“Happy with delivery of projector however missed the hdmi cable id ordered at the same time :( replacement will take 5 working days to arrive whereas original order was 2 days delivery :(”
“Projector planet behaved perfectly with this order. The projector ceiling mount seems like a great bit of kit, and it fits my optoma hd26 projector with a bit of fiddling about, and swapping the mounting arms for the smaller included extension arms. But customers should be aware that the fixings required to attach the mount to the actual ceiling are not included. Nor is any advice as to the size or number of fixings required given in the instructions. It would have been better if fixings had been included in the kit, as I now have to work out which ones to get to safely support this heavy piece of kit and go and buy some screws. For the want of about 2 pounds worth of screws I'm annoyed and frustrated with it, instead of being delighted!”
“Fast Hassle free service using the online overnight pre 12pm service!
BUT...
The two times I called the people on the phone were rude and gave me less info than was easily available on the website - it was the 'pre-purchase hotline' but I had the feeling that if I wasn't buying they wanted to get rid of me (even thought we never got to that). Classic commission based sales people stuff and if the site wasn't easy to use I would have gone straight somewhere else!
Aside from this I'm very happy with the product.”
“The package was delivered to the pick up shop very quickly at 2.35 p.m. on Saturday 16th August but I was unable to take possession then as Collect Plus had not sent me the verification code which the shop needed and I was unable to contact them.
Projector Planet supplied the code to me on the following Monday morning on receipt of which I was able to pick up my projector. Collect Plus's communication failure slightly spoilt what would have otherwise been an excellent service.”
“Item came very quickly, almost too quickly. I selected the cheapest delivery option, for 5 working days, on the expectation that it would come the following week when I had holiday. Instead it came 1 day after the order was processed, but luckily my wife was in to receive the parcel.
Also, I originally asked for store collection which the ordering system allowed. But as soon as it was processed I was told it was too big for store collection and had to be delivered. That's fine but you should be told that up front?
These are minor points though, overall good service and at a great price.”
“Products arrived in very good time, reasonably well packed & undamaged. So a good experience. I didn't have cause to contact support so can't comment on how they handle problems. I did call once over a payment issue. It was swiftly sorted out, though the person I spoke to came across as soulless & perhaps overly stressed, which is a slight worry in respect of the level of support one might receive when needed. Overall, positive & I will use them again.”
“I'M PLEASED TO HAVE HAD AN INTERIM RESPONSE TO MY ENQUIRY (PASTED BELOW).
YOUR ORDERING & DELIVERY SERVICE HAVE BEEN SUPERB - NO COMPLAINTS THERE. I THINK THIS IS AN ISSUE WITH THE MANUFACTURERS, NOT YOU, BUT I'LL BE DELIGHTED IF YOU ARE ABLE TO RESOLVE IT FOR ME - THANK YOU!
Hi,
Sorry to hear the issue you are having. I am currenty awaiting correspondence from Optoma with regards to sourcing a replacement,
Kind Regards,
Marc
Email form submission from [PROJECTOR]
Email : rev.arderne@btinternet.com
Contact Name : Rev Mrs Arderne Gillies
Account Number : B3B9-VMW8
Company Name : Chorleywood Free Church (Baptist)
ContactID : 780231
Credit Days : 0
Account Customer? : False
SellNum : 4
Enquiry: : Order no. S69-XR8-CJT-KTW
I collected my Optoma ML1000 Projector yesterday & have been trying it out. According to the spec on your website it should have had an infra-red remote control included, but there isn't one. I wouldn't have bought a projector that didn't have this facility. Can you please supply one?
(Also surprised there was no manual with it but I've managed to download one from the internet.)
Email Address: : rev.arderne@btinternet.com
Telephone No: : 01923 282595 / 07790 520504
Name: : Arderne Gillies
Company: : Chorleywood Free Church (Baptist)
#-#-#-# Please do not write below this line as it will not be received by us #-#-#-#”
“The projector, in its sealed carton, was delivered quickly and performs to spec - five. The cable I ordered with it is OK too. Five stars for all that. However, the cable, packed with the projector in a "bin bag", had been on top of the projector box when something heavy was put on it, causing some damage to the projector box - fortunately not to the projector inside or the cable itself. (I can provide photos, if it helps.)”
“We have had trouble in sending back Optima Projector PK320 with the people you use for collections.
We had to send back in post ourselves in the end.
That was the only problem we had with your services,other than that very polite staff and very helpful on the phone regarding this matter.
Overall I would recommend your services to anyone else,very professional outfit and also very informative staff.”
“My Optoma DS325 has rapidly become part of the furniture of my life. I spend a large chunk of my life at home due to illness and I use it to throw my laptop screen onto the wall. Crisp, clear image, good colour and I am very satisfied. The only reason it gets 4 and not 5 stars is that it's slightly noisier than my last projector.”
