“Took me 2 mnths to get my car repaired
Receptionist was incompetent. She teferred me to wrong people who were also incompetent. Luckily i had insurance co of person who hit me and owned it, as i was able to sort it out with them, then call back P and luckily got a staff member who said well done and finally my panel and paint company was paid and my car repaired …2 mnths later??? Luckily i am a proactive person or i cud still be waiting. I was also told the other persons Ins Co was saying i was at fault.?? Take recordings at scene as well as photos which i luckily had. After this I changed to Cove who are excellent.”
“Find a better company.
2 years insurance with zero claims zero pounds any benefit from them and for my 3rd year on a manchester safe area address they dont want to renew my insurance. What rubbish , london was more dangerous place for car theft, catalytic theft and in a area where i saw in recent days 0 accidents 0 car theft in a safe area of manchester they refused me a policy.from 5 star to zero”
“My name zahir qaiser speaking this morning with Linda she is very help full lady she resovle my inquiry
I can say the best customer services thanks Linda
LN 60 SHZ CAR NO”
“Please stay away from provident insurance, you can never have a successful claim with them. They are absolutely useless insurance company
Please don't Insured with them, Be warned”
“I recently notified Provident Car Insurance of my Dad’s death and they have deducted a £25 cancellation fee from the policy refund. Absolutely disgraceful and unethical. Do not buy car insurance from this company!”
“I also rated 1 star as there wasn't a zero option.
Extremely bad customer service. On a number of occasions have tried to phone but then sent around the houses to get to a competent member of staff who could deal with my enquiry.
Failing on several occasions to resolve the issue over the phone, I decided to try and get them to communicate with me via email which is also failing miserably. Avoid this company - I agree with the other person who said their attitude seems to be "We have the upper hand".”
“I suggest you think very hard about insuring with Provident. The premium was lower by only a few pounds, but boy do they get it back in change fees, cancelation fees time consuming disagreements in the vent of a claim. Their attitude appears to be; we have the upper hand. AVOID”
“Avoid at all cost!!
Only rated 1 star because zero wasn't an option!
Don't use this company they more than doubled the insurance after I changed the vehicle and after speaking with them it turns out they don't like you changing your vehicle , like we had any choice in that matter!”
“Only rated one star because ZERO wasn't an option!!
They increase your insurance because you change your vehicle and after speaking to them it appears they don't like people changing their vehicle, hmmm like we had a choice in that matter!!
AVOID AT ALL COSTS!!!”
“Just cannot speak to anyone! 3 separate calls and held for over an hour each time to be cut off eventually. 2 emails, no reply. Online chat doesn’t work! Check their star rating. Wanted to renew for family member but decided to move companies due to poor service.”
“Very helpful insurance company, helped me through step by step when my car was written off by an uninsured driver, my only complaint is the need to charge you a fee every single time you want to make a slight change to your policy.”
“I can't understand why they are laying the customers for money. I renewed my insurance and they didn't change my correct new address. For that they changed me more than £200 . Why ??? Be careful with the provident insurance.”
“this company rips you off! faithfully paid my bill every month right up to the last payment! and with 20 pounds left to pay due to a fault at their end payment defaulted and they cancelled my insurance without informing me whatsoever! they then took away the years no claims bonus i had earned through this year and left me driving my car with no knowledge whatsoever that i had no insurance!
stay well clear of this company they tried to do exactly this to us the year previously but we noticed on was in top of it quick enough and this leads me to beleive they did this on purpose as the same mistake cant made twice on 2 seperate years!
disgusting company heaven forbid they ever have to pay out for anything as i beleive they would try every trick in the book to wingle their way out of it!”
“Asked if I was entitled to refund as car not used for 14 weeks during covid19 lockdown. They offered to reduce my annual mileage by 750 miles and refund me 24 pence!!!!! My husband was contacted by his insurer and offered refund. LV, Admiral, Direct Line automatically offering refunds. Provident is taking our money for service not provided.Far less claims being made due to low level of vehicles on road during lockdown. Not happy will not be renewing next year.”
“I have two cars insured by them. I give them 1 star for one of them only. Facts:
-volvo car 2.4 diesel engine, 15k miles annually, 11 years old - insurance 46£ monthly.
-matiz 1.0 petrol engine, 5k miles annually, 14 years old, current insurance 36£ monthly. The second one increases to 45£ monthly.
First one decreases year after year, second increases.
To be mentioned: both 2 years ncb, both the same drivers (my wife and I). Circumstances did not change.
PS: found another company with 28£ monthly (plus 45£ deposit). No documents required apart from an email with pictures of driving licence.”
