“Very prompt & professional service, home visit agent was very helpful and patient whilst going through gathering my documents to help verify my identity....”
“First attempt, online system wanted prior address and when went through to advisor, they advised that they didn't cover the area I lived in.
Second attempt, advisor decide that they could only come at certain times and so forced me to take a whole day off work to deal with her. She left me after the completing the application, She then phoned me back, when she was aware that I was due to go out and pick my daughter up, and demanded that I complete the paperwork as she was available then.
She will not visit at convenient time, has refused a overpayment as it's "too difficult" to deal with her. She hasn't even completed the book despite her being handed it. She has been extremely pushy demanding payments even when I have made them online.
I have complained and asked for her not to attend and this has been ignored by provident.
Will be glad that I will have paid off this nightmare and I will never be using them again.”
