1.40 Rating 20 Reviews
10 %
of reviewers recommend PUREBEAUTY
Merchant Metrics
Customer Service
Communication Channels
Visit Website

Write Your review

Tell us how PUREBEAUTY made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Anonymous  // 01/01/2019
This company is a scam. Do not order even free samples. If you get a shipping slip with your product, call that number and insist on receiving a full refund. The call center will put you on hold 4 different times and come back with other offers, but if you persist, they will finally give you a full refund without shipping back the product. Be sure to be released from any contract you have with them. They are bad news. Not even sure if their product is safe to use.
Posted 3 months ago
Can't find an email address for them! Even Amazon could not find contact information for them. DO NOT BUY FROM PUREBEAUTYUSA!
Posted 5 months ago
Waiting to receive my order after three weeks. The customer service seems to have gotten even worse than before and I didn’t even think that was possible.
Posted 9 months ago
Do not buy. You wont get your profuct
Posted 10 months ago
Never received product. Will not return emails and/or calls. I trying to find a location. This is ridiculous. Do not buy from these assholes
Posted 10 months ago
My order never received and try to get reimbursement. They asked me to arrange redeliveries which I did 4 times but unsuccessful. I will pursue for a complain Very disappointed of the service
Posted 1 year ago
I am very disappointed from their service! The palette I order is NOT authentic! The colors differ completely from the original one as it took forever to be delivered! They are thieves! I asked them in more than one email if the palette is real and they said yes! Its not my first time I shop huda beauty product and it was so easy to tell! I want my money back! They said that refund is guaranteed! but surly they are not replying anymore! DO NOT TRUST
Posted 1 year ago
Total scam and fraud. I have yet to receive my refund that they promised they would issue. They don't answer their phone or their emails. Don't waste your time ordering from them. They are not reputable at all. You pay for rush shipping still takes over a month. You tell them you no longer need your order they still send, promise to issue a refund when they receive item back, still no refund. Straight crooks on all levels!!! Poor customer service, and just liars in general.
Posted 1 year ago
Bad... Very bad. Total scam
Posted 1 year ago
Bad... Very bad, total scam!!!!
Posted 1 year ago
total scam!! do not order anything from this company... they tell you that you pay for shipping and then they charge you another $184.65 for a product that doesnt work, then try to continue charging your card monthly as well as tell you that the only way to get your money back is to send an unopened bottle ! did not get a refund
Posted 1 year ago
Total scam do not order from this company!
Posted 1 year ago
It's been 3 weeks since I placed my order. I left multiple messages, voicemails, DM. No response AT ALL. I filed a complaint with the better business bureau. I have no product and I am now out of $78. Save urself the aggravation and money DO NOT ORDER FROM THEM. I ended up ordering the same product from Amazon at a lesser price and within 2 days
Posted 1 year ago
Do not order from this company, I placed an order on 8/20 and I still, unfortunately, have not received my order. Do not order, and save yourself the hassle.
Posted 1 year ago
I had ordered my hair with express shipping (2-3 days) on 8-10-19 with still no information on where my package is. They give you no tracking number, no way to know where your package is, not even email updates on whether or not its been shipped. After sending ten emails and calling five times I finally get a text that says it should be arriving on 8-15-19 but yet it still is not here, thus making me cancel my hair appointment to get it installed. This is completely unprofessional and I do not see myself ordering from them again any time soon.
Posted 1 year ago
This company is a pure Scam & Fraud, please do not order from this place. I made a purchase on 7-16-19 and still haven’t received my merchandise. I made several attempts to contact them through via email & phone messages with no response and no money returned. I will be reporting them to the BBB
Posted 1 year ago
Please do not waste your money on this company. I paid for Rush shipping (2-3 day shipping) for the Topaz Wave Package hair. It's been almost a week and I've received no email communication back from them, let alone my package.
Posted 1 year ago
I ordered Malaysian Curl hair from Pure Beauty Supply Company on the 7/03/2019.
On the 22/03/2019 , 15 days later and counting, still no shipping information nor reimbursement of funds. This is after numerous attempts at contacting the company through emails and Direct Messages on Instagram.
This company is a FRAUD!
Posted 1 year ago
PUREBEAUTY is rated 1.40 based on 20 reviews