“The woman who collects the loan upset my partner consideribly. My partner suffers anxiety and can sometimes talk fast. Lyn made fun of her in front of neighbours. Kept asking us to shut up while recording and also didn't even tell us she was recording in the first place. She is rude, bolshy constantly forgets what she's told us on previous visits about re loans. Forgot to knock on our new arranged day of Friday this week and knocked on Thursday. She sshouts personal information outside the front door. When taking the income and expenditure from my partner and me she basically accused us of lying because she couldn't see the names on the provided letters then she saw we were right but never apologized. I think u shud listen back to the recordings. She also shouted to me in Bradwell that she was calling my house on Thursday which then made the people who I was with know I have a loan. Which is private.”
“The agent came to visit me very short and simple. I am explaining everything to him about my circumstances but didnt bother to listen. He just went on and on and seemed to not care, it's as if all he wants is to finish and give the loan.”
“I think the woman who is dealing with me is very lovely and friendly. She is happy to change times if necessary for me and never keeps me long. She is very patient as I have 2 children who run riot while she is here but she is always polite about them.”
“There was nothing wrong with the actual service from the agent . She was lovely and couldn’t have done enough for us .The problem was the length of time it took to get all the information she needed to give us a loan of £100 .Considering I have been a customer of provident for years but had a break the amount of paperwork she had to go through was ridiculous .”
“Agent they sent was nice and approachable and easy to chat to however i was alittle disapointed that the loan amount was aproved when applying online however when the agent arrived i was only aloud alot less”
“Your agent was off sick the first time I was meant to pay so he didn't make it to my house. Then when he tried again he came while I was at work and then you kept sending me texts telling me I had missed the payment”
