Promotion Products Reviews

Name: Promotion Products
Address: Shop 6B/1-5 Queens Rd, Everton Hills, Queensland
Rating: 4.96

5.0 Rating 1,255 Reviews

100 %

of reviewers recommend Promotion Products

About Promotion Products:

Looking for the best Promotional Merchandise in Australia? Promotion Products has you covered. With more than two decades of experience and countless five-star reviews, we offer a hassle-free way to get your logo on clothing, pens, drink bottles, and other premium promotional products.

Our Brisbane-based team ships quickly nationwide and upholds ISO 9001/14001 and Net Nada Carbon Offset certifications. Samples, digital proofs, and friendly customer service come standard, helping you impress your audience.

Get a free quote today to get started.

Visit Website

Phone:

1300303717

Email:

sales@promotionproducts.com.au

Location:

Shop 6B/1-5 Queens Rd,
Everton Hills
Queensland
4053

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Promotion Products 5 star review on 2nd April 2026

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As an independent musician releasing a new single and going on the road, I decided to get some merchandise to help with promotion: caps and bumper stickers. I chose Promotion Products based on online reviews. Unfortunately I wasn't happy with the experience. I was up in a remote part of Cape York trying to process the order with very limited connectivity. The process seemed very drawn out and overly complex for what we were doing - multiple emails and phone calls, often covering the same ground. The standard sticker size was 50mm but I was looking for 80mm. This was discussed and agreed more than once and it's what I signed off on the order form. Admittedly the deadline was tight - as I had a big show coming up - and I was happy that Promotion Products could meet it. As I was traveling I had the products delivered to my cousin's house close to where I was going to be playing. The caps were delivered to the house and dropped without anybody being home, while for some reason the stickers weren't. I liaised with my contact at Promotion Products however and they managed to arrange for the stickers to be left at the local post office. It was inconvenient to do a second pick-up on a busy day and when I eventually got them, they were 50mm instead of 80mm. I was so disappointed - with my show happening the next day especially as we'd spent so long agreeing the size in advance. My contact admitted the mistake was theirs, which was something. However, she was slow to agree to reprint and send out the correct stickers, which I had ordered and paid for, until/unless I agreed to pay extra to keep the smaller ones, which I had zero interest in or send them back the incorrect batch (1000 stickers), which would have been useless to the company - although when I pointed this out, I was told they would be used as samples rather than dumped...I wonder? If nothing else as a gesture of goodwill, I felt they could have offered me to keep a small number for my event since I had nothing else. They also expected I would go out of my way to arrange to get them back to them. I was really shocked at the level of customer service, having read positive reviews before I dealt with them. It was certainly very far from my experience. I arranged for the wrong stickers to be collected and the stickers I actually ordered arrived a couple of weeks later, by which time I was back on the road. It was over a month later when I actually got them. The quality of the stickers - and the caps seems good hence the two stars. I was really disappointed with the customer service and will not be doing any more business with the company in future.”

Helpful Report

Posted 4 months ago

Hi Pepi, Thank you for your detailed feedback regarding your recent merchandise order – we really appreciate you taking the time to share your experience. We value all feedback, as customer satisfaction is one of our top priorities, and we use feedback like yours to continually improve our service. We’re genuinely sorry that this experience didn’t match what you – or we – hoped for, or what we consistently aim to deliver. We've reviewed your order and can see where our communication could have been more efficient, particularly given your connectivity constraints and tight timeline. For future customers in similar situations, we're implementing more streamlined processes to better support time-sensitive orders. We take pride in delivering quality promotional products and, while we're glad the caps and stickers themselves met your expectations, we’ll be taking your feedback seriously to improve. All the best for the road ahead and your future releases and thank you for giving us the opportunity to make it right with the correct order.

Posted 3 months ago

Promotion Products is rated 5.0 based on 1,255 reviews