“Fast delivery, very good quality frame. Came in cardboard box with so much plastic bubble wrap and cushioning. Would not order online again, but happily purchase in store”

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“Beautiful, quality frames and an Australian business! I have been coming back to buy these frames for 6 years.”

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“Accurate delivery deadlines, their website is easy to use, and great products.”

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“Took a little longer than expected to arrive and unfortunately one of the glass fronts was broken.”

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Hi Christine, we're so sorry to read of this now that we've reopened from our annual closure and we've contacted you directly to do whatever we can to make this right for you. Thanks again for your order and patience in the exceptional times last year in doing our best to get your order to you as soon as possible.

“From the time of ordering we were kept informed of the picture frames delivery. We are so pleased with the product being Australian made and Australian materials and the final frames being outstanding”

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“Wide and easy product selection. Quality product received, good mailing time.”

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“Worth the wait. Greatest frames ever”

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“The staff member I spoke to was very helpful in choosing a suitable picture frame. The picture frame arrived undamaged and on time for Xmas. It was exactly as advertised and just what I wanted to display our family photos.”

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“This was the only place I could find A5 frames. For some reason these seem to be hard to come by but fortunately found them here in the exact colours I was after! I had a bit of an issue with the delivery as it got delivered to the incorrect address but I managed to locate it in the end. There was also a bit of a delay in the delivery but it was communicated early on via email. Very happy with my purchase!”

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“Great products. Great service.”

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Profile Australia is rated 4.9 based on 293 reviews