“Friendly and efficient,would have been better if they accepted bank statements of prove of earnings other than payslips I get mine electronically so it was tricky to get a paper copy from work”
“I found the whole experience stressful and almost intrusive. Being recorded made me uncomfortable, and when I was making my first payment I was recorded again.”
“New customer loans should start off a little higher . I got asked what I needed when I told provident them how much I got half of what I needed and that was a disappointment . The agent explained why but still not happy”
“The service was quite quick and the agent accommodating in working around my work pattern. And very respectful and helpful.
My only problem with this loan was I needed more money and it was not granted. As a previous good customer I think provident should know I would pay up. It makes no sense taking small loans everywhere, just use one company.
Kind regards.”
