“Hi. I received a loan from Steve, he was very clear as to explain the loan agreement- to me. He was very understanding & quite "funny" at times which I think helps the customer feel at ease.”
“Your agents seemingly have not got a clue what day they come or go. When the loan was taken out, it was agreed that Thursday was the best day. Then the agent appeared on a Monday as Thursday for some reason was not a collection day. Then he wanted to come twice a week.
I said Thursday for a reason, because i get my pension on a Wednesday and the other days I have doctors, appointments etc.”
